dibber25 Posted October 6, 2012 Author Share Posted October 6, 2012 Having just taken out a subscription I'm looking forward to seeing this. Blue Pullman aside! Jeff In this particular instance, the question is, how recent was 'just'? Subscription labels are printed some six weeks before the issue goes out, so if you took out your sub within six weeks of October 4, your subscription won't start till the next issue. CHRIS LEIGH Link to post Share on other sites More sharing options...
Wild Boar Fell Posted October 6, 2012 Share Posted October 6, 2012 Hello, I've just tried the number suggested but have been told they won't do anything until 5 working days after the 4th October (and suggested that was when it was sent out). It could of course be a problem with royal mail but didn't some subscribers receive theirs on Monday? Regards, Wild Boar Fell Link to post Share on other sites More sharing options...
caradoc Posted October 6, 2012 Share Posted October 6, 2012 Yet another who has not yet received their copy (yet). Given this situation, and the fact that some of my previous copies have arrived damaged (although almost certainly not Bauer Media or Model Rail's fault), I begin to question the benefit of having a subscription in the first place. Link to post Share on other sites More sharing options...
johnd Posted October 6, 2012 Share Posted October 6, 2012 I've noticed the number of separate subs non-deliveries mentioned on here. I apologise on behalf of Great Magazines for the disappointment caused. Whilst editorial can't DIRECTLY resolve these things, we will certainly be looking into this, to find out why there are so many problems this month. Unfortunately, we won't be able to start this particular ball rolling until Wednesday but please be assured it will be receiving attention. In the meantime please do get on to the subscriptions number - 0844 848 8872 - if you haven't already done so. They need to supply replacement magazines or extend your subscription by a month. They also need to be aware that there are unhappy customers, and I doubt that any of them read RMweb. CHRIS LEIGH Thanks Chris good to see somebody has taken note of the situation and it is recieving attention. The last thing you want is unhappy modellers. As i have said before this is not the first time that my subs issue has failed to appear. Link to post Share on other sites More sharing options...
RMweb Gold The Stationmaster Posted October 6, 2012 RMweb Gold Share Posted October 6, 2012 I've just tried the number suggested but have been told they won't do anything until 5 working days after the 4th October (and suggested that was when it was sent out). It could of course be a problem with royal mail but didn't some subscribers receive theirs on Monday? Regards, Wild Boar Fell Mine arrived on the Monday (although our local deliveries do seem a bit more erratic since our sorting office was relocated 40 miles away - sometimes good, occasionally not so good, and mail does occasionally go missing). Link to post Share on other sites More sharing options...
RMweb Premium Physicsman Posted October 6, 2012 RMweb Premium Share Posted October 6, 2012 In this particular instance, the question is, how recent was 'just'? Subscription labels are printed some six weeks before the issue goes out, so if you took out your sub within six weeks of October 4, your subscription won't start till the next issue. CHRIS LEIGH Hi Chris. When I placed the subscription I was told that the first issue I'd receive would be the November one. This was confirmed in a letter from Bauer, confirming the start issue would be Nov 2012 "which should be delivered on or before the sale date 04/10/2012"... I've been and bought a copy from the supermarket. It's no big deal - I will ring the subs number on Monday. Jeff Link to post Share on other sites More sharing options...
dibber25 Posted October 6, 2012 Author Share Posted October 6, 2012 Hi Chris. When I placed the subscription I was told that the first issue I'd receive would be the November one. This was confirmed in a letter from Bauer, confirming the start issue would be Nov 2012 "which should be delivered on or before the sale date 04/10/2012"... I've been and bought a copy from the supermarket. It's no big deal - I will ring the subs number on Monday. Jeff Good. They are supposed to tell you which issue your sub will start with, and they did that correctly. If you ring subs, they should add an issue to the end of your subscription. Though we're all out of the office till Wednesday, I have informed Ben and we'll get onto it as soon as we get back. CHRIS LEIGH Link to post Share on other sites More sharing options...
RMweb Premium Physicsman Posted October 6, 2012 RMweb Premium Share Posted October 6, 2012 Good. They are supposed to tell you which issue your sub will start with, and they did that correctly. If you ring subs, they should add an issue to the end of your subscription. Though we're all out of the office till Wednesday, I have informed Ben and we'll get onto it as soon as we get back. CHRIS LEIGH Thanks Chris. I hate having any kind of moan, especially with MR, which I've bought since issue 3. I only wish I'd got number 1!! It must be very frustrating to work hard at a product and then be let down by the occasional "glitch"! Cheers, Jeff Link to post Share on other sites More sharing options...
point blank Posted October 7, 2012 Share Posted October 7, 2012 Another missing copy here, I only realised it hadn't arrived when I spotted it on sale in Tesco. Link to post Share on other sites More sharing options...
