4wDH Posted May 14, 2020 Share Posted May 14, 2020 Hi does anyone know if Slatersplastikard is open for business. Im asking because I ordered two kits on Tuesday of this week but have had no correspondence from them. Their website does not say if they open or closed. Link to post Share on other sites More sharing options...
Quarryscapes Posted May 14, 2020 Share Posted May 14, 2020 They are open - I received a parcel from them yesterday that was ordered on Saturday. It does depend what you're ordering, the previous one took a fair bit longer (also during lockdown). In my experience they just don't do communication. Link to post Share on other sites More sharing options...
RMweb Premium Chris116 Posted May 14, 2020 RMweb Premium Share Posted May 14, 2020 Have you tried the phone number on the website? They indicate that they will send you a confirmation when they are ready to ship your order if you ask for one. Link to post Share on other sites More sharing options...
Steamport Southport Posted May 14, 2020 Share Posted May 14, 2020 Slaters Plastikard? I can never get the website to work. If I click on MENU as below, it just disappears. I've done all the obvious things like deleting cookies and refreshing. Just doesn't want to play ball. Jason 1 Link to post Share on other sites More sharing options...
RMweb Premium Moxy Posted May 14, 2020 RMweb Premium Share Posted May 14, 2020 10 minutes ago, Steamport Southport said: Slaters Plastikard? I can never get the website to work. If I click on MENU as below, it just disappears. I've done all the obvious things like deleting cookies and refreshing. Just doesn't want to play ball. Jason That's strange, it works for me; It sounds like it might be a problem with your browser. We have similar trouble at work, some of the programs we use won't show the navigation buttons in IE, but will work in Google Chrome, and with other programs it's vice versa. (Above screenshot is Windows 7/ Firefox browser.) Hope this helps Moxy 1 Link to post Share on other sites More sharing options...
Quarryscapes Posted May 14, 2020 Share Posted May 14, 2020 18 minutes ago, Steamport Southport said: Slaters Plastikard? I can never get the website to work. If I click on MENU as below, it just disappears. I've done all the obvious things like deleting cookies and refreshing. Just doesn't want to play ball. Jason Make sure you've got Javascript enabled, as that's what the menu uses. 1 Link to post Share on other sites More sharing options...
Steamport Southport Posted May 14, 2020 Share Posted May 14, 2020 Tried it on Chrome and it's working. I don't normally use that as I prefer the normal version. Thanks everyone! Jason Link to post Share on other sites More sharing options...
4wDH Posted May 14, 2020 Author Share Posted May 14, 2020 Thank you for replying to my query, at least I know if they don’t communicate my items will arrive. It’s not good for business as communication is key. Link to post Share on other sites More sharing options...
RMweb Premium Compound2632 Posted May 14, 2020 RMweb Premium Share Posted May 14, 2020 They've contacted me when an item I've ordered is unavailable - by phone, if I recall correctly. Link to post Share on other sites More sharing options...
Guest Half-full Posted May 14, 2020 Share Posted May 14, 2020 9 hours ago, 4wDH said: Hi does anyone know if Slatersplastikard is open for business. Im asking because I ordered two kits on Tuesday of this week but have had no correspondence from them. Their website does not say if they open or closed. Have you tried contacting them direct rather than asking on here? Link to post Share on other sites More sharing options...
4wDH Posted May 15, 2020 Author Share Posted May 15, 2020 7 hours ago, Half-full said: Have you tried contacting them direct rather than asking on here? That will probably be my next step, I just thought I would ask on the forum first. Link to post Share on other sites More sharing options...
RMweb Gold Adrian Stevenson Posted May 21, 2020 RMweb Gold Share Posted May 21, 2020 I can confirm they are open, I bought 3 carriages from them at Easter. Link to post Share on other sites More sharing options...
RMweb Gold BoD Posted May 21, 2020 RMweb Gold Share Posted May 21, 2020 I ordered some plastikard a fortnight ago and received a phone call from them yesterday saying that, unfortunately because of staff issues they were unable to fulfil my order at the current time. They gave me the choice to wait or cancel the order. They hadn’t taken any money from my bank at that point so a refund wasn’t necessary. 2 Link to post Share on other sites More sharing options...
brightspark Posted May 21, 2020 Share Posted May 21, 2020 David, can miss the odd e-mail. Just send it again. You normally get a reply if you ask for one. (It happens to me … especially if I get a load arrive at once. ) Link to post Share on other sites More sharing options...
Popular Post Ian Kirk Posted May 21, 2020 Popular Post Share Posted May 21, 2020 I have dealt with Slaters for something like 50 years (right back to when it was George Slater) and have never had cause to complain. My last order took a bit longer than usual but I am of a generation that did not expect instant gratification. These are not normal times. In a small business with a handful of employees there are no margins to cover if someone goes off sick. Similarly there may not be a spare pair of hands to contact customers who are waiting. The Post is a lot slower than usual. Lots of things could be wrong. We are accustomed in this computer age to get instant return of our orders. Expecting this at the moment is perhaps a bit unrealistic. When I sold the Factory and retired I kept a little bit of my business, the O gauge Coach range, to keep me from getting bored. I am still running this, working from home in the lockdown. I like to turn Mail Orders around quickly but at the moment I sometimes do and I sometimes don't. The small town I live in has lost it's sub Post Office so we get a Travelling Post Office Van once a week. I could drive into the Post Town and queue up in the Post Office but at my age I am vulnerable. So depending on when orders come in I can turn orders round in 24 hours or up to a week. best wishes, Ian 3 3 2 17 Link to post Share on other sites More sharing options...
