cctransuk Posted February 26, 2018 Share Posted February 26, 2018 I will do myself and others a favour and won’t be posting on this forum in the future ..... and breathe !!!!! Regards, John Isherwood. Link to post Share on other sites More sharing options...
The Dorset Wanderer Posted February 27, 2018 Share Posted February 27, 2018 A bad attitude usually stems from the fact of not receiving the answer wanted! 1 Link to post Share on other sites More sharing options...
RMweb Gold 4630 Posted February 27, 2018 RMweb Gold Share Posted February 27, 2018 A bad attitude is a state of mind. Link to post Share on other sites More sharing options...
RMweb Gold Stubby47 Posted February 27, 2018 RMweb Gold Share Posted February 27, 2018 (edited) I think there is a perception issue. WD has his own ecommerce websites, though he's not said for what except it's not this industry. As such, he might expect the same level of service he provides to be available from those companies he purchases from. Except this is a toy train, hobby industry. With few exceptions, there is no urgency in requiring any one item, let alone £600 worth. His attitude towards Hattons & Kernow is one of frustration towards, as he sees it, a poor service. But he has showed little understanding as to why that may be, just that it's wrong. Bleating about it on the forum will never win friends, due to the support for these, and many other suppliers, for whom most of us give a little slack. It's a shame he's left the forum, maybe he might have learnt a little more tolerance. Edited February 27, 2018 by Stubby47 2 Link to post Share on other sites More sharing options...
RMweb Premium Chamby Posted February 27, 2018 RMweb Premium Share Posted February 27, 2018 To be fair to WD, many of us found the prolonged Hattons website and stock control woes of last autumn hugely frustrating, he was in good company there, though perhaps a little more vocal than most. It is interesting though that Hattons went on to win both the suppliers and website awards in the recently published awards... so they must be doing something right for a lot of people! The Kernow issue is different I feel. WD’s protestations are not shared by many others. However I can well understand how a much smaller but still busy concern might find their ‘in-tray’ overwhelmed at times, particularly when growing the business as Kernow seems to be. Context is everything. Link to post Share on other sites More sharing options...
amdaley Posted February 27, 2018 Share Posted February 27, 2018 I think there is a perception issue. WD has his own ecommerce websites, though he's not said for what except it's not this industry. As such, he might expect the same level of service he provides to be available from those companies he purchases from. Except this is a toy train, hobby industry. With few exceptions, there is no urgency in requiring any one item, let alone £600 worth. His attitude towards Hattons & Kernow is one of frustration towards, as he sees it, a poor service. But he has showed little understanding as to why that may be, just that it's wrong. Bleating about it on the forum will never win friends, due to the support for these, and many other suppliers, for whom most of us give a little slack. It's a shame he's left the forum, maybe he might have learnt a little more tolerance. Tolerance on this forum Link to post Share on other sites More sharing options...
Andy Y Posted February 27, 2018 Share Posted February 27, 2018 Tolerance on this forum You've done your fair share of needling over the years so I'd leave it there. Link to post Share on other sites More sharing options...
amdaley Posted February 27, 2018 Share Posted February 27, 2018 You've done your fair share of needling over the years so I'd leave it there. Thanks for proving my point Link to post Share on other sites More sharing options...
truffy Posted February 27, 2018 Share Posted February 27, 2018 I will do myself and others a favour and won’t be posting on this forum in the future Please fix your signature first, that errant apostrophe's following me around the room! Link to post Share on other sites More sharing options...
truffy Posted February 27, 2018 Share Posted February 27, 2018 I do not intend to weigh into an argument nor rise to bait. I received a PM from Western Dave identifying the team member in question. This is someone who I know as a friend and who, within the business, has never to my knowledge offered less than the best service. I speak as I find. Other opinions may be available. And, speaking of signatures: All images posted remain my Copyright © (full name provided upon request) and may not be saved, downloaded, copied or otherwise re-used in any way without my written consent, permitted fair dealing excepted. Does viewing your posts count as "permitted fair dealing" (whatever that is)? Because by simply viewing your posts we automatically download your images (unless using a text-only browser, it's how browsers work). Would you be able to provide a form for us to sign so that we can view your posts without threat of legal action? Ta in advance. Yours, A. Lawyer-Buttkicker Link to post Share on other sites More sharing options...
RMweb Gold NHY 581 Posted February 27, 2018 RMweb Gold Share Posted February 27, 2018 And, speaking of signatures: Does viewing your posts count as "permitted fair dealing" (whatever that is)? Because by simply viewing your posts we automatically download your images (unless using a text-only browser, it's how browsers work). Would you be able to provide a form for us to sign so that we can view your posts without threat of legal action? Ta in advance. Yours, A. Lawyer-Buttkicker What has this got to do with Kernow models? Rob Link to post Share on other sites More sharing options...
truffy Posted February 27, 2018 Share Posted February 27, 2018 Nothing, of course, just mentioned in context with the previous. It would be pretty much OT in any thread, but pertains to many threads. It bothers me when people add legalese (which I suspect they don't understand the full ramifications of) into posts/signatures. In this case, the whole issue of photos/art being 'stolen' dates back years. Simply put, if you don't want it stolen, don't post it to the web. But don't use ignorance to put legalese binders on people who are simply viewing the web page. Link to post Share on other sites More sharing options...
