ForeverAutumn Posted June 15, 2020 Share Posted June 15, 2020 Hello, i recently ordered the Bachmann Jinty from Rails, i ordered it on May 24th, 2020 and the payment was just taken on June 13th, i live in the US and this is my first time ordering from them, how long would it take to arrive given the current situation? I am hoping to get it soon, but i have no way (to my knowledge) of tracking my order. Link to post Share on other sites More sharing options...
Guest Half-full Posted June 15, 2020 Share Posted June 15, 2020 53 minutes ago, ForeverAutumn said: Hello, i recently ordered the Bachmann Jinty from Rails, i ordered it on May 24th, 2020 and the payment was just taken on June 13th, i live in the US and this is my first time ordering from them, how long would it take to arrive given the current situation? I am hoping to get it soon, but i have no way (to my knowledge) of tracking my order. You are best to contact Rails, rather than ask the question on here Link to post Share on other sites More sharing options...
Dungrange Posted June 15, 2020 Share Posted June 15, 2020 If payment was only taken on 13th June, then I'd assume that will be the date of dispatch from Sheffield, which probably means it hasn't left the UK yet, but will probably do so soon. How long it takes to get to you in the US will largely depend on US Customs. Having ordered from a model shop in the US last year, it seemed to take at least three weeks before it got to me in the UK, but at least two weeks of that seemed to be customs clearance in the UK and then writing to me to pay the import VAT before it could be delivered. Ultimately, it will take as long as it takes. 1 Link to post Share on other sites More sharing options...
ForeverAutumn Posted June 15, 2020 Author Share Posted June 15, 2020 21 minutes ago, Half-full said: You are best to contact Rails, rather than ask the question on here will do that thanks Link to post Share on other sites More sharing options...
ForeverAutumn Posted June 15, 2020 Author Share Posted June 15, 2020 21 minutes ago, Dungrange said: If payment was only taken on 13th June, then I'd assume that will be the date of dispatch from Sheffield, which probably means it hasn't left the UK yet, but will probably do so soon. How long it takes to get to you in the US will largely depend on US Customs. Having ordered from a model shop in the US last year, it seemed to take at least three weeks before it got to me in the UK, but at least two weeks of that seemed to be customs clearance in the UK and then writing to me to pay the import VAT before it could be delivered. Ultimately, it will take as long as it takes. ah the customs, i guess i shall wait and see! Link to post Share on other sites More sharing options...
jpendle Posted June 15, 2020 Share Posted June 15, 2020 There shouldn't be an issue with US customs as toy trains are duty free everywhere, and sales tax doesn't come into it, unlike in the UK where VAT is payable on almost everything. Even under 'normal' conditions parcels from the UK typically take 2-3 weeks to get to the US, right now I would guess that you should expect anywhere from 4-6 weeks. For me that's the main downside of the Bachmann/Hattons dispute, in that Hattons are the only UK retailer that I am aware of that offers tracked shipments to the US (via DHL). With everyone else you just have to wait hopefully. Regards, John P 1 Link to post Share on other sites More sharing options...
ForeverAutumn Posted June 16, 2020 Author Share Posted June 16, 2020 3 hours ago, jpendle said: There shouldn't be an issue with US customs as toy trains are duty free everywhere, and sales tax doesn't come into it, unlike in the UK where VAT is payable on almost everything. Even under 'normal' conditions parcels from the UK typically take 2-3 weeks to get to the US, right now I would guess that you should expect anywhere from 4-6 weeks. For me that's the main downside of the Bachmann/Hattons dispute, in that Hattons are the only UK retailer that I am aware of that offers tracked shipments to the US (via DHL). With everyone else you just have to wait hopefully. Regards, John P i wasn't aware of any dispute, haven't ordered from Hattons before, new to this sorta thing y'know Link to post Share on other sites More sharing options...
Sir TophamHatt Posted June 16, 2020 Share Posted June 16, 2020 11 hours ago, jpendle said: There shouldn't be an issue with US customs as toy trains are duty free everywhere I wouldn't shout that too loud on these forums! 2 Link to post Share on other sites More sharing options...
jpendle Posted June 16, 2020 Share Posted June 16, 2020 12 hours ago, ForeverAutumn said: i wasn't aware of any dispute, haven't ordered from Hattons before, new to this sorta thing y'know Hattons no longer sell Bachmann/Farish products. John P 1 Link to post Share on other sites More sharing options...
RMweb Gold The Johnster Posted June 16, 2020 RMweb Gold Share Posted June 16, 2020 Yes, keep it down, chaps. I've ordered a 94xx from Rails at a £24 discount and don't want Barwell to twig this offer until mine's delivered... 1 Link to post Share on other sites More sharing options...
jivebunny Posted June 17, 2020 Share Posted June 17, 2020 I must say it's a shame Rails don't provide tracking numbers on international orders. I placed an order this morning and although it's already been shipped, I'll have no way of knowing if I'll get it early next week, late next week or sometime the week after, whereas with a tracking number I'd have some idea where it's up to. The parcels have tracking numbers on them and they no doubt know this number before even sticking the label on, so it seems a bit odd to keep customers guessing as to which week their parcel will arrive. I'm sure it would require no more than a quick barcode scan for the information to be displayed next to the order on the website. It's strange how a delayed parcel is less annoying when you know it's delayed than when it simply doesn't turn up the week you expected it... Hopefully they read the forum from time to time Alan Link to post Share on other sites More sharing options...
ForeverAutumn Posted June 21, 2020 Author Share Posted June 21, 2020 update: they shipped, I believe it was the 17th. Link to post Share on other sites More sharing options...
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