Stevelewis Posted June 3, 2012 Share Posted June 3, 2012 Harrons Websites are currently N/A due to maintainence. Should be available Monday AM 4th June Link to post Share on other sites More sharing options...
jonathan452 Posted June 5, 2012 Share Posted June 5, 2012 Still out - 08.15hrs Tuesday 05.06.12. Link to post Share on other sites More sharing options...
RMweb Premium Physicsman Posted June 5, 2012 RMweb Premium Share Posted June 5, 2012 Still out - 08.15hrs Tuesday 05.06.12. Yes, it makes you wonder how much money it's costing them. I had my VISA card out to order a Bachmann Jubilee yesterday. Their website was down, and I've changed my mind. Good for MY finances, though!! Jeff Link to post Share on other sites More sharing options...
Guest Max Stafford Posted June 5, 2012 Share Posted June 5, 2012 Damn Bank Holiday engineering overruns! ;-) Dave. Link to post Share on other sites More sharing options...
Coombe Barton Posted June 5, 2012 Share Posted June 5, 2012 But there is a phone number - Our telephone line 0151 733 3655 is next manned from Tuesday 5th June 0800 GMT Link to post Share on other sites More sharing options...
Guest Tom F Posted June 5, 2012 Share Posted June 5, 2012 Damn Bank Holiday engineering overruns! ;-) Dave. It's quite amusing, since Max Stafford mentioned in another thread that the V2s had shipped, I've wanted to check hattons......and can't. Thanks Dave! Link to post Share on other sites More sharing options...
Michael Delamar Posted June 5, 2012 Share Posted June 5, 2012 have to do it the old fashioned way to order a R186 signal box Link to post Share on other sites More sharing options...
Stevelewis Posted June 5, 2012 Author Share Posted June 5, 2012 It will probably be Weds 6th before it is up & running fully.. Link to post Share on other sites More sharing options...
RMweb Premium Physicsman Posted June 5, 2012 RMweb Premium Share Posted June 5, 2012 have to do it the old fashioned way to order a R186 signal box Especially if it's for Father's Day (or was it the father's birthday in the advert?). Lol. Jeff Link to post Share on other sites More sharing options...
RMweb Gold Ian Hargrave Posted June 5, 2012 RMweb Gold Share Posted June 5, 2012 Now available but slow--as it's been for a while. Link to post Share on other sites More sharing options...
Removed a/c Posted June 5, 2012 Share Posted June 5, 2012 Only get the first few lines of the ehattons site here. Link to post Share on other sites More sharing options...
RMweb Premium John M Upton Posted June 5, 2012 RMweb Premium Share Posted June 5, 2012 Errors occuring all over the place, was just looking up the Dapol MRA's and got all sorts of errors. It may be back up but it is still rather broken... Link to post Share on other sites More sharing options...
RMweb Gold Ian Hargrave Posted June 6, 2012 RMweb Gold Share Posted June 6, 2012 Back to 'normal' this morning--still ,however,like watching paint dry. Link to post Share on other sites More sharing options...
RMweb Gold RFS Posted June 6, 2012 RMweb Gold Share Posted June 6, 2012 Looks like they've got real problems as the new site is extremely poor. If you list OO products, for example, it doesn't list Hornby or Bachmann - just special entries only. Same applies if you list all products. And the search option is no better: for a start you are limited to the first 100 entries only. It also appears to be only searching on the first keyword: so try, for example, "Bachmann MK1 coach" and you get 100 results, most of which are wagons. How long I wonder before there's a button to "click for the old site". And if the search takes too long it times out saying "An error has occurred". Link to post Share on other sites More sharing options...
GWR Man Posted June 6, 2012 Share Posted June 6, 2012 7.00pm Sydney 6th June All I get is error messages or the site freezes .Dont try the Old site www.hattons.co.uk as the same thing happens on that one as well Link to post Share on other sites More sharing options...
Bartb Posted June 6, 2012 Share Posted June 6, 2012 I have tried their web site just now (2:30pm) still not working. John Link to post Share on other sites More sharing options...
schaffner Posted June 6, 2012 Share Posted June 6, 2012 19.49 still down Link to post Share on other sites More sharing options...
