TheTurfBurner Posted September 13, 2017 Share Posted September 13, 2017 E-mail this morning apologising for delay with rest of order to be posted today. All is right with the world again. Link to post Share on other sites More sharing options...
RMweb Premium MJI Posted September 16, 2017 RMweb Premium Share Posted September 16, 2017 Delivery can be a bit random, I think it is because they occasionally have to run new castings. But never had an issue Link to post Share on other sites More sharing options...
TheTurfBurner Posted September 16, 2017 Share Posted September 16, 2017 Delivery can be a bit random, I think it is because they occasionally have to run new castings. But never had an issue Yes, I accept that can happen with smaller suppliers. I have no issues with Dart and will happily buy from them again. Link to post Share on other sites More sharing options...
micklner Posted December 20, 2019 Share Posted December 20, 2019 Order for etches ( I am aware they might still have casting problems) not recieved from the 2nd December , emails no response so far. Anyone else having the same issuse ?? thanks Link to post Share on other sites More sharing options...
Denbridge Posted December 20, 2019 Share Posted December 20, 2019 Dart is one of many small suppliers where the owners have full time jobs. They have to fulfil orders, cast, pack, post etc during their evenings and weekends. And there is all the work involved preparing for and attending shows as well. Rather than continually castigating smaller suppliers on rmweb, people should be grateful these ranges are still available, unlike many others. Does it REALLY matter if you wait for parts for your hobby? It's not life or death is it. Please be patient with our smaller suppliers. I for one am grateful I can still obtain their products. These companies could, of course, start employing people. But then rmweb would be full of complaints about price increases. They can't win. 3 4 1 Link to post Share on other sites More sharing options...
micklner Posted December 20, 2019 Share Posted December 20, 2019 (edited) Its not life or death or anything else and no need for the reply in such a tone. My post was first post on here over TWO years re delievery of goods, hardly a continually castigation of anything !!!!. It was a simple request to see if anyone else had a problem with non reciept of goods. I am pleased to say that the items have a just arrived ,so thank you to Dart Castings, and to every other cottage industry for their efforts at the same time. Edited December 20, 2019 by micklner 2 1 Link to post Share on other sites More sharing options...
cctransuk Posted December 20, 2019 Share Posted December 20, 2019 2 minutes ago, micklner said: I am pleased to say that the items have a just arrived ...... ...... so within the stated 21 days. Regards, John Isherwood. 1 Link to post Share on other sites More sharing options...
truffy Posted December 20, 2019 Share Posted December 20, 2019 26 minutes ago, cctransuk said: ...... so within the stated 21 days. Regards, John Isherwood. Pedant alert! 28 actually Link to post Share on other sites More sharing options...
micklner Posted December 20, 2019 Share Posted December 20, 2019 (edited) 34 minutes ago, cctransuk said: ...... so within the stated 21 days. Regards, John Isherwood. Wrong it is 28 days. See below from their website "DELIVERY:Please allow 28 days for delivery. We will dispatch your order as soon as we can but please note that we cannot hold stock of every product in our range and some items may need to be cast to order; hence the relatively long lead times. If we are unable to ship your complete order within 28 days we will endeavour to contact you to agree part shipment or a refund." As I had'nt recieved any email re any stock problems from Dart and no reponse to my emails to them, and people saying on earlier posts above items arriving after a couple of days, as I also have had in the past , what exactly are you supposed to do if you dont get a reply !!. regards Mick Bennett Edited December 20, 2019 by micklner Link to post Share on other sites More sharing options...
cctransuk Posted December 20, 2019 Share Posted December 20, 2019 40 minutes ago, micklner said: Wrong it is 28 days. See below from their website "DELIVERY:Please allow 28 days for delivery. We will dispatch your order as soon as we can but please note that we cannot hold stock of every product in our range and some items may need to be cast to order; hence the relatively long lead times. If we are unable to ship your complete order within 28 days we will endeavour to contact you to agree part shipment or a refund." As I had'nt recieved any email re any stock problems from Dart and no reponse to my emails to them, and people saying on earlier posts above items arriving after a couple of days, as I also have had in the past , what exactly are you supposed to do if you dont get a reply !!. regards Mick Bennett Well, I wouldn't make any approach to them until the 28 days were up - that way, they can devote themselves to fulfilling orders rather than answering e-mails. Regards, John Isherwood. 1 1 Link to post Share on other sites More sharing options...
RMweb Premium MJI Posted December 21, 2019 RMweb Premium Share Posted December 21, 2019 I use them a lot and have never had anything take more than a few days. Often people ask in case something has happened to the people. Link to post Share on other sites More sharing options...
Jamiel Posted June 22, 2020 Share Posted June 22, 2020 Has anyone received orders from Dart castings over the last few weeks? I made an order about 4 weeks ago and am wating for delivery. I know the website says there are delivery issues, and I suspect that also getting materials form their suppliers is an issue too, so they do have my sympathy in running a business at this difficult time. I am not impressed by the phone message that says that you cannot leave messages or the lack of replies to emails asking about the situation, neither of which contact was made before the 3 weeks they suggested for a delay. I have ordered from Dart Castings in the past and found them a really good supplier, and I have also bought from their stand at the York show the last few years. Their products are excellent (I like their cast chimney pots a lot, and the MJT bogie frames make for really smooth running DMUs/Coaches). I don’t want to cancel the order, but I do want to know if they are still operating as otherwise, I will have to find similar components elsewhere. 2 Link to post Share on other sites More sharing options...