RMweb Gold Bucoops Posted May 22, 2020 RMweb Gold Share Posted May 22, 2020 I've yet to receive a response to a query on some faulty parts from a month or so ago. I'm in no rush though so won't chase just yet. Link to post Share on other sites More sharing options...
davegreenly Posted May 22, 2020 Share Posted May 22, 2020 Just received a set of 0 Gauge wheels from Slaters within two or three days of ordering. Very satisfied. Link to post Share on other sites More sharing options...
RMweb Gold Bucoops Posted May 28, 2020 RMweb Gold Share Posted May 28, 2020 On 22/05/2020 at 08:09, Bucoops said: I've yet to receive a response to a query on some faulty parts from a month or so ago. I'm in no rush though so won't chase just yet. Curiously I've just had a packet delivered to work (must be the only address they have on file) which looks like contains the second faulty part but not the first. Will collect next week when I can nip in and confirm before I pop another email off. Link to post Share on other sites More sharing options...
RMweb Gold chris p bacon Posted May 28, 2020 RMweb Gold Share Posted May 28, 2020 On 21/05/2020 at 22:20, Ian Kirk said: but at my age I am vulnerable With your contribution to LNER modelling I'd say the word is 'Venerable' 7 1 Link to post Share on other sites More sharing options...
RMweb Premium Compound2632 Posted May 28, 2020 RMweb Premium Share Posted May 28, 2020 venerable adj. accorded a great deal of respect, especially because of age, wisdom, or character. (in the Anglican Church) a title given to an archdeacon. (in the Roman Catholic Church) a title given to a deceased person who has attained a certain degree of sanctity but has not yet been fully beatified or canonized. [J. Pearsall, ed., The New Oxford Dictionary of English (OUP, 1998)] @Ian Kirk, take your pick! 2 1 Link to post Share on other sites More sharing options...
Popular Post Ian Kirk Posted May 28, 2020 Popular Post Share Posted May 28, 2020 Don't know about the venerable, certainly feels vintage or veteran any time I try to climb hills or run up stairs. It's funny these things used to be so easy! Still modelling though . Better qualify that, not for paintings or photographs. In the 80s when I moved into the new Factory I got a new phoneline. The business name was Ian Kirk Models. Yellow pages asked if I wanted an entry and I agreed. Shortly after I started getting messages from young Ladies offering to take their vests off , some sent photographs. I changed the name to Ian Kirk Model Engineering. The letters stopped. Probably just as well. they will all be Grandmothers by now.... best wishes, Ian 3 19 1 Link to post Share on other sites More sharing options...
hayfield Posted May 29, 2020 Share Posted May 29, 2020 (edited) On 22/05/2020 at 08:09, Bucoops said: I've yet to receive a response to a query on some faulty parts from a month or so ago. I'm in no rush though so won't chase just yet. Might be a case he has missed your email ? I don't think many would be upset if you were to politely ask again, just read your subsequent post, edit, just read your second post Edited May 29, 2020 by hayfield 1 Link to post Share on other sites More sharing options...
RMweb Gold Bucoops Posted May 29, 2020 RMweb Gold Share Posted May 29, 2020 2 minutes ago, hayfield said: Might be a case he has missed your email ? I don't think many would be upset if you were to politely ask again I'm in no particular rush - and as above it looks like they got the second email (I sent two in quite quick succession - teach me not to check everything first!). The other faulty items are castings which if I had a Mill I could fix myself. The item they appear to have sent is one that (and I forget which way round) has a left hand thread but should be right hand. Nothing I could do about that at all! Link to post Share on other sites More sharing options...
hayfield Posted May 29, 2020 Share Posted May 29, 2020 1 minute ago, Bucoops said: I'm in no particular rush - and as above it looks like they got the second email (I sent two in quite quick succession - teach me not to check everything first!). The other faulty items are castings which if I had a Mill I could fix myself. The item they appear to have sent is one that (and I forget which way round) has a left hand thread but should be right hand. Nothing I could do about that at all! In the past I have bought a few bits from Slaters, absolutely first class service. I think most of us have done the same as you, I now make a list of what I need as its so easy to get sidetracked or just forget Link to post Share on other sites More sharing options...
RMweb Premium Dave Hunt Posted May 29, 2020 RMweb Premium Share Posted May 29, 2020 Speaking to David, there are only three people working at Slaters at present but they are trying their best to keep up with orders. There is an issue with some items such as some types of embossed Plastikard where two people are needed to operate the machinery, which under present circumstances is difficult to say the least. They don't take payment for parts of an order they can't fulfill until it is dealt with. Dave 1 4 Link to post Share on other sites More sharing options...
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