Preorder email

[andyman7]

On 08/04/2021 at 11:18, The Stationmaster said:

So does it mean - as some are suggesting - that Hornby are dealing with their really big retailers in this way in order to have more stock to sell direct, or is it down to incompetence on the part of Hornby, or wishful thinking that their pre-orders will actually be honoured on the part of Hattons?  We don't know and we probably never will but it is definitely leaving a nasty taste in the mouth when you consider that at its heart pre-ordering is a matter of trust between the end customer (us), the retailer, and the 'manufacturer'.  And we shouldn't overlook the fact that more than one part of that business triangle can lose heart and interest if it doesn't deliver on the trust that has been placed in it. 

This is not about big retailers vs Hornby selling direct. This is about big retailers vs all the other retailers. Reading this thread you might think that Hattons was the only retailer selling Hornby. I do not order direct from Hornby yet manage to obtain all my needs from a couple of retailers who do not seem to have any problems getting stock.

 

In the past, they suffered from the box-shifters undercutting them on popular items but now the balance has shifted to them. They don't charge full RRP either, but trade within Hornby's terms.

 

 

Edited April 9, 2021 by andyman7

[Down_Under]

Just had my Hush-Hush cancelled. Kinda annoying now. First a P2 now the hush-hush.

 

Email states they can’t acquire the stock 

 

What a pain in the ass. Come on Hornby up ya game! 

[RyanN91]

Mine R3840 Class W1 Hush-Hush 4-6-4 10000 in LNER battleship grey has just been cancelled from Hatton's  I understand how everyone else feeling regarding this matter especially when I like everyone else pre ordered on January 6 2020 the announcement date.

[Down_Under]

Considering last week it was sold in on Hornby website and now you can order it from the Hornby website, I’d say there is a fair bit of pullback from Hornby. It sucks as shipping goes from cost at Hattons (20 quid) to 50 quid with Hornby for the same item. Utter piss take if you ask me. 

Edited April 9, 2021 by Down_Under

[Bon Accord]

Just had my LNER Garter Blue W1 and BR late crest W1 preorders cancelled by Hattons.

[atom3624]

Has Hornby re-allocated stock?

Have they 'done a Rails' to Hattons?

Is there somebody bulk-buying these extremely collectable items to sell on Ebay for 2x original purchase price?

 

Must admit, I was looking forward to the Hush-Hush twins I'd ordered ...

 

Al.

[mvwilson]

Hornby have cancelled basically all pre orders to retailers of the Hush Hush. You have to order direct from Hornby or through Model Zone stores with in WH  Smith outlets. This is Hornbys sneaky way of saying they are still,selling through retailers. It will happen more and more in the future.

[Pre Grouping fan]

 

1 minute ago, mvwilson said:

Hornby have cancelled basically all pre orders to retailers of the Hush Hush. You have to order direct from Hornby or through Model Zone stores with in WH  Smith outlets. This is Hornbys sneaky way of saying they are still,selling through retailers. It will happen more and more in the future.

 

If that's the case, how come no-one else has posted their order has been cancelled by their selected retailer? 

[jonnyuk]

13 minutes ago, mvwilson said:

Hornby have cancelled basically all pre orders to retailers of the Hush Hush. You have to order direct from Hornby or through Model Zone stores with in WH  Smith outlets. This is Hornbys sneaky way of saying they are still,selling through retailers. It will happen more and more in the future.

and you know this as fact do you? my pre-order with my local shop is still valid, they have not had anything cancelled by Hornby.
Stop blaming Hornby when you know nothing other than gossip on here. i will also say you can't blame hattons 100% either, although they do seem to be having the bulk of the issues by far. I've never had a pre-order cancelled by anyone retailer (i don't pre-order from Hattons it has to be said)

[mvwilson]

4 minutes ago, jonnyuk said:

and you know this as fact do you? my pre-order with my local shop is still valid, they have not had anything cancelled by Hornby.
Stop blaming Hornby when you know nothing other than gossip on here. i will also say you can't blame hattons 100% either, although they do seem to be having the bulk of the issues by far. I've never had a pre-order cancelled by anyone retailer (i don't pre-order from Hattons it has to be said)

I was advised this by another retailer not Hattons. This retailer had there orders cut from 20 to 2 for the Hush Hush. I was just passing on what I was told. So we will just have to wait and see where this goes in the future. 

[AY Mod]

14 minutes ago, mvwilson said:

This retailer had there orders cut from 20 to 2 for the Hush Hush.

 

Even than unsubstantiated 'fact' doesn't tally with your opening statement of 'all preorders cancelled'. Drop the sensationalism please.

[Ken.W]

 I've not previously had any problems with pre-orders from Hattons until now...

 

For my R3835 A2/3 60523 Sun Castle pre-order, I received the following e-mails;

 

09/03 Order processed notification, and payment taken

 

11/03 A message saying that due to a technical problem with their system the order was processed in error and they didn't currently have stock to fulfill it. More stock was expected from Hornby, and my order was refunded and placed back on pre-order backdated to my original order date.

 

17/03 Canceled, as not able  to acquire obtain stock to allocate to my pre-order.

 

Then, this morning, an email my pre-order for R3844 W1 canceled, unable to acquire stock for order.

 

Still have a Std.2MT on pre-order with them, but now considering if I should try looking elsewhere

[ruggedpeak]

2 hours ago, mvwilson said:

Hornby have cancelled basically all pre orders to retailers of the Hush Hush. You have to order direct from Hornby or through Model Zone stores with in WH  Smith outlets. This is Hornbys sneaky way of saying they are still,selling through retailers. It will happen more and more in the future.

