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Buying and Selling models to/from Europe


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7 hours ago, Ian Hargrave said:

  
According to UPS tracking it was delivered outside my front door at 13:08 today. Except that it wasn’t. “Proof of delivery “ was a text attached to the track page with “completed delivery “ .  No email announcement of complete delivery or any photographic evidence . It appears to me to be an elaborate way of escaping the fact that UPS have lost it and of avoiding responsibility for it. I’ve scoured the exterior of the property and it’s nowhere to be seen. I shall,of course pursue the matter in the morning but any information and advice would be gratefully received in the meantime.

 

Goes to show what a minefield this is, what if you had paid fees and taxes previously to get it delivered, I bet you'd have great fun trying to convince the government that you hadn't received the package.

 

Mike.

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1 hour ago, Jonboy said:

Track it this morning and see if there are any later scans recorded in the detailed tracking. Not sure on the ups scanners but on the fedex ones the touchscreen button for “customer unavailable “ is right next to the “ delivered”  button and the drivers have fat fingers.....

 

Failing that call ups on 03457 877 877 and ask if their log shows further details. If it doesn’t then ask them to contact the local depot, ask the driver where he left it, and call you back....drivers are normally very goods for a couple of days after the event but after that newer delivery’s start to push data from their memory’s.

 

once you have exhausted these options it is the sellers responsibility to chase or claim as they hold the contract with UPS.

 

 

 


Thank you for this and the “where he left it” phrase. And the joke’s on me.I searched as I thought exhaustively using both torch and outside lighting when I logged onto UPS tracking last night to find that the delivery  day had altered from Wednesday ( today) to hey it was delivered hours ago.There was no ring of bell or knock on door whatsoever.I have a wife who is terminally ill and cannot be left in any case.At the time we were in both in the room right next to the “front door” where the “proof of delivery “ states he/she left it.  No email.No text to my phone .

 

Having spent hours awake figuring out how to claim compensation,I have just got up and come downstairs to notice that I had left the front door outside light on due to my search last evening.I even looked through the window from upstairs to see if I could spot a parcel. On opening the front door for another check....bingo! ....there it is .Wedged tightly between a terracotta planter and a low retaining brick wall three steps down and well away from the door.No wonder I didn’t see it in the dark.It took quite an effort to prise it clear of its hiding place.The planter is full of compost and heavy.The cardboard of the parcel is ripped on one corner exposing the inner packaging.Modellbahn Union obviously securely packed it and fortunately it didn’t rain last night.I shall now unpack .And the packaging has done its job.The model is intact Praise be.The documentation in English that it is “Modelrailway items” plain to see taped on parcel. Over the past few months,I’ve used this retailer who has provided excellent service. It is surprising to see what he stocks.First time this hiccup has occurred. Sorry if I made a fuss but I was genuinely concerned.

Maybe posting my experience will help someone else.

 

 

 

 

 

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  • 4 weeks later...

I’ve just had my first encounter,,,,I won a loco from Spain on eBay, the final remittance for a £85  loco was £132.00 after VAT had been applied but I’ve paid Spanish VAT as well , a personal account seller can’t deduct it, so I feel I’ve helped the Spanish economy as well as the UK, I wanted this loco so not complaining, I give myself an “allowance” on modelling each month and now if purchasing from Europe this has been reduced somewhat, items from Germany that cost a net £100 are going to cost about £150 landed If you have pay German vat then uk vat on top of the model and postage , you see the odd used bargain in Europe that won’t be a bargain any longer f

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I've just had some small aftermarket detail components arrive straight thru the door, ( smallish jiffy bag)  from EU with no charges, no nonsense, that said they were declared as about 20 euro value so maybe low value things get by under the radar..??

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It will likely be VAT on the price you pay, because the exchequer didn’t benefit from VAT on the initial new purchase(supply).

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I made a couple of purchases last week from Catawiki in the Netherlands and Menzels Lokshuppen in Germany. Ordered Tuesday and Monday respectively, and both turned up today. No extra fees, customs or otherwise, or VAT required. Basically how it used to be at the end of last year! 

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On 21/03/2021 at 11:13, Pacific231G said:

Does anyone know what the situation is with 2nd hand goods bought on e-Bay from EU countries? Are they still subject to UK VAT?

Yes they are. When purchased from a business seller he will be responsible for handling the VAT (Ebay will take care of this) to a purchase price incl shipping of £ 135. If bought from a private seller you will be responsible on arrival.

 

Ed

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On 22/03/2021 at 19:55, 5944 said:

I made a couple of purchases last week from Catawiki in the Netherlands and Menzels Lokshuppen in Germany. Ordered Tuesday and Monday respectively, and both turned up today. No extra fees, customs or otherwise, or VAT required. Basically how it used to be at the end of last year! 

