meatloaf Posted November 4, 2021 Share Posted November 4, 2021 Ive got a few hwljan locos and my only complaint is the droopy couplings. Not so much of an issue on most locos but i have to run the 05 with a shunters truck so i can couple up without intervention Link to post Share on other sites More sharing options...
Moley48 Posted November 4, 2021 Author Share Posted November 4, 2021 (edited) 9 hours ago, blueeighties said: Interesting, I presume you have visited the manufacturing departments of Heljan to qualify that statement? What I mean by that is small individual and intricate parts put together by hand and as models get more and more detail the more likely we are to see issues. Bottom line is I can live with it despite being disappointed and wanted to see if this was a common thing. Edited November 4, 2021 by Moley48 2 Link to post Share on other sites More sharing options...
sulzer71 Posted November 4, 2021 Share Posted November 4, 2021 No Issues whatsoever with the stack of Class 26's/27's I possess , I also have 2 Railbuses which haven't been tested yet as they were only purchased recently and I currently don't have any track laid Link to post Share on other sites More sharing options...
RMweb Gold RedgateModels Posted November 4, 2021 RMweb Gold Share Posted November 4, 2021 19 hours ago, Roy Langridge said: For me Gaugemaster have been excellent providing spares, the only issue being that they can only provide what they have been given by Heljan. Roy Their Web interface to the parts could do with work to say the least, it takes an age to locate the parts to price and order. 3 Link to post Share on other sites More sharing options...
RMweb Gold Roy Langridge Posted November 4, 2021 RMweb Gold Share Posted November 4, 2021 1 minute ago, RedgateModels said: Their Web interface to the parts could do with work to say the least, it takes an age to locate the parts to price and order. It certainly takes a bit of effort but once you have done it a couple of times it isn't too bad. Anyhow, stops other people buying up the limited stock of spares Roy 1 Link to post Share on other sites More sharing options...
Steamport Southport Posted November 4, 2021 Share Posted November 4, 2021 21 hours ago, Roy Langridge said: For me Gaugemaster have been excellent providing spares, the only issue being that they can only provide what they have been given by Heljan. Roy Wasn't the parts supplier Howes until recently that was poor with pages of OOS items? https://www.world-of-railways.co.uk/news/Heljan-appoints-gaugemaster-as-uk-after-sales-agent/ Jason Link to post Share on other sites More sharing options...
RozM Posted November 4, 2021 Share Posted November 4, 2021 I have a Class 25, Class 33 and Class 86 from Heljan, all purchased this year. All three are beautiful models and run like silk... 1 Link to post Share on other sites More sharing options...
Crisis Rail Posted November 8, 2021 Share Posted November 8, 2021 On 03/11/2021 at 13:43, 47606odin said: Can’t complain about build quality, I had over 12 OO 47’s and all worked lovely, also 3 class 33’s. I now have 6 33’s, 2 60’s, 2 50s, 2 20’s a 45 and a 37, in O gauge, and no issues. Yes occasionally some damage has occurred in transit, but handling is not down to Heljan, and all replaced or replacement parts sent without quibble. The only issue I have with Heljan is their parts supplier, awful Transit? Not bad to Australia! Link to post Share on other sites More sharing options...
Crisis Rail Posted November 8, 2021 Share Posted November 8, 2021 Fleet of Jock 26 27 and a 47. All good- but yes Heljan have had some QC nightmares of past. Link to post Share on other sites More sharing options...
RMweb Gold NHY 581 Posted November 8, 2021 RMweb Gold Share Posted November 8, 2021 On 04/11/2021 at 06:59, Moley48 said: What I mean by that is small individual and intricate parts put together by hand and as models get more and more detail the more likely we are to see issues. Bottom line is I can live with it despite being disappointed and wanted to see if this was a common thing. I'm not sure then that I see the point of this thread. You raise damage to a loco as an issue, many others say its not the norm and advice is given to return it/them to the retailer for replacement. This is discounted without trying it on the basis that the replacement will probably have similar issues and now you can live with it ? In addition, there is a bit of a grump about having too many additional detailing parts added to the model by hand.............. I know it's a chore to return a model but is it not better to do so and get the product you rightly expect ? My Class 15 is lovely by the way. Rob. 1 1 1 Link to post Share on other sites More sharing options...
