Edge Posted February 10, 2021 Share Posted February 10, 2021 It’s a shame - there is no actual evidence that anything here is the fault of Hattons, but if it affects me getti by my model trains then I’m afraid that action must be taken. thats £500 from my wallet not going to Liverpool at a time when I’m sure that they could use it. as I said, my W1 is on order and has been for many many months without incident, but I shall be most miffed if anything happens 1 Link to post Share on other sites More sharing options...
Helmdon Posted February 10, 2021 Share Posted February 10, 2021 (edited) 6 minutes ago, Edge said: It’s a shame - there is no actual evidence that anything here is the fault of Hattons, but if it affects me getti by my model trains then I’m afraid that action must be taken. thats £500 from my wallet not going to Liverpool at a time when I’m sure that they could use it. as I said, my W1 is on order and has been for many many months without incident, but I shall be most miffed if anything happens I love Clans, but I'm taking this as a sign that that £200 can stay in my pocket because I don't actually *need* one. My A2/3 remains on order with them, and some Genesis coaches. The only other thing I have on pre-order with anyone else is a Precedent with Rails (where I'm hoping, perhaps foolishly, that being the 'manufacturer' I stand a decent chance of getting it...). But not impressed. I don't know why really, given it's not the first time, but something's wrong somewhere isn't it? Edited February 10, 2021 by Helmdon 2 2 Link to post Share on other sites More sharing options...
Free At Last Posted February 10, 2021 Share Posted February 10, 2021 Just had the cancellation email. Well that's my Winter Fuel Payment saved. I was only buying the P2 on a whim anyway. I would not purchase from Hornby Direct, not that my decision will affect them. Link to post Share on other sites More sharing options...
Craig1989 Posted February 10, 2021 Share Posted February 10, 2021 I’ve spoken to Hattons to cancel the remaining coaches and she said Hornby said we can’t fulfill all your preorders and that if you have multiple of anything then they will only do one of it 2 Link to post Share on other sites More sharing options...
60800 Posted February 10, 2021 Share Posted February 10, 2021 I've ditched the rest of my pre-orders from Hattons too - there was only 2007 and 60026 left anyway. Put pre-orders in with other retailers instead. I've only ever had cancellations from Rails and Hattons - the only stuff I order from Rails now are their own limited editions / exclusives - I'll be doing the same with Hattons from now on as it's happened too many times. Looking back, my last successful pre-order from Hattons was in 2013, that being 4489 Dominion of Canada - another model which had major allocation issues. Cheers, 60800 1 2 1 2 Link to post Share on other sites More sharing options...
woodenhead Posted February 10, 2021 Share Posted February 10, 2021 Is it possible that Hornby are applying some sort of algorithm to stop large retailers taking up too much of the pre-orders and placing a ceiling on them? Might explain why Hattons is unable to supply everything ordered but you can still go to other retailers and pre-order. It also may be that the ceiling isn't finalised to Hattons until late on in the process when perhaps Hornby audit numbers against production slots. Or simply Hattons over order and wait to see where Hornby cut them off. 1 1 1 Link to post Share on other sites More sharing options...
Northmoor MPD Posted February 10, 2021 Share Posted February 10, 2021 The way things are going with Hornby I wouldn’t be surprised if in 5-10 years time the only place you can buy a Hornby model will be directly from their website, at full RRP, hence more profit for the Margate group... 1 11 Link to post Share on other sites More sharing options...
APT Fan Posted February 10, 2021 Share Posted February 10, 2021 Are Hornby any worse than their competitors? Link to post Share on other sites More sharing options...
