CathcartCircle Posted August 19, 2020 Share Posted August 19, 2020 Has anyone had trouble adding a payment card to this site. I got an email today telling me my Brighton Works terrier was available but that my card wasn’t allowing payment to be made. There is money on the card so I didn’t understand however I decided to add another card and it didn’t go through either so tried another and paypal and these Also don’t work. At a loss as to why! Link to post Share on other sites More sharing options...
Rockalaucher101 Posted August 19, 2020 Share Posted August 19, 2020 Might be a similar issue to when Tom Moore was availabe for payment. Had to call Hornby and pay manually. I got exactly the same email earlier today Link to post Share on other sites More sharing options...
Steamport Southport Posted August 19, 2020 Share Posted August 19, 2020 Just had the same email. Glad it's not just me as I've had problems with my bank not accepting legitimate payments before. I'll have a look later, but I don't think the problem is at my end for once. Jason Link to post Share on other sites More sharing options...
RMweb Premium cessna152towser Posted August 19, 2020 RMweb Premium Share Posted August 19, 2020 (edited) Same here. The e-mail suggests go to website and choose an alternative method of payment, then the website won't let you change. I had to phone Hornby Customer Service earlier today to sort out my payment. Orders always seem to go through without difficulty, but it seems there is often this problem with pre-orders. Perhaps the authorisation which the bank gives for payment at the moment when you pre-order has expired by the time the item becomes available. Edited August 19, 2020 by cessna152towser 1 Link to post Share on other sites More sharing options...
RMweb Gold 30801 Posted August 19, 2020 RMweb Gold Share Posted August 19, 2020 19 minutes ago, cessna152towser said: Orders always seem to go through without difficulty, but it seems there is often this problem with pre-orders. Perhaps the authorisation which the bank gives for payment at the moment when you pre-order has expired by the time the item becomes available. Mmm maybe. Ordered Brighton Works last week using the same stored card details. Went through the Verified by Visa malarkey. Mail today saying payment failed. Like every single pre-order I've made. If I order something in stock it just works fine. 1 2 Link to post Share on other sites More sharing options...
Rockalaucher101 Posted August 19, 2020 Share Posted August 19, 2020 1 minute ago, 30801 said: Mail today saying payment failed. Like every single pre-order I've made. If I order something in stock it just works fine. Sounds like Cessna may be right then. I tend not pre-order direct from Hornby so this is kinda new having payments not go in but it's happened on both occasions, both on Tom Moore and Brighton have not gone in... 1 1 Link to post Share on other sites More sharing options...
RMweb Gold Godfrey Glyn Posted August 19, 2020 RMweb Gold Share Posted August 19, 2020 Had the same email and tried to pay for the Club special. It wouldn't take any card so send a message to customer care. A very quick reply from them saying that they were having a problem with card payments for the special and to ring customer care in the morning to pay. Hope that is helpful Godfrey 1 Link to post Share on other sites More sharing options...
Co-tr-Paul Posted August 20, 2020 Share Posted August 20, 2020 Have had this several times in past and when phoned was told they are aware of this long term security problem. Strangely, my Atholl went straight through ! Link to post Share on other sites More sharing options...
RMweb Gold Culmhead Posted August 20, 2020 RMweb Gold Share Posted August 20, 2020 Had exactly the same problem with the club special Terrier that I only ordered last week, my card has funds and has not expired. Tried to contact customer services several times this morning, but the line went dead on each occasion. Will try again tomorrow, hopefully, with better luck, overall it is quite concerning. Hope all get what they have ordered. Cheers, Aidan Link to post Share on other sites More sharing options...
Steamport Southport Posted August 20, 2020 Share Posted August 20, 2020 Go to your account on the website. Delete the order and make a new one. Seems to have worked for me. Jason Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now