Freiwald Traincontroller

[melmerby]

15 minutes ago, JimFin said:

 

Sort of - but its possible that your version of 9B2 has been incorrectly configured for that dongle. Both the software and dongle could be working individually - just not correctly integrated. Not much help in resolving you problem but offers another explanation about what is happening.

 

Did you know - dongles like this are probably covered for accidental damage on you contents insurance policy should anything bad happen to it.

You download a working version of the software from the website.

It is time limited but works.

You plug the stick in and it reads the key and the software is now fully unlocked (and continues to be whilst the stick is plugged in).

 

If you suspect your software has gone faulty, you do a fresh installation and plug the stick in.

I think Shirley has said she has done that so it should have eliminated any problem with a faulty download/corrupt installation.

The sticks cannot be tied to the software as you can move them from PC to PC.

[Shirleybasm]

1 hour ago, RFS said:

I recently had to have faulty stick replaced. Bit of a palaver but got there in the end. The new stick requires a two-step process for security reasons. The stick that is sent out needs to be activated. On receipt of the stick, you confirm to Herr F that you have it via your registered email address, and he returns to you a licence key to activate it.

 

I wonder therefore that the stick that does not work on B2 needs to have this licence key added again to activate it?

yes this has been tried, but only once I got the program running in demo mode. If the stick is in when I start the program, the program displays the splash screen and promptly shuts down.

[Shirleybasm]

1 hour ago, JimFin said:

 

Sort of - but its possible that your version of 9B2 has been incorrectly configured for that dongle. Both the software and dongle could be working individually - just not correctly integrated. Not much help in resolving you problem but offers another explanation about what is happening.

 

Did you know - dongles like this are probably covered for accidental damage on you contents insurance policy should anything bad happen to it.

this was my thought, hence why I wanted to return the stick to mr F 

[Shirleybasm]

Update 

 

I have had initial advice from  a solicitor, who have advised that I require a firm that specialises in European law so that will be the next step.

 

but something very interesting came up regarding pricing that action could also include the discrimination aspect of the pricing structure of the software. So this maybe something to look at. As a further advice there is the possibility of a private investigator looking into things as part of the legal action for building a case. Additionally the uk agent could also be included in this situation 

 

 

Edited July 24, 2020 by Shirleybasm

[spamcan61]

That'll cost a lot more than a new stick...

[Shirleybasm]

5 minutes ago, spamcan61 said:

That'll cost a lot more than a new stick...

very true but it’s not about the money.

 

i also had a builder try to shaft me, now that builder can’t sell his house as I am listed on his title deeds. which will cost him dear in the long run.

 

 

 

 

 

[RFS]

4 hours ago, Shirleybasm said:

yes this has been tried, but only once I got the program running in demo mode. If the stick is in when I start the program, the program displays the splash screen and promptly shuts down.

 

Have you had a look at the Windows error log files after this happens? Could be the program is suffering some sort of failure, in which case Herr F should have something more to think about. Could happen if the stick were corrupted possibly.

 

Also have you tried starting in demo mode, and then once it's running plugging the stick in?

[Shirleybasm]

2 minutes ago, RFS said:

 

Have you had a look at the Windows error log files after this happens? Could be the program is suffering some sort of failure, in which case Herr F should have something more to think about. Could happen if the stick were corrupted possibly.

 

Also have you tried starting in demo mode, and then once it's running plugging the stick in?

That’s a good point on the error logs I will investigate this.

 

on the send point yes I have tried this approach with the same result as soon as I press continue the program shuts down

[WIMorrison]

Shirley, did you say that you had tried someone else's USB stick in your computer running 9B2 and it worked correctly? If you did then then the windows installation must be OK and it is further proof (if any were needed) that it is the USB stick that is at fault.

[Shirleybasm]

2 hours ago, RFS said:

 

Have you had a look at the Windows error log files after this happens? Could be the program is suffering some sort of failure, in which case Herr F should have something more to think about. Could happen if the stick were corrupted possibly.

 

Also have you tried starting in demo mode, and then once it's running plugging the stick in?

have looked in event viewer and there are no traincontroller events

[Shirleybasm]

Hi all,

 

I would just like to thank all those who have replied to my issue,  it’s good to know that my testing and conclusions of the issue are correct from your comments,  as you all seem to come to the same logical conclusions as me. A special thank you to the member who helped with the testing and confirmed my findings. Unfortunately I have been unable to resolve the problem and think that herr freiwald is the only person who can ultimately sort out the issue.

Edited July 25, 2020 by Shirleybasm

[WIMorrison]

Just seen that the price of TC9 is down to the personal whim off Herr Freiwald - reduced to a bargain price of $649 - that is a massive £$150 reduction.

 

I wonder if the UK price will be given the preferential treatment also?

