Markmiller2008 Posted August 14, 2020 Share Posted August 14, 2020 Hi All Does anyone know of any issues at DCC supplies currently? Website states that they are running with less staff and reduced hours but i've waited over a month for an order and three emails and numerous phone calls to them i'm not getting a response. Thanks in advance Mark Link to post Share on other sites More sharing options...
blueeighties Posted August 15, 2020 Share Posted August 15, 2020 If I'm honest, that was my experience long before lockdown and it's associated complications. 1 Link to post Share on other sites More sharing options...
Nick G Posted August 15, 2020 Share Posted August 15, 2020 I have had 2 orders of Dapol spares delivered from them a few weeks ago with no issues! 1 Link to post Share on other sites More sharing options...
Markmiller2008 Posted August 15, 2020 Author Share Posted August 15, 2020 Very Strange, not had any issues before but I've been waiting a month now for a Digitrax DS52 i ordered from them. No communication at all, tried ringing again yesterday during their opening hours and the phone had a message saying it was outside their opening hours. Will have to try again next week. Mark Link to post Share on other sites More sharing options...
Tricky-CRS Posted August 15, 2020 Share Posted August 15, 2020 Message on Facebook on Friday saying issues with emails, not sure about phones, may have been busy sorting out email issue. I would try ringing again next week. Link to post Share on other sites More sharing options...
Cowley 47521 Posted May 12, 2022 Share Posted May 12, 2022 Evening folks. Would anyone know why DCC Supplies appear to be temporarily closed at the moment? I’ve got a friend who wants to send a loco to them for repairs but I can’t seem to find any information on when (or if) they’ll be open again? Nick Link to post Share on other sites More sharing options...
RMweb Gold Happy Hippo Posted May 13, 2022 RMweb Gold Share Posted May 13, 2022 (edited) I got some stuff from them last week via mail order and I spoke to them on the phone this morning about some Dapol spares. So they are definitely there and trading. From their website: https://www.dccsupplies.com/contact-us/ Edited May 13, 2022 by Happy Hippo Link to post Share on other sites More sharing options...
Cowley 47521 Posted May 13, 2022 Share Posted May 13, 2022 24 minutes ago, Happy Hippo said: I got some stuff from them last week via mail order and I spoke to them on the phone this morning about some Dapol spares. So they are definitely there and trading. From their website: https://www.dccsupplies.com/contact-us/ Ok thanks for that @Happy Hippo Link to post Share on other sites More sharing options...
40F Posted May 13, 2022 Share Posted May 13, 2022 I have found that they can be very difficult to get hold of over the phone, with the line being permanently engaged. When I did eventually get through I was told that "They were very busy on the phone" to which I replied What over two days all day????. Not a good first impression. Link to post Share on other sites More sharing options...
Andymsa Posted May 14, 2022 Share Posted May 14, 2022 It says on there website, phone lines are closed Link to post Share on other sites More sharing options...
RMweb Gold Happy Hippo Posted May 14, 2022 RMweb Gold Share Posted May 14, 2022 3 hours ago, Andymsa said: It says on there website, phone lines are closed Yes, because it's the weekend and the shop is closed. You will notice the working hours times underneath where the telephone lines are open. A lot of websites now have the facility to report in real time whether their phones are operating or not. If the shop is shut then the real time update on the website will record the fact that the phones are not working. It's to save you ringing up and wasting your time. Link to post Share on other sites More sharing options...
Andymsa Posted May 14, 2022 Share Posted May 14, 2022 (edited) 21 minutes ago, Happy Hippo said: Yes, because it's the weekend and the shop is closed. You will notice the working hours times underneath where the telephone lines are open. A lot of websites now have the facility to report in real time whether their phones are operating or not. If the shop is shut then the real time update on the website will record the fact that the phones are not working. It's to save you ringing up and wasting your time. it’s was like that with the message during opening times, also google says temporarily closed Edited May 14, 2022 by Andymsa Link to post Share on other sites More sharing options...
RMweb Gold Happy Hippo Posted May 14, 2022 RMweb Gold Share Posted May 14, 2022 Google records temporarily closed because Google is tied into their business hours, so if they are shut over the weekend Google will record them as closed. Link to post Share on other sites More sharing options...
Widnes Model Centre Posted May 14, 2022 Share Posted May 14, 2022 1 hour ago, Happy Hippo said: Google records temporarily closed because Google is tied into their business hours, so if they are shut over the weekend Google will record them as closed. That shouldn't be the case. It should say Closed or opens 9am Monday etc. Unless they have gone on holiday then they can mark as Temporaily Closed. Here is an example of a nearby shop's Google listing. Service options: In-store shopping · In-store pick-up · Delivery Address: Widnes WA8 Hours: Closed ⋅ Opens 10AM Mon Link to post Share on other sites More sharing options...
Cowley 47521 Posted May 15, 2022 Share Posted May 15, 2022 Yes to be fair my friend (and myself) had looked on their website in normal opening times and it definitely said temporarily closed. I used them myself not that long ago and I didn’t experience these problems. Link to post Share on other sites More sharing options...
RMweb Gold Happy Hippo Posted May 15, 2022 RMweb Gold Share Posted May 15, 2022 From their website 2 minutes ago: Click & Collect Hours Monday - Friday 10am to 4pm Saturday - Closed Sunday - Closed Telephone Hours Sorry, Telephone Lines are Closed Monday - 10.30am - 12pm / 2pm - 4pm Wednesday - 10.30am - 12pm / 2pm - 4pm Friday - 10.30am - 12pm / 2pm - 4pm That seems pretty clear to me and is much the same vein as Widnes Model Centre is saying. Link to post Share on other sites More sharing options...
RMweb Premium spamcan61 Posted October 19, 2022 RMweb Premium Share Posted October 19, 2022 DCC Supplies are shutting down their retail business:- 1 Link to post Share on other sites More sharing options...
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