If only the inverse were true. I have to pay VAT plus 13 euro customs fees on stuff from the UK now to the Netherlands.  Might be time to go to German railways as a prototype. 

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I've just taken delivery of a quantity of cable from Rapid in the UK, excellent service from them.

 

The initial total was £170, correctly supplied exclusive of UK VAT.

Additional costs were;

DHL carriage £54.25.

Spanish IVA   54.20 Euros.

DHL Admin fee. 43.31 Euros..

I'm left with the feeling DHL are taking the p!ss somewhat.

 

Mike.

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I bought a lens from Amazon uk. Price £1100, but there was a 10% voucher. 

 

Item(s) Subtotal: £760.42

Postage & Packing: £5.07

Total Before VAT: £765.49

VAT: £153.09

Total: £918.58

Promotion Applied: -£91.25

Import Fees Deposit £214.65

Grand Total: £1,041.98

 

So I have still paid less than the original advertised price. 

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On 29/03/2021 at 10:41, Oldddudders said:

I bought a lens from Amazon uk. Price £1100, but there was a 10% voucher. 

An update relating to transit times within Europe. 

 

The lens, as on a previous Amazon order, is coming from Italy, despite being ordered on Amazon uk. It was accepted by the courier, UPS, at 19.03 last night, in Rome. 5 hours later it was in Köln, but by 3.38 it had reached Paris. At 7.50 today it had reached Le Mans, and is now out for delivery. Quite remarkable. 

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14 minutes ago, Enterprisingwestern said:

 

21%.

 

Mike.

So it looks as though you also need to pay Spanish VAT on the DHL shipping fees. Otherwise I don't think the figures add up

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On 29/03/2021 at 07:36, Enterprisingwestern said:

 

I've just taken delivery of a quantity of cable from Rapid in the UK, excellent service from them.

 

The initial total was £170, correctly supplied exclusive of UK VAT.

Additional costs were;

DHL carriage £54.25.

Spanish IVA   54.20 Euros.

DHL Admin fee. 43.31 Euros..

I'm left with the feeling DHL are taking the p!ss somewhat.

 

Mike.

Once the initial label is produced, it is a matter of zapping it and letting computer systems do the rest, so pure profit.  And if Rapid generated the label, then the Admin fee is near enough 100% pure profit for DHL.

Perhaps an e-mail to the CEO of Rapid, extolling their product then explaining you won't order from them again  because the DHL admin fee makes them uncompetitive.  Might make them think.  Bill 

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UPS is able to get items ordered from Modellbahn Shop-Lippe to me in three to four days here in the States. Never had a problem with the UPS Express Saver and it's a flat rate €27.5 for anything you order. Customs clearance is included on both ends too and no VAT or import duty on what the US considers 'toy trains'.

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17 hours ago, LimboBrit said:

So it looks as though you also need to pay Spanish VAT on the DHL shipping fees. Otherwise I don't think the figures add up

 

14 hours ago, bbishop said:

Once the initial label is produced, it is a matter of zapping it and letting computer systems do the rest, so pure profit.  And if Rapid generated the label, then the Admin fee is near enough 100% pure profit for DHL.

Perhaps an e-mail to the CEO of Rapid, extolling their product then explaining you won't order from them again  because the DHL admin fee makes them uncompetitive.  Might make them think.  Bill 

 

I'm on with trying to sort it out, but regrettably, customer service and care are filed under Santa Claus and a happy woman here in Spain, heard of but doesn't exist, I'm attempting to get a fully itemised bill from DHL (who basically have taken over SEUR who were a sh!t company previously) but they don't reply to emails and you just get fobbed off with a go away and stop bothering me attitude on the phone, which is standard issue for most companies in Spain.

I will be dropping a note to Rapid though.

As an aside, I was notified by DHL via email on the 29th of a delivery that I would be receiving on the 30th (yesterday), needless to say, I'm still waiting.

It makes me smile when you in the UK complain about the various delivery companies you have, their crap service is leagues ahead of anything available over here!

 

Mike.

 

Mike.

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A trainload of Brexit issues

 

The Financial Times had an article with that headline on 25 March.  Obviously trading things across the EU border in general is more difficult now.  Here's the model railway related bit:

 

...Nearly three months after the UK left the EU’s single market, people are finding little to give them hope that difficulties in securing parcels from shops or friends across the border are easing. Many parcels are locked in customs sitting for weeks in vast warehouses near the British border waiting for checks and delivery. Some… never arrive. Others face unexpected customs duties, VAT and handling fees, leading to widespread complaints of doorstep shocks and demands from parcel handlers.