PaulG Posted October 7, 2012 Share Posted October 7, 2012 On the plus side I did like the K1 article. Bernard Has anyone any comments regarding the K1 article? I always thought it was a pity Hornby went for a B1 (when the Bachmann model was OK) rather than a K1. Paul Link to post Share on other sites More sharing options...
dibber25 Posted October 8, 2012 Author Share Posted October 8, 2012 We'd like to check to see if there's a pattern to the subs problem. Please could the subscribers who haven't received their copy post just the TOWN of their address, or PM me with the information. CHRIS LEIGH Link to post Share on other sites More sharing options...
jwealleans Posted October 8, 2012 Share Posted October 8, 2012 Guisborough Link to post Share on other sites More sharing options...
chrisf Posted October 8, 2012 Share Posted October 8, 2012 Has anyone any comments regarding the K1 article? Yes. It is the type of article and approach to model building of which we should see a lot more. A particularly skilful and ingenious piece of surgery is described in such terms as to encourage others to attempt it. Link to post Share on other sites More sharing options...
caradoc Posted October 8, 2012 Share Posted October 8, 2012 We'd like to check to see if there's a pattern to the subs problem. Please could the subscribers who haven't received their copy post just the TOWN of their address, or PM me with the information. CHRIS LEIGH Neilston, near Glasgow. Link to post Share on other sites More sharing options...
Steve Taylor Posted October 8, 2012 Share Posted October 8, 2012 as an occasional reader, I'd like to say well done on an excellent issue, in particular the K1 article: It's presence was the decider for me in purchasing. While I appreciate that a large number of readers like, expect and enjoy new kit reviews of RTR items, they don't especially float my boat since I'd have to dismantle and re-mangle much of them to P4 and ease and cost of conversion is not something normally covered in reviews, so an article like that about the K1 was a very welcome inspiration. Cheers for including this sort of material and please carry on with this sort of editorial balance. PS. the pullman does look rather spanking, but nooooooooo thats a helluva huge wadge of extra cash to ultrascale Link to post Share on other sites More sharing options...
johnd Posted October 8, 2012 Share Posted October 8, 2012 We'd like to check to see if there's a pattern to the subs problem. Please could the subscribers who haven't received their copy post just the TOWN of their address, or PM me with the information. CHRIS LEIGH Manchester Link to post Share on other sites More sharing options...
DavidCPorter Posted October 8, 2012 Share Posted October 8, 2012 Coleraine, Northern Ireland Link to post Share on other sites More sharing options...
RMweb Gold JohnR Posted October 8, 2012 RMweb Gold Share Posted October 8, 2012 MONTROSE, Scotland [subs people have asked me to wait 5 working days...] Link to post Share on other sites More sharing options...
Free At Last Posted October 8, 2012 Share Posted October 8, 2012 [subs people have asked me to wait 5 working days...] Same here. Liverpool. Link to post Share on other sites More sharing options...
number9 Posted October 8, 2012 Share Posted October 8, 2012 Rotherham I was also asked to wait 5 days, once they had asked me for all sorts of information, including my date of birth! Address, yes, telephone number, hmmm, maybe, but not date of birth... Link to post Share on other sites More sharing options...
packetlos Posted October 8, 2012 Share Posted October 8, 2012 Gateshead Link to post Share on other sites More sharing options...
Guest 40-something Posted October 8, 2012 Share Posted October 8, 2012 East Kilbride, Glasgow. Same comment from subs dept Link to post Share on other sites More sharing options...
RMweb Premium Physicsman Posted October 9, 2012 RMweb Premium Share Posted October 9, 2012 Chris, from what can be seen here, your pattern appears to be non-delivery to subscribers north of Sheffield - which probably doesn't narrow things down much! I haven't contacted the subs department yet, if they are operating a 5 working days policy. I guess that means the end of this week? Jeff Link to post Share on other sites More sharing options...
RMweb Premium Brit70053 Posted October 9, 2012 RMweb Premium Share Posted October 9, 2012 Chris, from what can be seen here, your pattern appears to be non-delivery to subscribers north of Sheffield - which probably doesn't narrow things down much! I haven't contacted the subs department yet, if they are operating a 5 working days policy. I guess that means the end of this week? Jeff I'm about 3 miles South west of Durham City and as posted previously, haven't received my copy. A friend about 3 miles North of the City received his on Tuesday last week, so no real consistency in our local area. Does anyone know the definition of 'Working Day' the Subs Dept use? It can vary between organisations and 5 working days could mean up to 8 actual days in my experience. Regards, John Link to post Share on other sites More sharing options...
RMweb Premium boxbrownie Posted October 9, 2012 RMweb Premium Share Posted October 9, 2012 I expect this will get lost in the deluge of subs problems but I just picked up my copy (from my local newsagent - support local business! ) but has there been a reduction in the weight of paper used to accomodate the greater number of pages, because the pages in this issue seem to be very lightweight. Feels like a real reduction in paper quality this month, but the editorial content as always is excellent. Link to post Share on other sites More sharing options...
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