RMweb Gold 57xx Posted June 22, 2020 RMweb Gold Share Posted June 22, 2020 Had an order turned round pretty quickly about a month ago. I'd suggest emailing them again. They can be a bit hit and miss with replies, a pre-sales inquiry of mine got a response next day, but post sales got no response at all. Link to post Share on other sites More sharing options...
jwealleans Posted June 22, 2020 Share Posted June 22, 2020 At the start of lockdown they were turning orders round in a couple of days, so I'd be inclined to suggest that they are waiting on suppliers by now. As a rule, they say allow up to 28 days and it's often approaching that before orders arrive (but I tend to accumulate orders and send quite large ones occasionally). Bear in mind that this is a second job for both of them (AFAIK) and it isn't always possible to do everything you should in the day. 1 Link to post Share on other sites More sharing options...
Jamiel Posted June 22, 2020 Share Posted June 22, 2020 Hi Thanks for the replies, that puts my mind at rest. I understand that such endeavours are usually second jobs, but I think updating the website, or answering emails even if it is with a stock reply such as 'We are very busy at the moment, and orders are taking longer than usual .....' would be helpful. Anyway, I am glad they are still operating, as I said their products are excellent. Jamie 2 Link to post Share on other sites More sharing options...
Jamiel Posted July 1, 2020 Share Posted July 1, 2020 Hi I have just spoken with Dart Castings/Monty’s and they are working through orders. They have been unusually busy, as with the lockdown they have received a very large number of new orders, I suspect that with many of us being at home we all have more time for modelling. They have also been affected by being part of a chain of supply, and that some of their suppliers have had difficulties in keeping up with supplying stock. Not all their stock is housed in one place, and with lockdown restrictions putting together orders (like mine) that are across different aspects of the business have been difficult to complete. They were very apologetic about not keeping up with communications, but are catching up on things. As others have said in this thread, the business (like many other specialists) is not a full-time occupation for them, they have day jobs as well. Their suppliers are also catching up with etches and other stock, so as point of sales they have been quite under pressure. My biggest worry was that the company might have ‘gone under’ either due to financial reasons or worse, through illness. Thankfully that is not the case, and selfishly I also don’t want to lose a supplier of parts that are tried and tested across several models from chimney pots through to bogie etches. Thanks for the replies, and the important thing is that everyone is well and the business is still going. Jamie 8 1 1 2 1 Link to post Share on other sites More sharing options...
Jamiel Posted July 2, 2020 Share Posted July 2, 2020 (edited) Arrived this morning. Yes I do really like their big chimney pots for town centre buildings, shops, etc. and the MJT bogie frames are really excellent too. Jamie Edited July 2, 2020 by Jamiel 2 1 Link to post Share on other sites More sharing options...
RMweb Premium Tim Dubya Posted July 4, 2020 RMweb Premium Share Posted July 4, 2020 Fired off an order of entirely whitemetal bits and bobs on Thursday evening and they have landed in my greasy mitts right now. Thank you guys! 4 Link to post Share on other sites More sharing options...
bgman Posted July 4, 2020 Share Posted July 4, 2020 11 minutes ago, Tim Dubya said: my greasy mitts Please wash them before opening the items otherwise you might have weathered them unintentionally ! 1 1 Link to post Share on other sites More sharing options...
Barclay Posted July 15, 2020 Share Posted July 15, 2020 Full marks to Dart Castings - ordered some MJT hornblocks 2 days ago and they were delivered today! 1 Link to post Share on other sites More sharing options...
Denbridge Posted July 16, 2020 Share Posted July 16, 2020 On 19/07/2010 at 20:18, John B said: Nick - Knowing how long it takes to post small items across the pond, I'm with Gene on this. 6 weeks isn't on! By way of comparison, I placed an order last Sunday with Fox Transfers, paid on their secure credit card site, and received my goods on Thursday! Most "cottage industrialists" I've done business with across the Atlantic are very good, and swift.. I sent two small packages to the USA on the 2nd of July. One arrived on the 9th, the other is still working its way through the US postal system. I've had mail take up to 50 odd days to reach its destination even before Covid restrictions. 1 Link to post Share on other sites More sharing options...
RMweb Gold 57xx Posted July 23, 2020 RMweb Gold Share Posted July 23, 2020 I posted a letter to the US on 24th June, it arrived yesterday. It's not great service at the moment. Link to post Share on other sites More sharing options...
autocoach Posted July 24, 2020 Share Posted July 24, 2020 The US Postal Service took 6 days for a small package for me to go 25 miles this past week. The only thing worse is FedEx and UPS. Amazon does far better but even they have their lapses where stuff goes into a black hole. In my area Amazon does the full delivery, not relying on the USPS for the final package drop on the doorstep. The delivery volumes these days must be horrendous as many of us here in California do not date venture to any form or retail beyond the grocery store even masked and latex gloved. 2 Link to post Share on other sites More sharing options...
RMweb Gold John B Posted August 4, 2020 RMweb Gold Share Posted August 4, 2020 On 16/07/2020 at 02:09, Denbridge said: I sent two small packages to the USA on the 2nd of July. One arrived on the 9th, the other is still working its way through the US postal system. I've had mail take up to 50 odd days to reach its destination even before Covid restrictions. Is there a reason for quoting my comment from 10 years ago? It obviously is not reflective of the current situation. Just curious. Link to post Share on other sites More sharing options...
RMweb Gold chris p bacon Posted August 4, 2020 RMweb Gold Share Posted August 4, 2020 1 minute ago, John B said: Is there a reason for quoting my comment from 10 years ago? Because that's how long the US postal system takes ?............. 1 Link to post Share on other sites More sharing options...
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