RMweb Gold Colin_McLeod Posted September 16, 2021 RMweb Gold Share Posted September 16, 2021 Your screenshot confirms what I said; not what you said. Link to post Share on other sites More sharing options...
RMweb Gold Bucoops Posted September 16, 2021 RMweb Gold Share Posted September 16, 2021 I assume this is the relevant bit - but you lose the deposit (which is a contentious subject) but that's it if you cancel Link to post Share on other sites More sharing options...
64F Posted September 16, 2021 Share Posted September 16, 2021 I know that the direct order book is supposedly closed, but nevertheless I managed to pre-order these direct from KR a week ago. 1 Link to post Share on other sites More sharing options...
RMweb Gold chris p bacon Posted September 16, 2021 RMweb Gold Share Posted September 16, 2021 12 minutes ago, 64F said: I know that the direct order book is supposedly closed, but nevertheless I managed to pre-order these direct from KR a week ago. I suspect that RoS would not be happy to hear that. As the order book was supposed to be closed they would assume that any sales after that date would be via themselves not the Commisioner. 1 Link to post Share on other sites More sharing options...
RBAGE Posted September 16, 2021 Share Posted September 16, 2021 48 minutes ago, Mark Saunders said: The statement about agreement to pay any price rise comes when you go through to payment. Link to post Share on other sites More sharing options...
64F Posted September 16, 2021 Share Posted September 16, 2021 2 minutes ago, chris p bacon said: I suspect that RoS would not be happy to hear that. As the order book was supposed to be closed they would assume that any sales after that date would be via themselves not the Commisioner. Interesting. On checking the website I see that there is no link to the page with the OO Consett wagons on it, but a Google search takes you direct to the ordering page. Maybe it is a mistake and they meant to take it down completely, but I got the normal confirmation email. Maybe I will email them to check that they will be able to fulfil the order. Link to post Share on other sites More sharing options...
Michael Hodgson Posted September 16, 2021 Share Posted September 16, 2021 3 hours ago, micklner said: Rails have £30 of mine, for a NER Autocar for nearly 3 years . Non refundable deposits !! I wont make that mistake again. They ignore emails re the same vehicle as well. From the Rails pre-ordering page. PRICE INCREASE Occasionally the manufacturer will increase the selling price of the product prior to its arrival. Should this happen, we would always try to honour the original price. In the event where this is not possible, you will be contacted to confirm if you wish to accept the new price or cancel the pre-order. If you accept the new price, the order will proceed at the new higher price and will be updated on your pre-order. If you choose not to accept the new price the order is cancelled. I read this as meaning you pre-order at £67 for 3 wagons or a fiver more with loads, but if the price goes up, you can say yea or nay. As for the NER Railcar, I agree it's taking an unduly long time to get here (the same was probably true of the prototype!) and I've been waiting as long as you on that - but I see it as a problem with Heljan rather than Rails. I like the KR range and would have ordered several more of their products if only they would deliver what I have already paid for. Link to post Share on other sites More sharing options...
RMweb Gold adb968008 Posted September 17, 2021 RMweb Gold Share Posted September 17, 2021 (edited) Ive always found Rails will do the right thing. Over 35 years ive bought from them, and its probably heading upto into mid 3 figures the number of items bought through various sales channels. In that time only once did I need to give them a nudge, The Terrier, and even then they took it over personally and sorted it, including the deposit. If your intentions are honest I dont think you’d have any issues, dont forget you have right to return any new rtr item under DSR regardless the pre-purchase requirements, as the item has not been seen by the buyer. additionally a DSR requirement of the seller is to provide a price, which they are not providing at the time of order. to me a tba is not a barrier, if your truly wanting to buy it. if your on the fence about it, then its a perfectly respectable personal choice to wait, but should not a barrier due to their terms and conditions…it just means your undecieded as youve not got a price. Even if it turned awkward, just buy it and return it. Edited September 17, 2021 by adb968008 1 1 Link to post Share on other sites More sharing options...
RBAGE Posted September 17, 2021 Share Posted September 17, 2021 2 hours ago, adb968008 said: Ive always found Rails will do the right thing. Over 35 years ive bought from them, and its probably heading upto into mid 3 figures the number of items bought through various sales channels. In that time only once did I need to give them a nudge, The Terrier, and even then they took it over personally and sorted it, including the deposit. If your intentions are honest I dont think you’d have any issues, dont forget you have right to return any new rtr item under DSR regardless the pre-purchase requirements, as the item has not been seen by the buyer. additionally a DSR requirement of the seller is to provide a price, which they are not providing at the time of order. to me a tba is not a barrier, if your truly wanting to buy it. if your on the fence about it, then its a perfectly respectable personal choice to wait, but should not a barrier due to their terms and conditions…it just means your undecieded as youve not got a price. Even if it turned awkward, just buy it and return it. And presumably lose your deposit. This would have been £30 on a rake of 9 wagons. Price increase is one thing. It's the loss of deposit if you consider any price rise makes them unaffordable that's difficult to accept. It seems the buyer has to shoulder all the risk and you are expected to issue a blank cheque. Link to post Share on other sites More sharing options...
RMweb Gold Colin_McLeod Posted September 17, 2021 RMweb Gold Share Posted September 17, 2021 The Rails conditions say that the deposit can be refunded under certain circumstances at the company's discretion. If it ever happens I would argue with them for a refund if a price adjustment was large. eg a £50 item becoming £80. If the adjustment was small, eg £50 becomes £52, then I would just pay it. In any event, I understand that a legally binding contract has to contain an agreed price, or at worst an agreed price "plus a possible increase up to x% " where the value if x is clearly stated. Link to post Share on other sites More sharing options...
