Steamport Southport Posted June 9, 2018 Share Posted June 9, 2018 Really? Add in all the other stuff that you feel the same about. Then multiply that by 7.6 billion people. Rails are definitely doing the right thing here and we should be encouraging them. Phil We should start recycling those people then as they are the problem. Not a little bit of plastic. Soylent Green anyone? Jason Link to post Share on other sites More sharing options...
rob D2 Posted June 9, 2018 Share Posted June 9, 2018 (edited) Possibly, but are you also hand wringing at the use of plastics in your models ?.... the use of fossil fuels to import them.....you driving to the model shop. This sort of consciousness has no logical end Edited June 10, 2018 by rob D2 Link to post Share on other sites More sharing options...
YorkshireLad Posted June 16, 2018 Share Posted June 16, 2018 Today me and my uncle went to Rails for the 1st time since the new 2nd hand area was reopened. I could have spent hours in there, I love it Link to post Share on other sites More sharing options...
fodenway Posted July 4, 2018 Share Posted July 4, 2018 Today me and my uncle went to Rails for the 1st time since the new 2nd hand area was reopened. I could have spent hours in there, I love it I'll have to give them another try. I've been in to Rails quite a few times over the last ten years or so, and spent quite some time being ignored whilst staff chat amongst themselves or to a friend/regular customer. I've enquired about their secondhand stock before, and been dismissed with a brusque "you'll have to look on our ebay site". Not my favourite shop, unfortunately. Link to post Share on other sites More sharing options...
woodenhead Posted July 4, 2018 Share Posted July 4, 2018 I'll have to give them another try. I've been in to Rails quite a few times over the last ten years or so, and spent quite some time being ignored whilst staff chat amongst themselves or to a friend/regular customer. I've enquired about their secondhand stock before, and been dismissed with a brusque "you'll have to look on our ebay site". Not my favourite shop, unfortunately. I went once when I happened to have a spare day in Sheffield, i was similarly disappointed in my visit as the shop area (at that time) was small. What I realised was actually, the internet is actually a better medium for displaying trains - no glass reflections, excellent definition of photos and I could blow them up bigger if I wanted - in the shop I couldn't really see the models. Getting back to the shop, clearly Rails have recognised their shop front didn't match the expectations of visitors and have done something very positive about it with the new showroom. It should also be noted that Hattons had a similar set up - whilst Smithdown Road had quite a lot on display it was never the full stock, the new showroom had a lot less on show but I believe they are now also doing a Rails with a new showroom as people have been making similar noises about face to face interaction. Link to post Share on other sites More sharing options...
knowlesey 2013 Posted July 5, 2018 Share Posted July 5, 2018 Ive bought lots from these guys never had a problem Link to post Share on other sites More sharing options...
RMweb Premium Gwiwer Posted July 11, 2018 RMweb Premium Share Posted July 11, 2018 I don't often purchase from Rails though have absolutely no issue with them - far from it their service is excellent. But today I was alerted to the current crop of bargains which includes some Oxford Rail carflats at less than £20 apiece. A browse around the major competitors offers nothing terribly close to that price so I have a couple promoted from the wish list to on order. Link to post Share on other sites More sharing options...
Talltim Posted July 11, 2018 Share Posted July 11, 2018 (edited) Just popped in today, the new showroom looks amazingly. Quality shop fitting, everything nicely presented, trains running around the ceiling and a very simple and clever use of buffers as stools that I’m amazed I’ve never seen before (although it probably has been done before). All in all kinda the model rail shop equivalent of the stereotypical toy shop in American films. The staff member was friendly and explained the second hand vs new price labels. Thumbs up all round. Unfortunately this time I was looking for second hand junk for bashing into 7mm narrow gauge like they used to have, but I can understand why they have stopped doing it, the turnover is slow and the margins small. Edited July 11, 2018 by Talltim 1 Link to post Share on other sites More sharing options...
RMweb Gold 57xx Posted July 23, 2018 RMweb Gold Share Posted July 23, 2018 Huge thanks to Ben and Simon for sorting out my Oxford Rail Dean Goods. Seems that OR are chucking out a lot of duff loco's and the poor retailers are taking the brunt of it with returns. It took 3 attempts but the guys went the extra mile after the 2nd return to make sure the 3rd one was faultless. Thanks guys!! Link to post Share on other sites More sharing options...