RMweb Gold Kaput Posted February 10, 2021 RMweb Gold Share Posted February 10, 2021 This seems to be getting far too common with Hornby preorders and is generally assumed to be the main reason Rails stopped dealing with them. Unfortunately us mere mortals will never actually find out the whole truth of the matter but its fairly likely there is only two valid options: 1) Hattons assumed they were getting X amount of stock and sold on that basis only for Hornby to now confirm they are getting Y amount 2) Hattons were told they were getting X amount and sold on that number only to be told, sorry you are getting Y amount instead. Oddly enough either Hornby's own website will still have stock.... If it is Hornby's fault then it is a very curious way to be doing business for a company having cash flow issues over the past few years. Link to post Share on other sites More sharing options...
robf Posted February 10, 2021 Share Posted February 10, 2021 (edited) For want of being shot down by admin again, I do find the automatic Hornby bashing quite interesting when funnily enough, no one seems to be mentioning Hornby pre-orders being cancelled by any other retailer. Edited February 10, 2021 by robf 1 6 Link to post Share on other sites More sharing options...
bluesparkdave Posted February 10, 2021 Share Posted February 10, 2021 3 hours ago, Hilux5972 said: Just received an email from Hattons saying they are unable to fulfill my preorder of Hornbys Grey Streamlined W1 and one of the Clans. Anyone else had a similar email? Yes, I've had a Clan cancelled Link to post Share on other sites More sharing options...
APT Fan Posted February 10, 2021 Share Posted February 10, 2021 2 minutes ago, Kaput said: This seems to be getting far too common with Hornby preorders and is generally assumed to be the main reason Rails stopped dealing with them. Unfortunately us mere mortals will never actually find out the whole truth of the matter but its fairly likely there is only two valid options: 1) Hattons assumed they were getting X amount of stock and sold on that basis only for Hornby to now confirm they are getting Y amount 2) Hattons were told they were getting X amount and sold on that number only to be told, sorry you are getting Y amount instead. Oddly enough either Hornby's own website will still have stock.... If it is Hornby's fault then it is a very curious way to be doing business for a company having cash flow issues over the past few years. Hatton's do not allow a pre-oder to be placed once the allocated stock has been ordered as shown below. I'm not sure what you mean by 'assumed'. https://www.hattons.co.uk/513737/hornby_r3898tts_class_08_3817_in_br_blue_tts_sound_fitted_sold_out_on_pre_order/stockdetail.aspx Link to post Share on other sites More sharing options...
APT Fan Posted February 10, 2021 Share Posted February 10, 2021 3 minutes ago, robf said: For want of being shot down by admin again, I do find the automatic Hornby bashing quite interesting when funnily enough, no one seems to be mentioning Hornby pre-orders being cancelled by any other retailer. Are you suggesting bashing the retailers too? Link to post Share on other sites More sharing options...
RMweb Gold Kaput Posted February 10, 2021 RMweb Gold Share Posted February 10, 2021 What I mean is for example if Hattons assume they are getting 100 of those and take 100 preorders only to then be told once things are confirmed by Hornby that in fact they are only getting 80 they have a problem. The question (and one nobody will ever officially answer) is which party is responsible because its just as possible that during the launch/reveal stuff Hornby said you are getting 110 of these only to say 6 months later you are in fact only getting 90 after Hattons has taken orders based on the previous number. 2 Link to post Share on other sites More sharing options...
robf Posted February 10, 2021 Share Posted February 10, 2021 2 minutes ago, APT Fan said: Are you suggesting bashing the retailers too? If you wish to do that feel free. 1 Link to post Share on other sites More sharing options...
RMweb Gold Kaput Posted February 10, 2021 RMweb Gold Share Posted February 10, 2021 Quote Either way they need to start sorting themselves out or Hattons will be next. I'd be extremely surprised if Hatton's stopped dealing with Hornby simply because after them losing Bachmann they'd have no major manufacturer left. The next biggest ones are really Heljan and Dapol and compared with Hornby and Bachmann they are fairly tiny. 2 Link to post Share on other sites More sharing options...
APT Fan Posted February 10, 2021 Share Posted February 10, 2021 1 minute ago, robf said: If you wish to do that feel free. I just don't understand the point you were making, it didn't make sense to me? 1 Link to post Share on other sites More sharing options...
