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My Gold membership has disappeared!


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  • RMweb Gold

Hi RMWeb team; on opening the website today I find that my Gold membership is no longer active, as I cannot access the magazine archive, Gold Lounge or classifieds. Additionally I'm seeing adverts...

 

Could you look into this please?

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  • Moderators
11 minutes ago, Nickey Line said:

as I cannot access the magazine archive

 

That part sounds like a lapsed subscription - give our Subs team an email at subscriptions@warnersgroup.co.uk and they can check.

  • Informative/Useful 1
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  • RMweb Gold

Hmm, seems to be more to this than meets the eye!

I hunted down this link...

https://www.world-of-railways.co.uk/account/login?ref=%2Fmy-account%2Fmy-membership%2F

..and find that I can access the magazines this way, and that my subscription was renewed on 15th Jan 2021...

Oh well, will see what the subs team says... :scratchhead:

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2 minutes ago, Nickey Line said:

I hunted down this link...

https://www.world-of-railways.co.uk/account/login?ref=%2Fmy-account%2Fmy-membership%2F

..and find that I can access the magazines this way, and that my subscription was renewed on 15th Jan 2021...

 

You should have had a notification about that (plus the instructions which appeared on here a couple of months ago). I assumed that's where you were looking for the mags.

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Just now, A Murphy said:

Mine also. In fact I am not sure mine ever arrived, although I am quite certain I am paying it...... 

 

Drop the subs team an email and they'll confirm.

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  • RMweb Gold
1 minute ago, AY Mod said:

 

You should have had a notification about that (plus the instructions which appeared on here a couple of months ago). I assumed that's where you were looking for the mags.

 

I've been accessing them through the link on the Gold membership tab...

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