BrushVeteran Posted November 8, 2021 Share Posted November 8, 2021 On 04/11/2021 at 13:36, Steamport Southport said: Wasn't the parts supplier Howes until recently that was poor with pages of OOS items? https://www.world-of-railways.co.uk/news/Heljan-appoints-gaugemaster-as-uk-after-sales-agent/ Jason To be fair to Howes and indeed currently Gaugemaster, most Heljan spares are produced at the time the respective model is made and the spares are what is left over from the batch being produced. Therefore anything going out of stock has to wait until another run of the same model is being produced and that spare sprues are available. There will always be an OOS issue with spare parts for non current models. Wheel sets are produced as a separate but there again a large order has to be made by Heljan to their Chinese vendor to justify the expense of a one off part. When the spare sprues arrive with the shipment from China they then have to be sorted and identified then photographed and catalogued with sometimes the same part being on two similar sprues depending on how the moulding process is divided up. There are far more Heljan spares available then most other manufacturers supply these days and to be fair there is not much profit in it for the spares agent at the end of the day considering the space that has to be provided to administer and provide such a service! 1 Link to post Share on other sites More sharing options...
Covkid Posted November 8, 2021 Share Posted November 8, 2021 On 03/11/2021 at 10:47, 'CHARD said: I've probably one of the largest fleets of Danish eight-wheelers here, 55 at the last count, and no problems except the original Clayton teething troubles, long since sorted. This is one for the retailer, nothing too complicated, I would expect. Totally agree 'Chard. You wouldn't come on here complaining about a manky cabbage from your local greengrocer would you. You would go back and give the establishment chance to sort it out. My count is 3 x 27 1 x 33 2 x 35 1 x 52 1 x Lion and 1 x 128. I am really looking forward to 1 or 2 x 11 and 2 x 104 No complaints 2 Link to post Share on other sites More sharing options...
atom3624 Posted November 8, 2021 Share Posted November 8, 2021 I've one 33, 35, 52 and 58. All are very powerful, smooth performers, capable of hauling very decent loads where required and if necessary with a decent turn of speed. Detailing can be a little fiddly to attach, but that aside, all are very impressive. Al. 1 Link to post Share on other sites More sharing options...
Flittersnoop Posted November 8, 2021 Share Posted November 8, 2021 Are the Lynton & Barnstaple 2-6-2Ts not by Heljan? They've had no end of problems, haven't they? 1 Link to post Share on other sites More sharing options...
Steamport Southport Posted November 8, 2021 Share Posted November 8, 2021 11 hours ago, BrushVeteran said: To be fair to Howes and indeed currently Gaugemaster, most Heljan spares are produced at the time the respective model is made and the spares are what is left over from the batch being produced. Therefore anything going out of stock has to wait until another run of the same model is being produced and that spare sprues are available. There will always be an OOS issue with spare parts for non current models. Wheel sets are produced as a separate but there again a large order has to be made by Heljan to their Chinese vendor to justify the expense of a one off part. When the spare sprues arrive with the shipment from China they then have to be sorted and identified then photographed and catalogued with sometimes the same part being on two similar sprues depending on how the moulding process is divided up. There are far more Heljan spares available then most other manufacturers supply these days and to be fair there is not much profit in it for the spares agent at the end of the day considering the space that has to be provided to administer and provide such a service! However at the time they were advertising it as if every part was available as a spare. If that is not the case then it's false advertising. Link to post Share on other sites More sharing options...
RMweb Gold 97406 Posted November 9, 2021 RMweb Gold Share Posted November 9, 2021 Another post from me in defence of Heljan. I have a number of diesels and the 86s, and manufacturing/quality-wise they are great. The are right up there with other modern locos. Sounds like you’ve picked up the odd dud one, but as Ben’s said on here, just return them and get a replacement sorted. 1 Link to post Share on other sites More sharing options...
RMweb Gold NHY 581 Posted November 9, 2021 RMweb Gold Share Posted November 9, 2021 8 hours ago, Flittersnoop said: Are the Lynton & Barnstaple 2-6-2Ts not by Heljan? They've had no end of problems, haven't they? Yes there were but the later ones appear to be fine. Most manufacturers do have issues, unfortunately. I had a Bachmann 1P which ran appallingly. I returned it to the retailer. They didn't have a replacement so quickly provided a full refund and I purchased a decent one elsewhere. Therein lies the point. If you buy something and you're not happy with it, send it back and give the retailer the opportunity to provide a replacement. If you're really unhappy, ask for a refund and move on. Rob. Link to post Share on other sites More sharing options...
RMweb Gold Darius43 Posted November 9, 2021 RMweb Gold Share Posted November 9, 2021 11 hours ago, Covkid said: You wouldn't come on here complaining about a manky cabbage from your local greengrocer would you? Hey, start a thread on that and I’ll follow it. Cheers Darius 2 Link to post Share on other sites More sharing options...
RMweb Gold Gilbert Posted November 9, 2021 RMweb Gold Share Posted November 9, 2021 1 hour ago, Darius43 said: Hey, start a thread on that and I’ll follow it. Cheers Darius RMveg... 2 5 Link to post Share on other sites More sharing options...
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