gwrcollet Posted November 25, 2020 Share Posted November 25, 2020 Is Gaugemaster having problems with Prodigy Advance2 ? the base unit is failing when sent back to gaugemaster the reply is uable economically to repair the unit is shorting out, and cannot supply a replacement base unit. Have any others had the same problems, where do you go from here?? Bryan Link to post Share on other sites More sharing options...
johnd Posted November 25, 2020 Share Posted November 25, 2020 (edited) Thats not good customer service but then its only analogue they guarantee for life! How old is the unit? Edited November 25, 2020 by johnd Link to post Share on other sites More sharing options...
gwrcollet Posted November 25, 2020 Author Share Posted November 25, 2020 Hi John The unit is about 5 years old Link to post Share on other sites More sharing options...
KingEdwardII Posted November 25, 2020 Share Posted November 25, 2020 I've not had any problems with my Prodigy Advance2, but it is less than 1 year old. Mike Link to post Share on other sites More sharing options...
Ron Ron Ron Posted November 25, 2020 Share Posted November 25, 2020 The American manufacturer, Model Rectifier Corporation (MRC), have been out of stock of the Advance "squared" and Express "squared" for quite some time, so it's not surprising if Gaugemaster cannot get further supplies of these systems, or replacement parts. MRC appear to only have residual stocks of the higher powered Prodigy Elite left. In the absence of new replacement base units, it might be worth looking at second hand Prodigy systems (e.g. on a well known auction site) to obtain a suitable unit. The alternatives are buying another system, or waiting to see if replacement units become available again at some point in the future, with the attendant risk that there may never be any more. . Link to post Share on other sites More sharing options...
RMweb Premium Izzy Posted November 27, 2020 RMweb Premium Share Posted November 27, 2020 It’s sad that having been taken over a while back the MRC DCC system seems to be withering on the vine so to speak. At first I assumed that everything was being appraised by the new owners and product lines might be revamped. Must be awkward for Gaugemaster, the uncertainty, unless they know but can’t say. Izzy 1 Link to post Share on other sites More sharing options...
Sir TophamHatt Posted November 29, 2020 Share Posted November 29, 2020 Maybe I will look at selling mine then :/ Don't want to be left without any sort of help in a few years. Link to post Share on other sites More sharing options...
Brian Posted November 29, 2020 Share Posted November 29, 2020 (edited) Isn't this a sign of current times? Imported items no longer able to offer a service or back up! I'm rather surprised that GM haven't been allowed to produce their own PCBs under licence from MRC, especially if MRC are not able to supply components and PCBs etc. I suspect GM and with their large sales base, will sort some of deal out with MRC very quickly. There are very few, If any DCC systems manufactured in the UK (other than ZTC, Hornby and SPROG)? That is assuming they are actually assembled or manufactured in the UK, which is often not the case! So concerns around supply, repair and replacement of parts can quickly become an issue for any electronic items! DC or DCC. Edited November 29, 2020 by Brian Link to post Share on other sites More sharing options...
RMweb Premium Izzy Posted November 29, 2020 RMweb Premium Share Posted November 29, 2020 1 hour ago, Brian said: Isn't this a sign of current times? Imported items no longer able to offer a service or back up! I'm rather surprised that GM haven't been allowed to produce their own PCBs under licence from MRC, especially if MRC are not able to supply components and PCBs etc. I suspect GM and with their large sales base, will sort some of deal out with MRC very quickly. There are very few, If any DCC systems manufactured in the UK (other than ZTC, Hornby and SPROG)? That is assuming they are actually assembled or manufactured in the UK, which is often not the case! So concerns around supply, repair and replacement of parts can quickly become an issue for any electronic items! DC or DCC. There is also the Signatrak ACE 2. I believe that is UK designed and made. Seems to have very good reports from users. If my PA2 system fails then I think I would go for a Sprog3 powered by the new pi-400. I like wi-fi handsets so this might be the cheapest and easiest option with, perhaps, the most complete range of specifications and options. I’m looking at this anyway as an upgrade from my ancient Sprog2, which is still going strong. Hopefully though my system will carry on as it has until now. But I like having alternatives options to hand just in case. Izzy Link to post Share on other sites More sharing options...
