GWR Man Posted May 29, 2012 Share Posted May 29, 2012 Hi have looked though this forum and found no comments on International Models. Has anybody used them and if so what's the service like many thanks GWR MAN Link to post Share on other sites More sharing options...
gordon s Posted May 30, 2012 Share Posted May 30, 2012 (edited) As a company, I have dealt with them for years and always found they have given excellent service. http://www.internationalmodels.net/ Edited May 30, 2012 by gordon s Link to post Share on other sites More sharing options...
RMweb Gold tetsudofan Posted May 30, 2012 RMweb Gold Share Posted May 30, 2012 Surprise, surprise - looked and the website and see that they are now in Scotland - didn't realise that they had moved from North Wales......and before that they were local to me in East Kent. As Gordon has mentioned, great people to deal with, Keith Link to post Share on other sites More sharing options...
Kenton Posted May 30, 2012 Share Posted May 30, 2012 They used to be regulars on the show circuit down south - I guess that now they have moved they will be seen less. I have purchased at shows but not mail order or online - though jave no doubt they would be as good as any other. Link to post Share on other sites More sharing options...
Horsetan Posted May 30, 2012 Share Posted May 30, 2012 Surprise, surprise - looked and the website and see that they are now in Scotland - didn't realise that they had moved from North Wales......and before that they were local to me in East Kent. They used to own the CGW range of 4mm scale etched nameplates. Link to post Share on other sites More sharing options...
RMweb Gold Barry Ten Posted May 30, 2012 RMweb Gold Share Posted May 30, 2012 Always found their mail order service to be prompt. Link to post Share on other sites More sharing options...
RMweb Premium Physicsman Posted May 30, 2012 RMweb Premium Share Posted May 30, 2012 Always found their mail order service to be prompt. Yes, I'd agree with that. Ordered a lot of scenic grass and embankment structures from them when they were in Wales. Service on the 'phone was always excellent. The guy that ran the company used to remember my previous order, even if it was months earlier! I didn't realise they'd moved to Scotland. No doubt the service will be just as good. Jeff Link to post Share on other sites More sharing options...
David Bigcheeseplant Posted May 30, 2012 Share Posted May 30, 2012 I think that that it was a change of ownership as well as moving to Scotland. David Link to post Share on other sites More sharing options...
Philip52LC Posted May 30, 2012 Share Posted May 30, 2012 I've ordered from them both when they were in Wales and now they are located in Scotland and have found them to be very good in both communication (when stockouts occured) and very efficient in despatching orders. Regards Philip Link to post Share on other sites More sharing options...
RMweb Premium Physicsman Posted May 30, 2012 RMweb Premium Share Posted May 30, 2012 I've ordered from them both when they were in Wales and now they are located in Scotland and have found them to be very good in both communication (when stockouts occured) and very efficient in despatching orders. Regards Philip I'm glad to hear that as they stock a good range of stuff that's hard to find elsewhere. I must have a check of their website as it's been a while since I used them. Jeff Link to post Share on other sites More sharing options...
GWR Man Posted June 1, 2012 Author Share Posted June 1, 2012 I'm glad to hear that as they stock a good range of stuff that's hard to find elsewhere. I must have a check of their website as it's been a while since I used them. Jeff The reason why I asked about them was because there change of address ,had used them in the distant past when they were in Wales and got good service,I now have now sent them 3 emails asking about payment of goods and vat and have not had acknowledgement or reply ,Ist email was sent over a week ago. GWR Man Link to post Share on other sites More sharing options...
GWR Man Posted June 4, 2012 Author Share Posted June 4, 2012 Just an update finally got an acknowledgement apparently the Office is closed till 11th June regards GWR Man Link to post Share on other sites More sharing options...
ThaneofFife Posted December 1, 2012 Share Posted December 1, 2012 (edited) I tried to phone them at the new address on Wednesday (shouldnt expect they are at a show, but whatever) and it just rang out eventually going to answerphone so I left all my details - I said I would also send them a detailed email. In that email I ordered some items on the assumption that my understanding of them was correct, which it was (they confirmed), yet the email I received back made no reference to taking payment or getting the order out. It was as if "here is your answer now go away-thanks" kind of reply. Surely if youre going to be brusque with people you take their money first then do all the Basil Fawlty impressions you like after payments cleared! Conrad Electronics UK are good alternative or there is a large modelling seller on ebay Germany. Edited December 1, 2012 by ThaneofFife Link to post Share on other sites More sharing options...
