Moderators AY Mod Posted June 26, 2019 Moderators Share Posted June 26, 2019 12 hours ago, Daddyman said: I'm afraid I'm not spending any more of my time on Kernow. I've made my point, and people can decide for themselves if they think customers should have to attend the open day to know that the website does not reflect shop stock; they can decide if they think that Bachmann's entire 009 range has coincidentally sold out at once and all sign of it wiped from the shelves, even though where Peco 009 was sold out there were clear spaces on the shelves. Most of last year's 009 releases will have sold out anyway, most Bachmann 009 that you will see on their website is for forthcoming releases http://www.kernowmodelrailcentre.com/c/1346/Steam-Locomotives. They only have one 009 building in stock at present http://www.kernowmodelrailcentre.com/p/43363/44-0016-WSL-Bachmann-Scenecraft-Narrow-Gauge-Station and stock of this is being sent to Guildford. So the website does reflect what's available in the shops. Anyway, I don't expect you'll show any reasonable or pragmatic approach to events. 1 2 Link to post Share on other sites More sharing options...
RMweb Gold RedgateModels Posted June 26, 2019 RMweb Gold Share Posted June 26, 2019 Patience of a Saint that Andy York ....... 6 1 Link to post Share on other sites More sharing options...
RMweb Gold TheSignalEngineer Posted June 26, 2019 RMweb Gold Share Posted June 26, 2019 20 minutes ago, RedgateModels said: Patience of a Saint that Andy York ....... There are some who would be hanging from the coat rack by the collar if I had his job. 1 5 4 Link to post Share on other sites More sharing options...
40F Posted June 29, 2019 Share Posted June 29, 2019 (edited) On 25/06/2019 at 06:44, Daddyman said: A point well (and civilly) made - thanks. However, where has it been made abundantly clear? Did I miss it on the website? Ot is a customer expected to read the 15 pages of this thread to find it out? No just think and ring the store and ask you know -- like the old days when you spoke to people asked questions and did not bang off on every7 forum going if you had a " bad" experience Edited June 29, 2019 by 40F 2 Link to post Share on other sites More sharing options...
cromptonnut Posted June 30, 2019 Share Posted June 30, 2019 On 29/06/2019 at 08:58, 40F said: No just think and ring the store and ask you know That's the whole point - you can't ring Guildford, you have to ring Camborne where they will call Guildford, get your information and call you back. You cannot speak directly to the Guildford store. 1 Link to post Share on other sites More sharing options...
40F Posted June 30, 2019 Share Posted June 30, 2019 1 hour ago, cromptonnut said: That's the whole point - you can't ring Guildford, you have to ring Camborne where they will call Guildford, get your information and call you back. You cannot speak directly to the Guildford store. It does beg the question why bother to have a shop in Guilford. I also did not realise that this was the case 1 Link to post Share on other sites More sharing options...
cctransuk Posted June 30, 2019 Share Posted June 30, 2019 1 hour ago, cromptonnut said: That's the whole point - you can't ring Guildford, you have to ring Camborne where they will call Guildford, get your information and call you back. You cannot speak directly to the Guildford store. If that's the way they want to do it, are we so impatient that we cannot wait a few minutes for a response? This 'I WANT IT NOW' attitude is getting out of hand! By having to phone Cambourne for availability, Kernow have the opportunity to say "No, it's not in stock at Guildford, but we can supply it to you by mail order". Good business practice. Regards, John Isherwood. 10 Link to post Share on other sites More sharing options...
RMweb Premium rab Posted June 30, 2019 RMweb Premium Share Posted June 30, 2019 2 hours ago, cromptonnut said: That's the whole point - you can't ring Guildford, you have to ring Camborne where they will call Guildford, get your information and call you back. You cannot speak directly to the Guildford store. It's surely better to wait a few minutes for a return phone call, than waste a lot more minutes driving to the shop to find they don't have what you want. 4 Link to post Share on other sites More sharing options...
rob D2 Posted June 30, 2019 Share Posted June 30, 2019 (edited) Interesting footnotes to their product range Especially filthy maid.... Anybody have any idea what a Zackary woss is ??? Edited June 30, 2019 by rob D2 1 Link to post Share on other sites More sharing options...
royaloak Posted June 30, 2019 Share Posted June 30, 2019 Exactly whats needed. 1 Link to post Share on other sites More sharing options...
Fat Controller Posted June 30, 2019 Share Posted June 30, 2019 (edited) 9 minutes ago, rob D2 said: Interesting footnotes to their product range Especially filthy maid.... Anybody have any idea what a Zackly woss is ??? 'Zachly Woss'; Exactly what is (needed) Edited June 30, 2019 by Fat Controller 1 Link to post Share on other sites More sharing options...