Ron Ron Ron Posted November 30, 2020 Share Posted November 30, 2020 On 29/11/2020 at 20:28, Brian said: .....There are very few, If any DCC systems manufactured in the UK (other than ZTC, Hornby and SPROG)? .... Hornby's units are manufactured by Chinese (possibly in HK?) electronics company, SGAI Tech. In fact Hornby don't actually "make" anything. Link to post Share on other sites More sharing options...
coastalview Posted November 30, 2020 Share Posted November 30, 2020 On 29/11/2020 at 22:16, Izzy said: There is also the Signatrak ACE 2. I believe that is UK designed and made. Seems to have very good reports from users. Certainly very happy with mine. I have had it for two years and is working well. Link to post Share on other sites More sharing options...
Ron Ron Ron Posted November 30, 2020 Share Posted November 30, 2020 On 29/11/2020 at 20:04, Sir TophamHatt said: Maybe I will look at selling mine then :/ Don't want to be left without any sort of help in a few years. I wouldn't panic yet. MRC might be sorting out their production contracts and supply issues (I understand most, if not all of the MRC stuff is made in China?) or even working on new developments? Who knows? As Brian has intimated, I wouldn't be surprised if Gaugemaster took on the product licence, or came to some alternative arrangement with MRC. Despite the limited warranty on the Gaugemaster branded MRC systems, their track record on after sales support, even out of warranty, is anecdotally very good. Subject to spares availability, I suspect they'll provide support for as long as they practically can. Plenty of decent S/H units available, for anyone inclined to stockpile spares. . Link to post Share on other sites More sharing options...
KingEdwardII Posted December 1, 2020 Share Posted December 1, 2020 I have a Gaugemaster Prodigy Advance2 and it has worked well for me, although flipping between loco control and accessory control (points) on the handset is a bit clunky. However, going forward, I want computer control - and the PA2 is not so good for that. First, there is the £60 or so just for the computer connection cable. Second, the PA2 does not have a great story when it comes to occupancy detection and feedback. So I am heading down the Digikeijs route for the future - I have had very good experience with their DR4018 point control units. The Digikeijs 5000 seems a very open kind of controller and they have computer control built in to their thinking. I have already acquired a Raspberry Pi 400 as the basis for my computer control and I am in the process of selecting a largish (22 inch or so) touch screen to go with that, which will become the control panel. Link to post Share on other sites More sharing options...
Crosland Posted December 1, 2020 Share Posted December 1, 2020 On 29/11/2020 at 20:28, Brian said: There are very few, If any DCC systems manufactured in the UK (other than ZTC, Hornby and SPROG)? That is assuming they are actually assembled or manufactured in the UK, SPROGs are manufactured in the UK There are also Paul Harman's Signalist decoders, etc. CML were a UK company, but I don't know where the manufacturing was done, nor can I recall who took over the range. Megapoints, again I don't know where the manufacturing is done. Any others? It would be interesting to compile a "buy british" list. Andrew Crosland http://www.sprog-dcc.co.uk Link to post Share on other sites More sharing options...
Ron Ron Ron Posted December 1, 2020 Share Posted December 1, 2020 1 hour ago, Crosland said: ....CML were a UK company, but I don't know where the manufacturing was done, nor can I recall who took over the range..... The CML products are now part of the Sig-Na Track range Andrew. Ron Link to post Share on other sites More sharing options...
Brian Posted December 1, 2020 Share Posted December 1, 2020 Aren't we talking about DCC Control systems, not decoders or accessories which seem to have crept in? But no matter, did I not say " That is assuming they are actually assembled or manufactured in the UK," Many items are designed by UK companies, but are then out shopped for manufacturer in the far east or other low cost labour areas! So not really UK made. Link to post Share on other sites More sharing options...
