PGC Posted January 27, 2015 Share Posted January 27, 2015 If payments are taken online by an intermediary such as PayPal or in Coopercarft's case WorldPay, the customer is in effect asking for their money to be transferred to the seller's account. There is no effective way for the seller to defer the payments until the goods are ready to be sent out. Ultrascale manage it. Link to post Share on other sites More sharing options...
Brassey Posted January 27, 2015 Share Posted January 27, 2015 Ultrascale manage it. IIRC Ultrascale take an immediate deposit and hold the credit card details to take the payment when the goods are ready. This causes a different problem if, in the meantime, the credit card has expired which is quite likely given the 6 months leadtime. This is a different system whereby the retailer applies for the payment rather than using a system that takes the payment online. Peter Link to post Share on other sites More sharing options...
Coombe Barton Posted January 27, 2015 Share Posted January 27, 2015 IIRC Ultrascale take an immediate deposit and hold the credit card details to take the payment when the goods are ready. This causes a different problem if, in the meantime, the credit card has expired which is quite likely given the 6 months leadtime. This is a different system whereby the retailer applies for the payment rather than using a system that takes the payment online. Peter Ultrascale manage that as well - effectively. Link to post Share on other sites More sharing options...
Horsetan Posted January 27, 2015 Share Posted January 27, 2015 IIRC Ultrascale take an immediate deposit and hold the credit card details to take the payment when the goods are ready. This causes a different problem if, in the meantime, the credit card has expired which is quite likely given the 6 months leadtime. This is a different system whereby the retailer applies for the payment rather than using a system that takes the payment online. Peter Ultrascale manage that as well - effectively. Yes, if the original card details fail, you are still allowed to go back into the order system and correct it. Link to post Share on other sites More sharing options...
billbedford Posted January 27, 2015 Share Posted January 27, 2015 Ultrascale manage that as well - effectively. Ultrascale's IT is done, if not in-house, then close to home. Link to post Share on other sites More sharing options...
pete_mcfarlane Posted January 27, 2015 Share Posted January 27, 2015 It probably depends on whether you regard IT systems as a tool that can be configured to meet the requirements of your business, or strange magic that cannot be fathomed. Link to post Share on other sites More sharing options...
Derekstuart Posted January 27, 2015 Share Posted January 27, 2015 It is increasingly common for retailers to retain your card number and details as described above. It is a clear term of my merchant processing system that I will not retain card details (other than the last 4 digits and exiiry date) after the transaction has been processed, for security reasons. If I should permit- negligently or deliberately- the card details to be known to third parties then as a company I become directly liable for any and all losees. If I were to give my card number to a retailer with a view to them retaining it for six months then I would want to know a) who has access to it and b) whether it is securely locked away in a safe. DISCLAIMER NB the above isn't a criticism of any retailer mentioned above as I have not used them. Just a report on how MY card system is governed which may or may not have any relevance to other companies. My viewpoint is my own and if it is of use, read and consider. If it is not then I apologise for taking up about 20 seconds of your time. I don't want to get into a debate about whether this is the right or wrong way. It is what it is for me, and maybe others(I apologise for the long disclaimer but some people seem to assume that if you make an observation that means you automatically disagree with theirs, which is not the case) Link to post Share on other sites More sharing options...
PGC Posted January 27, 2015 Share Posted January 27, 2015 Ultrascale's IT is done, if not in-house, then close to home. So what's the relevance of that comment? Link to post Share on other sites More sharing options...
PGC Posted January 27, 2015 Share Posted January 27, 2015 It is increasingly common for retailers to retain your card number and details as described above. It is a clear term of my merchant processing system that I will not retain card details (other than the last 4 digits and exiiry date) after the transaction has been processed, for security reasons. If I should permit- negligently or deliberately- the card details to be known to third parties then as a company I become directly liable for any and all losees. If I were to give my card number to a retailer with a view to them retaining it for six months then I would want to know a) who has access to it and B) whether it is securely locked away in a safe. DISCLAIMER NB the above isn't a criticism of any retailer mentioned above as I have not used them. Just a report on how MY card system is governed which may or may not have any relevance to other companies. My viewpoint is my own and if it is of use, read and consider. If it is not then I apologise for taking up about 20 seconds of your time. I don't want to get into a debate about whether this is the right or wrong way. It is what it is for me, and maybe others (I apologise for the long disclaimer but some people seem to assume that if you make an observation that means you automatically disagree with theirs, which is not the case) I don't mind my card details being retained by a retailer, provided it is only the retailer that has access to them for repeat business. At the moment I've not had a fraudulent transaction because of retained card details, but the moment I do, I will be stopping companies retaining them! Phil Link to post Share on other sites More sharing options...
Derekstuart Posted January 27, 2015 Share Posted January 27, 2015 The problem is that the first time it happens is usually too late. I don't mean a retailer posing a risk, but imagine they are broken into- your card details would get a good price on the internet. Leaving your number around is no different to leaving your card about as far as your bank is concerned. As a point of note, I have 2 normal bank accounts (personal not business ones). One that has any money that I do not immediately need, and a second one that I have solely for making card payments, and normally only has enough in just to cover any purchases I make over the internet or from suppliers I do not know well enough to trust- that way if anyone does get my number, they can't do much harm with it. Link to post Share on other sites More sharing options...
billbedford Posted January 27, 2015 Share Posted January 27, 2015 It probably depends on whether you regard IT systems as a tool that can be configured to meet the requirements of your business, or strange magic that cannot be fathomed. It's more likely that you need an IT expert that is willing and able to get to know your business well enough to go off and design a bespoke system that is affordable. Link to post Share on other sites More sharing options...
