Jump to content

david heath

rails of sheffield

Recommended Posts

I pre-ordered a Rocket soon after the announcement. No response apparent from the website, and no email conformation or sight of it on my account yesterday. I did contact them the day before via the website, but have not (yet) received a reply. I thereforder went back to the website last night, and ordered (another) one (note - ordered not pre-ordered), including a note in the comments box about the previous pre-order. Everything tickety-boo; it appeared rapidly into my account, and I've had a conformation email.

Always had good experience with Rails, no gripes about this. Presumably it is a glitch in the pre-order mechanism, or simply an overload of customer pre-orders.

 

Stewart

Share this post


Link to post
Share on other sites
 

My only experience of Rails was to ring to ask if they had stock of some Roket Paper Glue, I work the other side of the city & wanted to call in on the way home but it's quite a detour, they confirmed they had stock & I said I would be in later, 30 minutes later I got a call back saying that somebody had just come in & bought all 20 bottles. I was thankful of the call, I'd not have been happy turning up after fighting the traffic :D

  • Informative/Useful 1

Share this post


Link to post
Share on other sites

Issue finally resolved. Thanks to everyone who helped. And thanks to @rembrow for listing the reason. It all makes sense now. Hope the RoS staff are better now. 

  • Thanks 1
  • Friendly/supportive 1

Share this post


Link to post
Share on other sites
6 hours ago, Phaeton said:

My only experience of Rails was to ring to ask if they had stock of some Roket Paper Glue, I work the other side of the city & wanted to call in on the way home but it's quite a detour, they confirmed they had stock & I said I would be in later, 30 minutes later I got a call back saying that somebody had just come in & bought all 20 bottles. I was thankful of the call, I'd not have been happy turning up after fighting the traffic https://www.rmweb.co.uk/community/uploads/emoticons/default_biggrin.png

20 bottles? Are they drinking the stuff???!!!

  • Funny 1

Share this post


Link to post
Share on other sites
55 minutes ago, andyman7 said:

20 bottles? Are they drinking the stuff???!!!

Maybe it's a long platform

Share this post


Link to post
Share on other sites

They're not the fastest shippers.  It took two weeks for some (in stock) items to arrive the first time I ordered from them.  I have a current order with them that is still unshipped a week later.  In contrast, Kernow usually ship the same day.

Share this post


Link to post
Share on other sites
On 11/01/2020 at 21:37, Phaeton said:

Maybe it's a long platform

Who was it? Network Rail?

Share this post


Link to post
Share on other sites
2 hours ago, rogerzilla said:

They're not the fastest shippers.  It took two weeks for some (in stock) items to arrive the first time I ordered from them.  I have a current order with them that is still unshipped a week later.  In contrast, Kernow usually ship the same day.

 

Ring them up. Normally I get stuff shipped the day after ordering if I order late at night. 

 

The only time I had an issue was once when paypal had refused payment for some reason. A quick call to make card payment and all was well

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.