RMweb Gold adb968008 Posted September 17, 2021 RMweb Gold Share Posted September 17, 2021 (edited) 48 minutes ago, RBAGE said: And presumably lose your deposit. This would have been £30 on a rake of 9 wagons. Price increase is one thing. It's the loss of deposit if you consider any price rise makes them unaffordable that's difficult to accept. It seems the buyer has to shoulder all the risk and you are expected to issue a blank cheque. When i had my Terrier troubles I got a full refund, inc deposit and a goodwill voucher. Just because they are big doesnt mean they are ogres. ymmv, but my journey has been very good with them. Edited September 17, 2021 by adb968008 1 Link to post Share on other sites More sharing options...
RBAGE Posted September 17, 2021 Share Posted September 17, 2021 24 minutes ago, adb968008 said: When i had my Terrier troubles I got a full refund, inc deposit and a goodwill voucher. Just because they are big doesnt mean they are ogres. ymmv, but my journey has been very good with them. I have to admit, my experience with Rails has always been positive. Service has always been good. I've just never come across this sort of risk deflection approach to sales. Anyway, Shrek is one of my favourite films. I'm not ogreist. Link to post Share on other sites More sharing options...
RMweb Gold Revolution Mike Posted September 17, 2021 RMweb Gold Share Posted September 17, 2021 Why not check with Rails? It might be that the deposit part was added at a different time to the rest of the T&Cs or that no one had thought about the situation where there is a deposit for an item that suddenly goes up considerably in price. Link to post Share on other sites More sharing options...
RMweb Gold adb968008 Posted September 17, 2021 RMweb Gold Share Posted September 17, 2021 (edited) 3 hours ago, RBAGE said: I've just never come across this sort of risk deflection approach to sales. Fwiw.. Ive two rakes on order, Both size 9’s feet first.. fully prepaid and no concerns… no £30 risk fears for me… i’m all in.. twice over.. 18 wagons, plus GT3 plus Fell… jadlam asks for full upfront on their pre-orders, others do deposit on standard rtr stuff… its the way of the future i’m afraid, shops taking orders on trust is a big risk in 2021 and are shrinking in number. Edited September 17, 2021 by adb968008 2 Link to post Share on other sites More sharing options...
Les1952 Posted September 17, 2021 Share Posted September 17, 2021 On 16/09/2021 at 13:33, Bishdurham said: How do you know it was easily accessible to someone else? Would they not have looked there and got their answer if it was? From the comments on this thread it appears some are more interested in nit picking than helping a fellow human enjoy the hobby. One click from the question five or six posts back in the same topic is the glaring example that shouts out every time I see this argument thrown back...... Les 1 Link to post Share on other sites More sharing options...
Administrators Phil Parker Posted October 30, 2021 Administrators Share Posted October 30, 2021 Photos taken at the Great British Model Railway Show today. 8 4 Link to post Share on other sites More sharing options...
johndon Posted October 30, 2021 Share Posted October 30, 2021 They look pretty good but, and it might just be because they are so shiny, but they still appear to have the wrong size wheels, they should be the smaller Lowmac style… 1 Link to post Share on other sites More sharing options...
johndon Posted October 30, 2021 Share Posted October 30, 2021 (edited) Difficult to be absolutely certain but it also looks like there is still an issue with the manual release handles at the ends of the wagons. It looks like they go to the left on both ends of the wagon but at one end they should slope down to the right so both are the same side of the wagon. Edited October 30, 2021 by johndon 1 1 Link to post Share on other sites More sharing options...
rope runner Posted November 8, 2021 Share Posted November 8, 2021 So which size wheels are fitted to these, can KR models comment on this? KR seem to be happy to comment elsewhere on RMweb and this might be the different between me picking some up or not, as the ride height will be altered to suit. Paul A. Link to post Share on other sites More sharing options...
RMweb Gold Colin_McLeod Posted November 9, 2021 RMweb Gold Share Posted November 9, 2021 I asked KR Models by e mail and got a prompt reply that the wheels are 12.5mm diameter. 1 Link to post Share on other sites More sharing options...
RichardClayton Posted November 9, 2021 Share Posted November 9, 2021 On 30/10/2021 at 20:02, johndon said: Difficult to be absolutely certain but it also looks like there is still an issue with the manual release handles at the ends of the wagons. It looks like they go to the left on both ends of the wagon but at one end they should slope down to the right so both are the same side of the wagon. It looks to me as if the vacuum pipes have been put on upside down as well. Very odd. 1 2 Link to post Share on other sites More sharing options...
johndon Posted November 9, 2021 Share Posted November 9, 2021 25 minutes ago, Colin_McLeod said: I asked KR Models by e mail and got a prompt reply that the wheels are 12.5mm diameter. In which case, disapointingly, the wheels are most definitely the wrong size, they should be 10.5mm diameter (Lowmac style)... Link to post Share on other sites More sharing options...
johndon Posted November 9, 2021 Share Posted November 9, 2021 15 minutes ago, RichardClayton said: It looks to me as if the vacuum pipes have been put on upside down as well. Very odd. Hadn't noticed that but, yes they are. Link to post Share on other sites More sharing options...
RBAGE Posted November 9, 2021 Share Posted November 9, 2021 1 hour ago, RichardClayton said: It looks to me as if the vacuum pipes have been put on upside down as well. Very odd. Oh! Dear. Link to post Share on other sites More sharing options...
Bishdurham Posted November 9, 2021 Share Posted November 9, 2021 2 hours ago, RichardClayton said: It looks to me as if the vacuum pipes have been put on upside down as well. Very odd. Quality Control is their middle name! 1 Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now