Coombe Barton Posted January 27, 2015 Share Posted January 27, 2015 I think we're getting rather off topic here. What we want is for the owner of the business to respond. Unfortunately, despite being notified at the weekend of the comments and Andy Y trying, he has not yet come back. I wonder of there's any response to refunds being given? Link to post Share on other sites More sharing options...
Andy Y Posted January 27, 2015 Share Posted January 27, 2015 Yes; please keep on track as John says. I haven't had any contact I'm afraid. Link to post Share on other sites More sharing options...
RMweb Premium jjb1970 Posted January 27, 2015 RMweb Premium Share Posted January 27, 2015 Even if we take the charitable line that this is a business owned by a well intentioned proprietor who badly needs help and an injection of professionalism in running a business my feeling is that it I'd avoid ordering anything and only do business at shows where you see what you are buying and walk away with the goods. There are enough good businesses to support who will deliver their products or even if you wait a long time they take payment when goods are shipped. Link to post Share on other sites More sharing options...
RMweb Gold Joseph_Pestell Posted January 28, 2015 RMweb Gold Share Posted January 28, 2015 I don't mind my card details being retained by a retailer, provided it is only the retailer that has access to them for repeat business. At the moment I've not had a fraudulent transaction because of retained card details, but the moment I do, I will be stopping companies retaining them! Phil Bit late then! Link to post Share on other sites More sharing options...
RMweb Gold Brinkly Posted January 28, 2015 RMweb Gold Share Posted January 28, 2015 I haven't had any contact I'm afraid. Well thank you Andy for trying, we all do appreciate your efforts. I cannot understand why he hasn't responded, bar knowing that he is in the wrong. Such as shame, because as has been said earlier his reputation is being eroded by this. Kind regards, Nick. Link to post Share on other sites More sharing options...
olivegreen Posted January 28, 2015 Share Posted January 28, 2015 As Brinkly says "Such as shame, because as has been said earlier his reputation is being eroded by this." I have often bought brands he sells from other retailers but though I have no quarrel with the man everyone is writing about here, I shall certainly never buy direct from him - and I suspect that goes for a number of our fellow members. (Edit - spelling only) Link to post Share on other sites More sharing options...
Spitfire2865 Posted January 28, 2015 Share Posted January 28, 2015 At this point, it doesnt matter as much if we buy from him or not, stock is low in most places. Without him getting his business together, those products are as good as gone. Link to post Share on other sites More sharing options...
sigtech Posted January 28, 2015 Share Posted January 28, 2015 I have just sent him an email on his website, requesting that my order be cancelled and a full and immediate refund is given.... - but don't hold your breath waiting for a reply!! Will try to contact him by phone (again) tomorrow, in the meantime I have managed to get one of the items i wanted from Gaugemaster.com Regrds SIGTECH (Steve). Link to post Share on other sites More sharing options...
Derekstuart Posted January 29, 2015 Share Posted January 29, 2015 Steve Can I suggest sending a recorded delivery letter to his home/ business address if you don't get a suitable response. That way you can build up a full picture of what has happened if you need to ask your bank for a chargeback. Link to post Share on other sites More sharing options...
RMweb Gold chris p bacon Posted January 29, 2015 RMweb Gold Share Posted January 29, 2015 This thread is more productive than Coopercraft........ Link to post Share on other sites More sharing options...
modelpara Posted January 29, 2015 Share Posted January 29, 2015 I have just sent him an email on his website, requesting that my order be cancelled and a full and immediate refund is given.... - but don't hold your breath waiting for a reply!! Will try to contact him by phone (again) tomorrow, in the meantime I have managed to get one of the items i wanted from Gaugemaster.com Regrds SIGTECH (Steve). Apparantly he never reads his emails, lord knows I am still waiting for a reply to one I sent many months ago (August I think) and was told at the time dont bother waiting for a reply, ring him which is something I cannot do. Link to post Share on other sites More sharing options...
Derekstuart Posted January 29, 2015 Share Posted January 29, 2015 RECORDED DELIVERY. It's the best way. If you need to instigate a chargeback or even a small claims court, you will be required to do so. If you ever do need a SCC, don't forget your pre-action protocol! Link to post Share on other sites More sharing options...
RMweb Gold Ryde-on-time Posted January 29, 2015 RMweb Gold Share Posted January 29, 2015 RECORDED DELIVERY. It's the best way. If you need to instigate a chargeback or even a small claims court, you will be required to do so. If you ever do need a SCC, don't forget your pre-action protocol! You can just send by first class post but obtain proof of posting. Courts send out documents posted 1st class and they are deemed served after 2 days The problem with recorded is that a all too often a signature is not obtained, anything which fits through the letter box at home is pushed through without getting a signature. Easier for me than having to go to sorting office but when I have looked online they have not shown as delivered. Special delivery is more accurately logged but more expensive Link to post Share on other sites More sharing options...
Horsetan Posted January 29, 2015 Share Posted January 29, 2015 Sometimes, recorded deliveries are rejected when they reach their destination..... Link to post Share on other sites More sharing options...
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