Katie87006 Posted January 7, 2022 Share Posted January 7, 2022 Has anyone had any luck contacting cmc via their own website? I have tried using their contact form and their email both. I had a 5 pre-orders placed with cmc. The products have since come in stock and some also sold out. But absolutely no news from cmc about my pre-orders Or how to cancel them. I'm not quite happy about their service and i have missed out on a few models now as they have sold out all over Link to post Share on other sites More sharing options...
RMweb Gold Dagworth Posted January 7, 2022 RMweb Gold Share Posted January 7, 2022 Best way to contact them is phone. 01242 523117 Andi 3 Link to post Share on other sites More sharing options...
Cheltenham Model Centre Posted January 7, 2022 Share Posted January 7, 2022 5 hours ago, Katie87006 said: Has anyone had any luck contacting cmc via their own website? I have tried using their contact form and their email both. I had a 5 pre-orders placed with cmc. The products have since come in stock and some also sold out. But absolutely no news from cmc about my pre-orders Or how to cancel them. I'm not quite happy about their service and i have missed out on a few models now as they have sold out all over Hi Please can you get in touch with us via telephone 01242 523117 or emailing us info@cheltenhammodelcentre.com so we can sort out what is going on Thanks James Link to post Share on other sites More sharing options...
Chris M Posted January 7, 2022 Share Posted January 7, 2022 I’ve always found CMC are fine with pre orders. You can see what you’ve got on order when you sign in. Link to post Share on other sites More sharing options...
Katie87006 Posted January 7, 2022 Author Share Posted January 7, 2022 2 hours ago, Cheltenham Model Centre said: Hi Please can you get in touch with us via telephone 01242 523117 or emailing us info@cheltenhammodelcentre.com so we can sort out what is going on Thanks James Thanks, I've already sent more than 2 emails regarding the same issue over the last couple of months. Maybe I'll give it one more shot. Link to post Share on other sites More sharing options...
Katie87006 Posted January 7, 2022 Author Share Posted January 7, 2022 1 hour ago, Chris M said: I’ve always found CMC are fine with pre orders. You can see what you’ve got on order when you sign in. That is actually the issue that i am having. Some of my pre-orders are not showing in my order page. And i haven't cancelled any. Furthermore the orders that i requested to be cancelled, still show up. Link to post Share on other sites More sharing options...
Moderators AY Mod Posted January 7, 2022 Moderators Share Posted January 7, 2022 Just phone them as suggested and requested rather than compounding and prolonging the issue! Strewth. 1 1 Link to post Share on other sites More sharing options...
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