APT Fan Posted February 10, 2021 Share Posted February 10, 2021 4 minutes ago, Kaput said: I'd be extremely surprised if Hatton's stopped dealing with Hornby simply because after them losing Bachmann they'd have no major manufacturer left. The next biggest ones are really Heljan and Dapol and compared with Hornby and Bachmann they are fairly tiny. Hatton's 'lost' Bachmann? 1 Link to post Share on other sites More sharing options...
woodenhead Posted February 10, 2021 Share Posted February 10, 2021 5 minutes ago, APT Fan said: Hatton's 'lost' Bachmann? Not to be dragged up again, search on the forum and you'll find reference to it. Hattons no longer have an account with Bachmann 3 Link to post Share on other sites More sharing options...
SteamingWales Posted February 10, 2021 Share Posted February 10, 2021 Had my Clan cancelled too. Will probably buy another Manor instead now rather than get a Clan 2 Link to post Share on other sites More sharing options...
Black 5 Bear Posted February 10, 2021 Share Posted February 10, 2021 (edited) 9 minutes ago, SteamingWales said: Had my Clan cancelled too. Will probably buy another Manor instead now rather than get a Clan That is indeed my plan. Accurascale who are now doing steam locomotives will now get the lion's share of my yearly spend. The Dapol Manor is also looking good. One of each I think. Edited February 10, 2021 by Black 5 Bear 3 1 Link to post Share on other sites More sharing options...
RMweb Gold adb968008 Posted February 10, 2021 RMweb Gold Share Posted February 10, 2021 (edited) i noticed in early Jan Hattons were accepting unlimited orders on some of the 2021 range. Sadly I called this on Jan 12th, and @Steamport Southport called bs on me. its here... And verified here whether that was by accident or design, I do not know. it could be they were just soaking up as much demand as they could, in absence of a known total or to stress competitors demand and hence grab a better final total share for themselves, or simply they just didnt put an upper limit to orders by mistake... I dont know.. But .. Today is obviously the tidy up, and now the scramble starts. Edited February 10, 2021 by adb968008 1 Link to post Share on other sites More sharing options...
Helmdon Posted February 10, 2021 Share Posted February 10, 2021 (edited) 55 minutes ago, SteamingWales said: Had my Clan cancelled too. Will probably buy another Manor instead now rather than get a Clan Funnily enough I’ve just used some of the Clan-cancellation-saving on a second hand County 4-6-0 (from Hattons) given I model the Northants GC, and it was County of Northants, it seemed like a sign.... Edited February 10, 2021 by Helmdon 2 Link to post Share on other sites More sharing options...
Ribird Posted February 10, 2021 Share Posted February 10, 2021 I'll say this, as I had asked Hattons about this (thankfully I didn't order from them this year). They said some items they are only receiving 29% of what they ordered from Hornby, but would not go in detail. That's all I know, don't ask me anything else. 1 Link to post Share on other sites More sharing options...
Steamport Southport Posted February 10, 2021 Share Posted February 10, 2021 9 minutes ago, adb968008 said: i noticed in early Jan Hattons were accepting unlimited orders on some of the 2021 range. Sadly I called this on Jan 12th, and @Steamport Southport called bs on me. its here... And verified here whether that was by accident or design, I do not know. it could be they were just soaking up as much demand as they could, in absence of a known total or to stress competitors demand and hence grab a better final total share for themselves, or simply they just didnt put an upper limit to orders by mistake... I dont know.. But .. Today is obviously the tidy up, and now the scramble starts. I called BS on you being able to add more than a certain amount of items to your basket and then pay for them. You were making out that you could add 500 to your basket by showing a screenshot of items in your basket. You can, until you need to pay for it. It gets refused when you go to the next page. Somehow I doubt you tried that. I wasn't commenting on whether Hattons would fulfil orders or not. That is irrelevant to me. But I fail to see why I'm being dragged into this conversation.... Link to post Share on other sites More sharing options...
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