 

But it is not just about costs and inconvenience, for many the new rules are creating invisible barriers between friends, family and straining long-established networks of colleagues and clients across Europe.

 

Adrian Bagley, a semi-retired architect who buys and sells model trains from collectors in the EU said while the additional charges levied as a result of Brexit annoyed him, it was the impact on his place in a multinational community of buyers, sellers and fellow enthusiasts that upset him.

 

“I feel like a semi-invisible barrier has come down between me and all those countries I had previously been on the same footing with, when we were all following the same rules. Now I feel I’ve been cut off by duties and so-called ‘handling charges’,” he said. Bagley used the Dutch-based auction website Catawiki to purchase a Roco model steam engine from a vendor in Germany for €250.49 — above the £135 threshold for paying VAT at point of sale.

 

Even though electric model trains are zero-tariff rated in the UK’s global tariff schedule, on collection from his local Parcelforce depot, Bagley was asked to pay a total of £53.56, comprised of £41.06 in VAT and a handling fee of £12.50 — roughly a 25 per cent surcharge.

 

The extra costs disadvantage Bagley in a marketplace because EU purchasers will always underbid for his products to allow for the extra costs of receiving goods from the UK, while making it harder for him to match EU bids on products from buyers based in the bloc who will not need to pay VAT and other charges.

 

The penalties also operate the other way, with an aggrieved Italian buyer emailing Bagley to ask why he had to pay €22.68 in duties for a model train he had purchased. “Was everything not included in the shipping costs?” Bagley emailed the site to say that his days selling model trains on Catawiki appeared to be coming to an end. The company said it is doing “everything we can” to support UK sellers and buyers through the transition.

 

Other parcels have required esoteric certification to pass customs such as passport numbers or, in the case of one pair of boots ordered at Christmas, a power of attorney...

 

 

 

 

 

 

 

 

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On 22/03/2021 at 18:55, 5944 said:

I made a couple of purchases last week from Catawiki in the Netherlands and Menzels Lokshuppen in Germany. Ordered Tuesday and Monday respectively, and both turned up today. No extra fees, customs or otherwise, or VAT required. Basically how it used to be at the end of last year! 

Ive just received a card this morning from Royal Mail to say I need to pay £20.70 (£12.70 tax and £8 handling fee) for a couple of the new Liliput BLS EWIII coaches I have ordered from Wemoba (Chf 143.50), these aren't available in the UK so had buy them elsewhere. I was going to get them delivered to my sister-in-law in Switzerland and pick them up next time we visit but as we haven't been able to visit for over a year and no idea when we will next be able to do so I decided to get them shipped here, I wont be doing that again......

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6 minutes ago, bantam61668 said:

Ive just received a card this morning from Royal Mail to say I need to pay £20.70 (£12.70 tax and £8 handling fee) for a couple of the new Liliput BLS EWIII coaches I have ordered from Wemoba (Chf 143.50), these aren't available in the UK so had buy them elsewhere. I was going to get them delivered to my sister-in-law in Switzerland and pick them up next time we visit but as we haven't been able to visit for over a year and no idea when we will next be able to do so I decided to get them shipped here, I wont be doing that again......

 

The issue with collecting them yourself is that we don't know what paperwork/restrictions/declarations will need to be made when a UK to EU/European visit is made.

I reckon there will more than likely be a form to be filled in to confirm that you aren't taking any taxable/tarriffable goods out of the country, similar to the foodstuffs and similar forms that Australia, as an example, has, and if you are economical with the truth and get stopped at a custom checkpoint the sky is the limit as to what the outcome may be, after all, it is smuggling, be it trains or drugs.

 

Mike.

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36 minutes ago, Enterprisingwestern said:

 

The issue with collecting them yourself is that we don't know what paperwork/restrictions/declarations will need to be made when a UK to EU/European visit is made.

I reckon there will more than likely be a form to be filled in to confirm that you aren't taking any taxable/tarriffable goods out of the country, similar to the foodstuffs and similar forms that Australia, as an example, has, and if you are economical with the truth and get stopped at a custom checkpoint the sky is the limit as to what the outcome may be, after all, it is smuggling, be it trains or drugs.

 

Mike.

Indeed so. Before Brexit, Eurostar customers had all the formalities dealt with at St Pancras, and as the journey was within the EU, items in baggage were of no interest to customs. I believe on and from  Jan 1st, any Eurostar actually carrying passengers has been met at Gare du Nord by customs officers keen to know what you have brought with you. The world has changed.

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