Lu4472ke Posted July 29, 2018 Share Posted July 29, 2018 I bought a DHM J94 in a flash sale, when I ran it light engine it was fine, albeit a bit loud. But, it wouldn't pull a train. I keep meaning to contact Rails and return it, I just haven't got round to it yet. Link to post Share on other sites More sharing options...
GoingUnderground Posted July 30, 2018 Share Posted July 30, 2018 If you pop it, it doesn't amount to much.True, but it still adds to the amount of plastic waste. If recyclable or truly biodegradeable packaging can be substituted for plastic that's better for everyone, not to mention the environment. Link to post Share on other sites More sharing options...
woodenhead Posted August 1, 2018 Share Posted August 1, 2018 Note that Rails appear to be creating a pre-owned list on the main site - hopefully it's not just a single collection but the start of a Hattons style pre-owned section Link to post Share on other sites More sharing options...
dpgibbons Posted August 8, 2018 Share Posted August 8, 2018 That would be very welcome, especially if they start deducting VAT on non-EU orders as Hattons do. Link to post Share on other sites More sharing options...
RMweb Gold Ian Hargrave Posted August 17, 2018 RMweb Gold Share Posted August 17, 2018 Posted as an example of a quality customer service.After much soul searching and deliberation,I ordered on Wednesday afternoon a model I vowed (and indeed posted on this forum)that I would not buy and did not consider good value..I enclosed instructions that given the QC issues with this model to please check for faults before dispatch and ensure secure packaging for transit. ParcelForce have just delivered.My instructions were carried out to the letter with note to that effect enclosed.It is intact in all respects and seems in prime condition after close examination under a torch.I will test later. Well done Rails and a big thank you. And what is it you may well ask ? Er....a Heljan BR green 47XX. After all I said. What a hypocrite ! I stand convicted.But there's work to be done to somehow tone its appearance down. But this will do for a start...just for now.'O Mea culpa,Mea maxima culpa. "The Royal Duchy" takes to the tracks soon. 5 Link to post Share on other sites More sharing options...
davefromacrossthepond Posted August 17, 2018 Share Posted August 17, 2018 Ian, I feel for you. Of course how many times have I said . . . ok, just one more British locomotive my last one. . .. wait, I need a couple of wagons to go with it. . . that's it, no more . . . wait, this will require a larger goods shed, but that's the last OO building . . . . oh gosh, the locomotive is SR and my brake is GWR . . . ..... Railway modeler hypocrite? I think we've all been there!! Dave Link to post Share on other sites More sharing options...
goatdriver Posted August 17, 2018 Share Posted August 17, 2018 I've made several purchases from Rails, and the service has always been exemplary. I live in the US, and they've always deducted the VAT from the total. Link to post Share on other sites More sharing options...
dpgibbons Posted August 18, 2018 Share Posted August 18, 2018 Rails don't deduct VAT on pre-owned products sold via their eBay shop. Link to post Share on other sites More sharing options...
robmcg Posted August 18, 2018 Share Posted August 18, 2018 (edited) Posted as an example of a quality customer service.After much soul searching and deliberation,I ordered on Wednesday afternoon a model I vowed (and indeed posted on this forum)that I would not buy and did not consider good value..I enclosed instructions that given the QC issues with this model to please check for faults before dispatch and ensure secure packaging for transit. ParcelForce have just delivered.My instructions were carried out to the letter with note to that effect enclosed.It is intact in all respects and seems in prime condition after close examination under a torch.I will test later. Well done Rails and a big thank you. And what is it you may well ask ? Er....a Heljan BR green 47XX. After all I said. What a hypocrite ! I stand convicted.But there's work to be done to somehow tone its appearance down. But this will do for a start...just for now.'O Mea culpa,Mea maxima culpa. "The Royal Duchy" takes to the tracks soon. Had an identical exemplary experience from Rails with a lightly-weathered by Rails) BR green 47XX posted 8 days ago and arrived in NZ yesterday, I can't open it because it is for a brother who is away for a fortnight, but looking through the plastic it looks superb. The light weathering appears to have subdued the lining nicely. Will photograph in the Heljan thread eventually. Top marks to Rails. typo edit Edited August 20, 2018 by robmcg Link to post Share on other sites More sharing options...
gismorail Posted August 18, 2018 Share Posted August 18, 2018 I'll have to give them another try. I've been in to Rails quite a few times over the last ten years or so, and spent quite some time being ignored whilst staff chat amongst themselves or to a friend/regular customer. I've enquired about their secondhand stock before, and been dismissed with a brusque "you'll have to look on our ebay site". Not my favourite shop, unfortunately. It was at least ten years since I went over to this shop think I'd been to Marcway for some point work and decided to call in and found exactly the same customer service level and felt in the way to be honest. But as fodenway has said would give them a second chance next time I go to Marcway Link to post Share on other sites More sharing options...
