RMweb Gold Budgie Posted September 20, 2018 RMweb Gold Share Posted September 20, 2018 Kernow just let me know they have some Revolution IZAs is stock. It must be important (or desperate) as they sent the e-mail three times at 10:56, 10:59 and 11:01 Ha ha! I only got it once, sent at 11:01. Link to post Share on other sites More sharing options...
Johnfromoz Posted October 6, 2018 Share Posted October 6, 2018 Big thumbs up for Kernow. Item ordered and sent in August failed to appear. Brief communication with Greg rsulted in a replacement item sent out, received today. Great service as usual. Link to post Share on other sites More sharing options...
37pits Posted October 10, 2018 Author Share Posted October 10, 2018 Ordered couple of items on Sunday over the internet. Delivered Tuesday - usual excellent service Link to post Share on other sites More sharing options...
Hroth Posted December 11, 2018 Share Posted December 11, 2018 Ordered their bargain DJ Models weathered Class 71 (all gone now...) yesterday lunchtime, it arrived this lunchtime. Well done Kernow!!! Link to post Share on other sites More sharing options...
'CHARD Posted December 11, 2018 Share Posted December 11, 2018 Kernow just let me know they have some Revolution IZAs is stock. It must be important (or desperate) as they sent the e-mail three times at 10:56, 10:59 and 11:01 It was to encourage you to buy multiples of three! 1 Link to post Share on other sites More sharing options...
Lissadell Posted February 6, 2019 Share Posted February 6, 2019 Big thumbs up from me today for the folk at Kernow, especially Greg! I had ordered something on Monday that should have been delivered yesterday (Tues) When it didn’t arrive I phoned, then later emailed, the shop. Evidently the parcel had been collected by the carriers but not forwarded to the hub. During the afternoon Greg made approaches to the carrier firm to press the issue and emailed me updates right up to the point of him going home at 17.45. Then, this morning, he was on the case shortly after 08.30 and before 09.00 he was able to confirm to me when the delivery would take place this afternoon. That’s real customer care in my book - very well done Kernow and much appreciated. 11 Link to post Share on other sites More sharing options...
Moderators AY Mod Posted March 2, 2019 Moderators Share Posted March 2, 2019 Email newsletter received yesterday 14.16 Bargain spotted and order placed at 15.50 Packing and despatch notification at 15.59 Parcel delivered (via basic RM option) at 10.01 this morning. Can't moan about that for efficiency! 5 9 Link to post Share on other sites More sharing options...
Stevelewis Posted March 2, 2019 Share Posted March 2, 2019 5 hours ago, AY Mod said: Email newsletter received yesterday 14.16 Bargain spotted and order placed at 15.50 Packing and despatch notification at 15.59 Parcel delivered (via basic RM option) at 10.01 this morning. Can't moan about that for efficiency! Fairly typical (ie EXCELLENT) service from Kernow I have used them for many years , never had a single problem and orders delivered next day 3 2 Link to post Share on other sites More sharing options...
RMweb Gold Markwj Posted March 3, 2019 RMweb Gold Share Posted March 3, 2019 On 02/03/2019 at 10:06, AY Mod said: Email newsletter received yesterday 14.16 Bargain spotted and order placed at 15.50 Packing and despatch notification at 15.59 Parcel delivered (via basic RM option) at 10.01 this morning. Can't moan about that for efficiency! You forgot 10.02 sneaking the parcel in past the wife being caught and protesting you need it for a BRM article. 10.08 buyers remorse do I really need it as it doesn't really fit my modelling era maybe I will put on eBay in 6 months! 4 Link to post Share on other sites More sharing options...
Moderators AY Mod Posted March 3, 2019 Moderators Share Posted March 3, 2019 12 minutes ago, Markwj said: You forgot 10.02 sneaking the parcel in past the wife being caught and protesting you need it for a BRM article. 10.08 buyers remorse do I really need it as it doesn't really fit my modelling era maybe I will put on eBay in 6 months! It works the other way here... "Is that more work?" "Nope, these are toys for me." "Oh, that's alright then." She says I should spend more time modelling; should I be worried? 3 2 1 3 Link to post Share on other sites More sharing options...
Widnes Model Centre Posted March 3, 2019 Share Posted March 3, 2019 (edited) On 02/03/2019 at 10:06, AY Mod said: Email newsletter received yesterday 14.16 Bargain spotted and order placed at 15.50 Packing and despatch notification at 15.59 Parcel delivered (via basic RM option) at 10.01 this morning. Can't moan about that for efficiency! I am looking at this from a different perspective. Kernow seem to have taken a total of 9 minutes from receiving your order to actually having it picked, packed, ready for collection and emailed you. Commendable indeed. But it took you 94 minutes to make up your mind! Edited March 3, 2019 by Widnes Model Centre 2 9 Link to post Share on other sites More sharing options...