I had to check I was in the right thread as that sounds like something from about 5 years ago! The previous management tried alienating the retail trade last time so very surprised if they repeat it.

 

Given the Model Zone is focused on train sets and Railroad I don't find the idea that a collectors or specialist item like the Hush Hush being sold exclusively there as at all credible. 

 

https://www.whsmith.co.uk/modelzone/Hornby/model-railway-locomotive/

 

No idea about the root cause of the Hattons issues but willing to wager this is not the cause.

[adb968008]

Shared it before, and here it is again...

 

 

[RyanN91]

With the cancelled pre orders. You can either pay the full RRP of around £200 from Hornby directly. Or wait until its released at prices over the RRP from a well known action. Or possibly wait for retailers to get their stock or more if they can. think Hornby should inform Hattons and other retailers NOW! of how much allocated stock of the remaining 2020 and 2021 ranges they can have from now instead of informing them badly at very inconsiderate selfish short notice which undoubtedly leaving it virtually impossible to find other retailers at this late stage with future acquired stock to find alternatives sellers of cancelled items. I can't be dealing with this silly merry-go-around so I've ordered directly from Hornby.  

[adb968008]

Its worth considering all these pre-orders moving from Hattons to Hornbys website, has to be good for Hornbys bottom line... moving from Manufacturer to Retailer into Manufacturer to Customer..and full RRP.

You’d almost think that they would want to encourage this kind of a shift ?

[D9001]

2 hours ago, Ken.W said:

 I've not previously had any problems with pre-orders from Hattons until now...

 

For my R3835 A2/3 60523 Sun Castle pre-order, I received the following e-mails;

 

09/03 Order processed notification, and payment taken

 

11/03 A message saying that due to a technical problem with their system the order was processed in error and they didn't currently have stock to fulfill it. More stock was expected from Hornby, and my order was refunded and placed back on pre-order backdated to my original order date.

 

17/03 Canceled, as not able  to acquire obtain stock to allocate to my pre-order.

 

Then, this morning, an email my pre-order for R3844 W1 canceled, unable to acquire stock for order.

 

Still have a Std.2MT on pre-order with them, but now considering if I should try looking elsewhere

 

Pricisely the same as my situation.  I have ordered 78047 from another suppler now to make sure.

[atom3624]

Has anyone who's pre-ordered a 10000 / 60700 from 'H' not had their pre-order cancelled?

Probably won't get many responses I suppose!!

 

Al.

[Markwj]

I guess a potential problem for Hattons if this continues is that fewer people buy from them. Due to the terms and conditions stipulated by the manufacturer in this case Hornby they can only discount by 10% meaning the price for the product is the same at most other stores. There is currently a risk your preorder is cancelled so I would rather order from somewhere my order can be almost 100% guaranteed. 
None of my preorders which are d&e models have been cancelled yet but if this occurs I will no longer be using Hattons as my Hornby supplier of choice.
 

[Verulam Central]

same 2nd time this year that per order has cancelled with them so will using other retails now more as they are becoming unreliable on preorders.  

[Jenny Emily]

I got a cancelation email from Hattons for my W1. 
 

I would love to know if anyone who ordered their W1 from Hattons has not been cancelled on. 
 

There is no point ordering to then be suckered late in the day after other retailers are sold out. Hattons just lost me as a customer unless the item I want is in stock when I order it. 

[Free At Last]

I will not buy from Hornby direct nor will I take part in their 'retailer engineering' scheme. 

If I can't get it from my local Hornby retailer I would rather do without.

[Ken.W]

6 hours ago, RyanN91 said:

 Hornby should inform Hattons and other retailers NOW! of how much allocated stock of the remaining 2020 and 2021 ranges they can have from now instead of informing them badly at very inconsiderate selfish short notice which undoubtedly leaving it virtually impossible to find other retailers at this late stage with future acquired stock to find alternatives sellers of cancelled items. I can't be dealing with this silly merry-go-around so I've ordered directly from Hornby.  

 

Or maybe that's just the situation Hornby are looking to create?

 

5 hours ago, adb968008 said:

Its worth considering all these pre-orders moving from Hattons to Hornbys website, has to be good for Hornbys bottom line... moving from Manufacturer to Retailer into Manufacturer to Customer..and full RRP.

You’d almost think that they would want to encourage this kind of a shift ?

 

Really?

A reputable company like Hornby short supplying retailers at late notice,  when other shops are sold out, in order to sell more direct, with  full RRP going to themselves?

How could anyone suggest such a thing??

 

Oh, wait a minute....

Both my A2/3 and W1pre-orders from Hattons canceled...

Just checked this evening, and both still available to order...

Direct from Hornby

(And no, I won't be ordering them)

[Ken.W]

7 hours ago, Ken.W said:

 Still have a Std.2MT on pre-order with them, but now considering if I should try looking elsewhere

 

Not any longer

 

5 hours ago, D9001 said:

 

Pricisely the same as my situation.  I have ordered 78047 from another suppler now to make sure.

 

My order for this now also elsewhere

[amwells]

I had pre-ordered a couple of generic coach rakes and this week had two individual items cancelled by Hattons. Strange things are:

- one of these, and some others pre-ordered, are in stock elsewhere, so I’m now trying to purchase the rakes elsewhere. Seems I’ll have to do that in parts as nowhere has complete rakes left

- the same coaches that I’ve had cancelled are still available to pre-order on Hattons site

 

I appreciate that none of these cancellations are personal, but it does make me wonder how they are done - is there some form of algorithm or is it manually done? Because it’s a little illogical to cancel an item for a customer but then still have ore-orders coming in that either will be unfulfilled, or will be fulfilled at the expense of cancelled pre-orders.