Andy Y Posted February 27, 2018 Share Posted February 27, 2018 I don't have a problem with a member confirming their rights and copyright of any material. Link to post Share on other sites More sharing options...
truffy Posted February 27, 2018 Share Posted February 27, 2018 I don't have a problem with a member confirming their rights and copyright of any material. Neither do I! Except this: may not be...downloaded...permitted fair dealing excepted As you well know, in order to view an image it has to be downloaded to the browser. So, by simply viewing, we are downloading, thereby contravening the T&C. Unless, of course, "permitted fair dealing" covers this eventuality. In which case, (a) fair do's, and (b) why not be transparent about it? Link to post Share on other sites More sharing options...
RMweb Gold Ian Hargrave Posted February 27, 2018 RMweb Gold Share Posted February 27, 2018 This argument has no place on a topic which relates to Kernow Model Centre,its products and its services.If you wish to continue to pursue it please take it elsewhere rather than using it as a vehicle for an alternative agenda. Link to post Share on other sites More sharing options...
Richard Lee Posted February 28, 2018 Share Posted February 28, 2018 My experience as a long-distance customer of Kernow is that their service is usually blinding fast, and occasionally, just reasonably fast. I can't comment on problems with orders because so far, I haven't had any with them. I understand that they have had a busy time recently though. Link to post Share on other sites More sharing options...
RMweb Gold NHY 581 Posted February 28, 2018 RMweb Gold Share Posted February 28, 2018 Neither do I! Except this: As you well know, in order to view an image it has to be downloaded to the browser. So, by simply viewing, we are downloading, thereby contravening the T&C. Unless, of course, "permitted fair dealing" covers this eventuality. In which case, (a) fair do's, and (b) why not be transparent about it? Once again this has nothing to do with Kernow models. Please start your own thread to discuss such drivel. Rob. 1 Link to post Share on other sites More sharing options...
71000 Posted March 1, 2018 Share Posted March 1, 2018 (edited) Kernow on their toes as usual ! Ordered a good quantity of kits and bits last Monday evening (19th Feb), and the Spanish Post lady was hammering on my door the following Monday morning, in deepest darkest Catalonia. Above: Already nearing completion a Ratio (Cat No 528) GWR water tower. This is for my exhibition layout "Basingstoke 1958-67" (87ft x 24ft) to go in the ex GWR "North Yard". Layout construction and stock can be seen in the category "Modelling real locations" here on RMweb. Thanks again for the excellent service. 71000 Edited March 1, 2018 by 71000 4 Link to post Share on other sites More sharing options...
LU_fan Posted May 29, 2018 Share Posted May 29, 2018 Ordered a Network SouthEast 4-TC set and matching decoder last Friday, and it arrived today. Very helpful staff, pretty good price. Absolutely recommended. 1 Link to post Share on other sites More sharing options...
RMweb Premium Gwiwer Posted May 29, 2018 RMweb Premium Share Posted May 29, 2018 Ordered a Network SouthEast 4-TC set and matching decoder Decoders come in red, white and blue stripes now? Link to post Share on other sites More sharing options...
LU_fan Posted May 29, 2018 Share Posted May 29, 2018 Yes, indeed, and the circuits even resemble the logo. 1 Link to post Share on other sites More sharing options...
johnlambert Posted June 2, 2018 Share Posted June 2, 2018 I ordered from Kernow for the first time yesterday. Called at lunchtime, got emails confiming postage that afternoon and the items arrived this morning. Can't really ask for more. The chap who took my call (Kevin, according to my receipt) was friendly and helpful. I'll definitly consider Kernow for my future purchases. 1 Link to post Share on other sites More sharing options...
rob D2 Posted June 3, 2018 Share Posted June 3, 2018 Kernow are still in my top three. Not always the cheapest but great customer care and back up when it goes sideways 1 Link to post Share on other sites More sharing options...
RMweb Premium St Enodoc Posted August 4, 2018 RMweb Premium Share Posted August 4, 2018 A black Peckett has arrived. 8 days from Cornwall to NSW. Not bad! 2 Link to post Share on other sites More sharing options...
Bomag Posted September 20, 2018 Share Posted September 20, 2018 (edited) Kernow just let me know they have some Revolution IZAs is stock. It must be important (or desperate) as they sent the e-mail three times at 10:56, 10:59 and 11:01 Edited September 20, 2018 by Bomag Link to post Share on other sites More sharing options...
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