RMweb Premium Physicsman Posted June 6, 2012 RMweb Premium Share Posted June 6, 2012 I'd be interested to know, from someone well-informed, what the motive of the current site-maintenance is. The old site seemed to be working well. So was the aim to enlarge/improve the system or was there a fault not apparent to the customer? I often use Hattons as a reference site and, as I've said in a previous post, this must be costing them quite a bit of dosh. I like the company and hope they get the problems resolved soon. Jeff Link to post Share on other sites More sharing options...
Coombe Barton Posted June 6, 2012 Share Posted June 6, 2012 i imagine that at the moment many conversations at Hattons regarding their website would, if reported on RMWeb, that we would see mainly "##### ##### ########" or similar. Sympathy to them, but wonder what went wrong in the planning. Link to post Share on other sites More sharing options...
oreamnos Posted June 6, 2012 Share Posted June 6, 2012 It's Wednesay, 1:00pm California time, which I think is 9:00pm GMT. It's working one minute and then not the next. And when it does work, it is much slower than before. I even got the "error screen" at one point. Interestingly, when I tried it last night all the pictures of N gauge locos were different - instead of the first one in the sequence of pictures, it was always the second one in the sequence. Now I notice today it is back to the first picture in the sequence. I agree with Jeff. From my perspective the existing site worked fine and was highly intuitive to use. In fact, its friendly user interface was one the reasons I shopped with Hattons so often. I can only imagine that whatever had been planned did not go remotely as expected, as no normally rational business (and by all appearances Hattons is one) would shoot itself in the head like this. Hattons needs to get this problem fixed quickly, not just for the lost business today, but for the damage this problem is causing to its reputation as a very reliable and error free site. I don't think I would trust placing an order via its website right now. I wish it luck and good wishes in fixing the problems quickly. Matt Link to post Share on other sites More sharing options...
Removed a/c Posted June 6, 2012 Share Posted June 6, 2012 I have noticed that for the most they have made a change to how the photos appears (all facing the same direction)give or take a few. I have noticed now on some items there is a PDF file on the item as reviewed by one or more magazines, again this may have always been there but can't say I have noticed it. Still painfully slow and getting errors, something has to have really gone wrong, hope it is resolved soon ! Link to post Share on other sites More sharing options...
Butler Henderson Posted June 6, 2012 Share Posted June 6, 2012 Maybe its time for people to realise their are other suppliers and in my experience Hattons are one of the slowest to despatch anything or is it just my bad luck. Also I trust people do not order just one item as on many things suppliers who offer post free goods at a higher price are often cheaper than Hattons ie Gaugemaster have the new Hornby SR bogie van cheaper post free compared to Hattons price + £4 postage, Link to post Share on other sites More sharing options...
NickL2008 Posted June 6, 2012 Share Posted June 6, 2012 Just tryed myself and gets to the manufacturers and then after that the error appears, so close to seeing what I wanna see! NL Link to post Share on other sites More sharing options...
oreamnos Posted June 6, 2012 Share Posted June 6, 2012 Maybe its time for people to realise their are other suppliers and in my experience Hattons are one of the slowest to despatch anything or is it just my bad luck. Also I trust people do not order just one item as on many things suppliers who offer post free goods at a higher price are often cheaper than Hattons ie Gaugemaster have the new Hornby SR bogie van cheaper post free compared to Hattons price + £4 postage, In addition to Hattons I have used the Signal Box, Rails of Sheffield, Gaugemaster, and Kernow MRC at various times for one reason or another. Those have all been fine but for shipping overseas, none of those other four offers as reasonble p+p rates as Hattons, nor are they as quick. Regardless of where I shop, as an overseas customer "post free" is never an option! The bottom line is that over many years Hattons has earned my trust and my custom, which is why I am so pained to see them put that all at risk with this website fiasco. I am genuinely surprised how pear shaped it seems to have got. At 11:00pm GMT (3:00pm California time), it still isn't working properly. Matt Link to post Share on other sites More sharing options...
NickL2008 Posted June 6, 2012 Share Posted June 6, 2012 worked fine at third attempt earlier, got to the checkout and purchased my item ... NL Link to post Share on other sites More sharing options...
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