RMweb Gold Ian Hargrave Posted August 18, 2018 RMweb Gold Share Posted August 18, 2018 It was at least ten years since I went over to this shop think I'd been to Marcway for some point work and decided to call in and found exactly the same customer service level and felt in the way to be honest. But as fodenway has said would give them a second chance next time I go to Marcway I'm sorry that you and fodenway have been given that impression.I think you will find that its current strength and prime asset is its knowledgeable efficient,courteous and mainly young staff. This quality of service is the same whether online,via the telephone or face to face in the retail shop.If you can,go and visit their revitalised store. 1 Link to post Share on other sites More sharing options...
Stevelewis Posted August 19, 2018 Share Posted August 19, 2018 (edited) I'm sorry that you and fodenway have been given that impression.I think you will find that its current strength and prime asset is its knowledgeable efficient,courteous and mainly young staff. This quality of service is the same whether online,via the telephone or face to face in the retail shop.If you can,go and visit their revitalised store. Have to agree with Ian, I use Rails quite often, for the many scales I 'dabble' in, never had a problem ( I have bought from them for many years), if an issue has occurred which is very infrequent it is dealt with courteously, and without any cost to me, actually 3 or 4 weeks ago I purchased an item (new) which had a small manufacturing (assembly) fault which rendered the power transfer from one bogie to the PCB board not working, I was able to fix it myself , I spoke to Rails and they gave me an acceptable discount for my problem. The point is that when I described the problem to the person I spoke to it was immediately understood, which is not always the case with some retailers Edited August 19, 2018 by Stevelewis Link to post Share on other sites More sharing options...
Martin S-C Posted August 20, 2018 Share Posted August 20, 2018 (edited) Possibly, but are you also hand wringing at the use of plastics in your models ?.... the use of fossil fuels to import them.....you driving to the model shop. This sort of consciousness has no logical end We are discussing recycling I believe, not returning to the stone age. This consciousness has an extremely logical end - do all that you can to help retard climate change. If some feel they need to stop playing with plastic toy trains to achieve that end, or stop driving in cars, or stop buying packaged foodstuffs, that's great, I don't feel that need... at least not yet. Edited August 20, 2018 by Martin S-C Link to post Share on other sites More sharing options...
robmcg Posted August 22, 2018 Share Posted August 22, 2018 With reference to Rails' Ebay shop, I cannot give them much of a plus, because five years ago, give or take, they sent an 00 RTR steam model in a large carton without padding inside, and the product was damaged quite badly. I complained, sent photos of the carton and damaged engine as arrived. They offered a 10% discount on my next purchase if I gave them good feedback. I didn't, and gave them bad feedback. They then banned me from bidding on their site, and I remain banned. 5 years later! My crime? Telling the truth about a sale and delivery. It was very poorly packed. I know from other buyers from Rails Ebay that they are usually very good. But banning someone who gives honest feedback? Poor form. 1 Link to post Share on other sites More sharing options...
dpgibbons Posted September 4, 2018 Share Posted September 4, 2018 Rails website when opened in my default Edge browser won't add items to my basket and logs me out if I navigate away from my personal summary page. No such problems in Firefox. Anyone else having similar issues? Link to post Share on other sites More sharing options...
Oliver Rails Posted September 7, 2018 Share Posted September 7, 2018 Take a look inside our fabulous new Rails Emporium showroom. Featuring a massive range of new, pre-owned and rare models on display. All gauge, all ages, European, American and from around the world. Whether you're just starting off in model railway or you're a lifetime collector you will find there is something for everyone. The new showroom is situated right next door to our existing shop on Chesterfield Road, Sheffield, S8 0RL. We look forward to seeing you there! 8 Link to post Share on other sites More sharing options...
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