RMweb Gold Barry Ten Posted December 1, 2012 RMweb Gold Share Posted December 1, 2012 Surely if youre going to be brusque with people you take their money first then do all the Basil Fawlty impressions you like after payments cleared! It's no defense but I've come to the conclusion that many model railway retailers don't really "get" email; they have no idea how not to sound brusque even if that's not the intention. 1 Link to post Share on other sites More sharing options...
ThaneofFife Posted December 1, 2012 Share Posted December 1, 2012 You might be right Barry - I'll perhaps try them again next week and give them the benefit of the doubt. Link to post Share on other sites More sharing options...
steveb860 Posted December 1, 2012 Share Posted December 1, 2012 Just to re-itterate what David said in post #8. This was a change in ownership, so service may not be the same as before Link to post Share on other sites More sharing options...
saveric Posted July 10, 2013 Share Posted July 10, 2013 My dealings with this company have not gone smoothly. I ordered some goods that were not in stock, although there was no indication of this on their site. Phoned and emailed them to ensure that, given the delay, they would send the goods to an alternative address and....so they sent them to the first address despite assuring me they wouldn't. Maybe it was just a one off. Saveric Link to post Share on other sites More sharing options...
Doughnut Posted February 11, 2014 Share Posted February 11, 2014 Have ordered from them since the Scotland/ownership move and they are very slow. Ordered over a month ago some retaining walls and have received nothing. Emailed them to inquire where my order is...no reply. I have orderd things from model shops in the afternoon and received them the next morning. Over a month is just not acceptable! A courteous reply would be nice too. You cant behave like this as a retailer in the I.T. age. I shall cancel and source them elsewhere. Another candidate for the chop! Link to post Share on other sites More sharing options...
ThaneofFife Posted February 11, 2014 Share Posted February 11, 2014 Have ordered from them since the Scotland/ownership move and they are very slow. Ordered over a month ago some retaining walls and have received nothing. Emailed them to inquire where my order is...no reply. I have orderd things from model shops in the afternoon and received them the next morning. Over a month is just not acceptable! A courteous reply would be nice too.You cant behave like this as a retailer in the I.T. age. I shall cancel and source them elsewhere. Another candidate for the chop! Before courting any compassion here i would at least try and telephone them before expecting anybody here to "get your back"..... Link to post Share on other sites More sharing options...
Doughnut Posted February 11, 2014 Share Posted February 11, 2014 Before courting any compassion here i would at least try and telephone them before expecting anybody here to "get your back"..... Not sure of your meaning "get your back" ? Im quite happy to look after myself. Perhaps a phone call would be in order, but do you seriously think this is an acceptable service in the internet age? I had some trees off them, also, which took about as long, so its not the first time. Ive had bespoke power bogies from Australia in a less time. When they were in the Wales outlet I had no problems with them. Link to post Share on other sites More sharing options...
JZ Posted October 8, 2014 Share Posted October 8, 2014 (edited) Ordered from them on the 24th Sept and chased the order a week later. "Yes, it has been despatched. Oh, hang on. We didn't have enough, so we didn't send it. There will be some in at the end of next week, but we'll be away from the 8th to 15th Oct". Could you send me what you have got ? " Yes, we'll get that out today". Well, a week later and I'm still waiting. Not impressed. Under the Welsh ownership, the service was outstanding. They were quick enough to take payment. Edited October 8, 2014 by JZ Link to post Share on other sites More sharing options...
RMweb Premium Legend Posted October 8, 2014 RMweb Premium Share Posted October 8, 2014 Have they actually got a shop in Helensburgh? If they do , might take a wee trip out. Used to visit Helensburgh regularly when MAC was there. Link to post Share on other sites More sharing options...
JZ Posted October 8, 2014 Share Posted October 8, 2014 Have they actually got a shop in Helensburgh? If they do , might take a wee trip out. Used to visit Helensburgh regularly when MAC was there. Had a look on Streetview, it's a residential address. Link to post Share on other sites More sharing options...
david12345 Posted October 8, 2014 Share Posted October 8, 2014 Hi Legend. The address is a housing estate. I was going to pop in a year or so ago when last out that neck of the woods. Link to post Share on other sites More sharing options...
JZ Posted October 9, 2014 Share Posted October 9, 2014 Today I recieved the part order I was promised on the 1st. It was sent yesterday. Link to post Share on other sites More sharing options...
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