Crosland Posted December 1, 2020 Share Posted December 1, 2020 41 minutes ago, Brian said: Aren't we talking about DCC Control systems, not decoders or accessories which seem to have crept in? This is the internet 41 minutes ago, Brian said: did I not say " That is assuming they are actually assembled or manufactured in the UK," Many items are designed by UK companies, but are then out shopped for manufacturer in the far east or other low cost labour areas! So not really UK made. Yes, that's why I tried to list those that might be made in the UK in the hope others would have more knowledge. What's wrong with that? 2 Link to post Share on other sites More sharing options...
RMweb Premium newbryford Posted December 1, 2020 RMweb Premium Share Posted December 1, 2020 7 hours ago, Crosland said: Megapoints, again I don't know where the manufacturing is done. Pretty certain that MP stuff is made in the UK - he has videos showing his pick n place machine for assembling circuit boards. Link to post Share on other sites More sharing options...
gwrcollet Posted December 6, 2020 Author Share Posted December 6, 2020 Thank to all who took the time to reply, this is the most I have ever had on any topic. There is a bit of good news here, the base unit has been repaired with parts from rs component at a cost of £12 with postage so it is economically to repair. Thanks Bryan 1 Link to post Share on other sites More sharing options...
RMweb Premium Izzy Posted December 6, 2020 RMweb Premium Share Posted December 6, 2020 That’s good to know. May I ask who repaired it please? It would be useful info for any Prodigy owner who hits this kind of issue. I assume it wasn’t Gaugemaster given their original response about repair being uneconomic, or was it? Thanks, Izzy Link to post Share on other sites More sharing options...
gwrcollet Posted December 6, 2020 Author Share Posted December 6, 2020 Hi Izzy It was not Gaugemaster it was a friend I know who plays with electronics in his spare time Bryan Link to post Share on other sites More sharing options...
RMweb Premium Izzy Posted December 6, 2020 RMweb Premium Share Posted December 6, 2020 Thanks Bryan. I think it’s great you managed to get it fixed and that repair was quite feasible economically for someone with electronics knowledge, just a bit of a shame Gaugemaster couldn’t thus undertake it. Not what I would have expected from Gaugemaster given my past experience with them re repairs. A warning for anyone with these systems to take note of, all may not be lost if you can find a decent alternative repairer. Very sad situation. Izzy Link to post Share on other sites More sharing options...
Ron Ron Ron Posted April 3, 2021 Share Posted April 3, 2021 On 25/11/2020 at 16:45, gwrcollet said: Is Gaugemaster having problems with Prodigy Advance2 ? ............. Dragging this old thread up again...... For what it’s worth..... it appears Gaugemaster now have the Prodigy Advance “squared” and Prodigy Express “ squared” back in stock. US manufacturer, MRC, who make and supply these systems, are also showing them back in stock, after almost a year, possibly more. The wireless version and wireless conversion kits are still showing “out of stock”. . Link to post Share on other sites More sharing options...
KingEdwardII Posted April 3, 2021 Share Posted April 3, 2021 31 minutes ago, Ron Ron Ron said: Gaugemaster now have the Prodigy Advance “squared” and Prodigy Express “ squared” back in stock. Yes, and at an eyewatering price of £385. Even other stockists who discount now have it at around £300. The computer interface has crept up to £63. Mike. Link to post Share on other sites More sharing options...
RMweb Premium Izzy Posted April 3, 2021 RMweb Premium Share Posted April 3, 2021 I do wonder if the wireless versions may be dropped in favour of the wi-fi module. The system has always been a bit more expensive than some others I think, and being manufactured in China is probably a main reason for the lack of stock for so long (pandemic fallout?) along with the almost inevitable price rise now. But I do not regret getting mine, the add-on wi-fi conversion, or the rather expensive cost, when I read other threads on the machinations needed just to get another ‘better’? system to run a layout previously done without issue with one. Each to their own I guess. Glad they haven’t disappeared anyway. Link to post Share on other sites More sharing options...
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