[Andymsa]

55 minutes ago, WIMorrison said:

Just seen that the price of TC9 is down to the personal whim off Herr Freiwald - reduced to a bargain price of $649 - that is a massive £$150 reduction.

 

I wonder if the UK price will be given the preferential treatment also?

yes I see this aswell

 

here is the actual statement which certainly is interesting reading regarding how he likes to sell to certain regions, so I’m not holding any hope that the uk would be favourable looked on.

 

“In this context, there is also good news for users in the USA: We will soon be reducing our prices in the USA back to the level that also applies to most other countries outside the EU. We also use prices to control demand and increase them when we want to reduce or even stop our sales in a region; or lower them, if we want to resume. There is currently no reason for us anymore for a reduction in the USA. And maybe it's a little consolation for the long delivery times.”

 

if I had just purchased at 799 dollars recently I certainly would be livid at this change and truly shows how he views his customers And potential customers to treat them so arbitrary. And all these react changes to the usb FAQ and these fluctuations in prices at his whim and his attitude towards his users especially poor old Shirley and her issue is driving users towards other software and the real contender is I-train where the developer is willing to engage the user and help resolve problems.

Edited July 25, 2020 by Andymsa

[melmerby]

56 minutes ago, WIMorrison said:

Just seen that the price of TC9 is down to the personal whim off Herr Freiwald - reduced to a bargain price of $649 - that is a massive £$150 reduction.

 

I wonder if the UK price will be given the preferential treatment also?

There was a guy from the US complaining last night on the forum about why the US price was "the highest anywhere" @ $799 but Freiwald was still using US post which was taking 8 weeks or more to arrive.

There was a reply that they weren't the highest the UK was.

Both posts have been removed and the price to the US went down.

Make of that what you will.

UK is still $847

Edited July 25, 2020 by melmerby

[Andymsa]

5 minutes ago, melmerby said:

There was a guy from the US complaining last night on the forum about why the US price was "the highest anywhere" @ $799 but Freiwald was still using US post which was taking 8 weeks or more to arrive.

There was a reply that they weren't the highest the UK was.

Both posts have been removed and the price to the US went down.

Make of that what you will.

UK is still $847

the joy of free speech on friewalds forum, he always removes such posts that reflect negatively on his baby

[WIMorrison]

Free speech & Freiwald - not words that you see in the same sentence very often 

 

[melmerby]

His forum seems to have a strange behaviour.

He doesn't seem to have a way of locking topics, so when he posts an announcement, people can comment on it, which he doesn't want but is what happened in this case. He then removed the comments and put this further announcement.

https://www.freiwald.com/forum/viewtopic.php?f=1&p=223245#p223245

Edited July 25, 2020 by melmerby

[NinOz]

How many persons are in the TC company?  Sometimes seems to be one but other times more than one.

I never purchased TC (did play with the demo versions as they were released) as I thought it was a one man band and I have been caught out before when the man just quit being around.

If he is in his mid 60s then I certainly would not consider buying.  Rationality and mental acuity are heading for the basement.  Personal experience here (I'm 67).

[melmerby]

1 minute ago, NinOz said:

  Rationality and mental acuity are heading for the basement.  Personal experience here (I'm 67).

A mere youngster!

[Ouroborus]

On 24/07/2020 at 17:23, Shirleybasm said:

could also include the discrimination aspect of the pricing structure of the software.

 

 

 

Just a thought I had about this.  There was comment about software being exempt from this legislation.  But he doesn't sell you software, he sell you a hard physical product on which is a computer program.  Is this any different to any other physical item that contains computer code?

[ahellary]

29 minutes ago, Ouroborus said:

 

 

Just a thought I had about this.  There was comment about software being exempt from this legislation.  But he doesn't sell you software, he sell you a hard physical product on which is a computer program.  Is this any different to any other physical item that contains computer code?

there is no program on the stick but you need the stick for the program to work so i dont think that counts

 

[Ouroborus]

I think if he sells you a physical 'thing', the EU law covers it.  (Compared to a purely software download).

[ahellary]

1 minute ago, Ouroborus said:

I think if he sells you a physical 'thing', the EU law covers it.  (Compared to a purely software download).

but is he selling you the stick or the program and giving the stick for free?

[Ouroborus]

Whichever.  If the stick is part of the transaction, I'd argue it's covered, particularly if that stick is integral to the product working correctly.

[Andymsa]

There is another side to this, he is selling through a third party now, and he sells in dollars because he has taken the view that the uk is no longer a trading partner of the EU anymore. I would take this that EU law would not also apply here as the purchase of the licences is under WHO terms. And he has stated on his web site that the sale is between digital river and the purchaser and he only supplies the license.

Edited July 25, 2020 by Andymsa