RMweb Gold gwrrob Posted March 3, 2019 RMweb Gold Share Posted March 3, 2019 31 minutes ago, Widnes Model Centre said: But it took you 94 minutes to make up your mind! No , he had to do a Google search first to make sure it was a bargain. 1 2 Link to post Share on other sites More sharing options...
woodenhead Posted March 3, 2019 Share Posted March 3, 2019 23 minutes ago, gwrrob said: No , he had to do a Google search first to make sure it was a bargain. Maybe he was looking at the classified ads in BRM first to check prices, Google would have only taken 20 minutes. 2 Link to post Share on other sites More sharing options...
RMweb Premium Gwiwer Posted March 3, 2019 RMweb Premium Share Posted March 3, 2019 Some of us are happy to make a 650-mile round trip to visit in person This weekend's trip was not one of those however as I only had a very brief overnight stop in Penzance. The next visit to Trelowarren Street is scheduled for early May. 3 1 Link to post Share on other sites More sharing options...
saxokid Posted March 12, 2019 Share Posted March 12, 2019 Had another top service from these chaps many thanks neil. 2 Link to post Share on other sites More sharing options...
RMweb Premium JR_P Posted March 14, 2019 RMweb Premium Share Posted March 14, 2019 Heard these guys are opening a shop in Guildford - this is great news!!! For some reason, there is a woeful lack of physical model shops in SW London (none in fact) and Surrey.... I have to travel 45min to my ‘nearest’ model shop in Addlestone, but Guildford is much easier and quicker to get to :-) Great decision guys :-) !!! 1 Link to post Share on other sites More sharing options...
robertcwp Posted March 15, 2019 Share Posted March 15, 2019 There is a thread on their new Guildford shop. In south west London, is Janes Trains in Tooting still going? 1 Link to post Share on other sites More sharing options...
LU_fan Posted March 15, 2019 Share Posted March 15, 2019 50 minutes ago, robertcwp said: There is a thread on their new Guildford shop. In south west London, is Janes Trains in Tooting still going? They were back in October. 1 Link to post Share on other sites More sharing options...
RMweb Premium Chris116 Posted March 15, 2019 RMweb Premium Share Posted March 15, 2019 1 hour ago, robertcwp said: There is a thread on their new Guildford shop. In south west London, is Janes Trains in Tooting still going? Yes, a very friendly store that I always enjoy visiting. 1 Link to post Share on other sites More sharing options...
yelrow Posted March 15, 2019 Share Posted March 15, 2019 I buy from Janes trains, who have excellent bargains, ans very helpful staff. 1 2 Link to post Share on other sites More sharing options...
Bernard Lamb Posted April 20, 2019 Share Posted April 20, 2019 Excellent service from Kernow. I received a model locomotive with a fault. I emailed them and got a positive reply as to what action to take 9 minutes later. Goods returned and replaced with a tested model. All completed in 4 days. Bernard 1 Link to post Share on other sites More sharing options...
RMweb Gold 2mmMark Posted May 2, 2019 RMweb Gold Share Posted May 2, 2019 Looking forward to a branch opening in Tenterden. Kernow Stephens. 1 1 1 Link to post Share on other sites More sharing options...
richard brown Posted May 4, 2019 Share Posted May 4, 2019 hi all here is my video of the new shop Richard Trains in the attic 2 1 Link to post Share on other sites More sharing options...
bart2day Posted May 4, 2019 Share Posted May 4, 2019 Has anybody got any information about the network rail mk3s as shown off by Simon Koehler in the video above? Ive never seen them advertised. Link to post Share on other sites More sharing options...
cromptonnut Posted May 5, 2019 Share Posted May 5, 2019 Well I decided to take the detour today and spent some money. There wasn't anything in the 'specials' that particularly tickled my wallet but I did buy some other things, so it was worth it. On the plus side, a very well stocked shop with loads of stock of all types in all the common gauges plus plenty of scenics, track and other useful stuff despite obviously getting a good hammering in its first week. A wide range of "walletemptium" and lots of interesting things to look at although no obvious ranges I hadn't come across previously. Nice to see the Peco "bullhead" close up and if they are going to expand the range I may well restart construction of my steam era layout in progress to use it. The only two negatives really is that firstly even on a sunday parking nearby was atrocious, and it took me 5 minutes to find a space in a nearby side street. I didn't have time to go to one of the 5-10 minute walk car parks and was close to giving up. Secondly there really needs to be a contact phone number for the shop as so many people will want to check that something is in stock before doing the journey, especially if like me you aren't a "local" and it's a long detour or special journey to get there. I guess that there isn't much that can be done about the former, although I'd have thought that there would have been other empty shops in the town with better parking availability (being Guildford I guess they don't like us common folk parking outside and it's the same everywhere) but hopefully the phone issue will be addressed soon as it seems silly to have to ring Camborne every time and wait for a call back. As it's not sufficiently "close to home" to warrant a special visit, I guess that it'll continue as an occasional passing through particularly for odds and ends of low value, and the rest of my needs will continue to be served mail order from wherever is convenient or as I'm out and about travelling. 3 Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now