Disgraceful behaviour by Hattons re. Rocket third-class open carriage pre-order.

[phil gollin]

.

 

I pre-ordered three Hornby Rocket third-class carriages almost immediately.

 

I received an e-mail from Hattons this morning notifying me that these items are due soon, but that my pre-order had been arbitrarily cut back to one number !

 

NOT GOOD.

 

.

[chris p bacon]

If for whatever reason they don't have enough,  whose order should they cut to fulfil yours ?

[30801]

Have not all the retailers had their allocation cut?

[woodenhead]

Hornby strikes again - I'd really like to know if it is Hornby or the retailers at fault as it appears to be a repeating scenario, the main common factor appears to be it's Hornby models where this occurs most regularly.

[Paul.Uni]

Derails certainly have had their allocation cut by Hornby. 

 

[Darius43]

I got the same email.  I think I had originally ordered two.  
 

Have to say that so far it hasn’t ruined my day in any way whatsoever.

 

Cheers

 

Darius

[Ian Hargrave]

Please don’t jump to the conclusion that it’s Hornby who are at fault.Indeed it may be so But caution here,,,,,,Hattons too have form in this direction..6 of one etc.

[Butler Henderson]

It was only in the last week Hornby stopped taking orders on their web site. Could those be given priority hence the cut in those going to dealers more monies to Hornby.

[Phil Parker]

And no one of has any idea where the problem lies - but are still willing to pile on here and slag people off. Before this turns into yet another witch-hunt, I'm locking the thread. If anyone comes up with some facts and evidence, I'll re-open it again.

[AY Mod]

After several instances this week I'm getting more than a bit hacked off with people firing up the keyboard before talking to anyone who can do something about a situation.

 

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