Steamport Southport Posted June 30, 2019 Share Posted June 30, 2019 Me thinks the young lady that does the emails is having a bit of fun. Hayley isn't it? Jason 1 Link to post Share on other sites More sharing options...
RMweb Gold Stubby47 Posted June 30, 2019 RMweb Gold Share Posted June 30, 2019 We have a new set of busses running from Truro to Penzance, to St Ives, to Newquay and to Falmouth. Most of these have a similar 'Cornish' phrase on the back. https://images.app.goo.gl/tFHPZfy696i82P9h9 1 Link to post Share on other sites More sharing options...
rob D2 Posted June 30, 2019 Share Posted June 30, 2019 Ah, I see it’s the local dialect ...it’s a brave person that writes “ wunt “ on a bus. Will they have an equivalent for Guildford I wonder 1 Link to post Share on other sites More sharing options...
RMweb Premium rab Posted June 30, 2019 RMweb Premium Share Posted June 30, 2019 (edited) 51 minutes ago, Stubby47 said: We have a new set of busses running from Truro to Penzance, to St Ives, to Newquay and to Falmouth. Most of these have a similar 'Cornish' phrase on the back. https://images.app.goo.gl/tFHPZfy696i82P9h9 If 'tis a Cornish bus, 'e wunt run to the timetable. 'E 'll get there jreckly!!! Edited June 30, 2019 by rab Capitalisation of Cornwall. Don't want to upset the homeland. 2 Link to post Share on other sites More sharing options...
kernowtim Posted June 30, 2019 Share Posted June 30, 2019 49 minutes ago, Stubby47 said: We have a new set of busses running from Truro to Penzance, to St Ives, to Newquay and to Falmouth. Most of these have a similar 'Cornish' phrase on the back. https://images.app.goo.gl/tFHPZfy696i82P9h9 Proper job!! They arrived over 2 years ago though, cost £250k each 1 Link to post Share on other sites More sharing options...
RMweb Gold NHY 581 Posted June 30, 2019 RMweb Gold Share Posted June 30, 2019 On Wednesday, June 26, 2019 at 07:54, RedgateModels said: Patience of a Saint that Andy York ....... Or those of a monk if his new avatar is anything to by............'God bless ewe my son.............' Rob. 2 Link to post Share on other sites More sharing options...
Ed-farms Posted July 1, 2019 Share Posted July 1, 2019 On 30/06/2019 at 12:23, cromptonnut said: That's the whole point - you can't ring Guildford, you have to ring Camborne where they will call Guildford, get your information and call you back. You cannot speak directly to the Guildford store. AY Mod covered this before "I know Kernow have been trying to sort with their telecomms provider the option to be put through to Guildford as part of the menu system but it is taking far longer than they would like to resolve that. However, it is possible to speak to the main number in Camborne who can tell you if items are in stock at Guildford or connect you for other queries." 1 Link to post Share on other sites More sharing options...
SweenyTod1 Posted July 1, 2019 Share Posted July 1, 2019 Well I made it to the Guildford shop today, after recovering from surgery at the beginning of May, which grounded me until very recently. I have to say that I expected the shop to be larger and buzzing with punters, but at the time (about 11 am ish) it was just me to have a wander. My quest was to buy some Parkside PA 34 coupling mounts. When I asked if they were in stock, they didn't know, but I found two packs almost buried underneath other stock. One pack was enough, so I also bought some card glue and a pack of Kadees, not on my list, but useful additions, nonetheless. I suppose after the hype of the big opening, a quieter time maybe a relief for them. It will be interesting to see how they are fairing in a year from now, but I can understand why folk have issues with their location, parking limitations etc. Good luck to them anyway, I hope they survive, but I won't be racing back there anytime soon. Shame really, but there it is. Tod 1 1 Link to post Share on other sites More sharing options...
cromptonnut Posted July 2, 2019 Share Posted July 2, 2019 18 hours ago, Ed-farms said: AY Mod covered this before "I know Kernow have been trying to sort with their telecomms provider the option to be put through to Guildford as part of the menu system but it is taking far longer than they would like to resolve that. However, it is possible to speak to the main number in Camborne who can tell you if items are in stock at Guildford or connect you for other queries." So if they are trying to arrange to be transferred to Guildford by ringing the Camborne number and choosing an option … why not just give out the Guildford number directly? Link to post Share on other sites More sharing options...
cromptonnut Posted July 2, 2019 Share Posted July 2, 2019 8 hours ago, SweenyTod1 said: I can understand why folk have issues with their location, parking limitations etc. Previously it was a bike shop. Most of their customers probably cycled to and/or from the shop. 1 1 Link to post Share on other sites More sharing options...
SweenyTod1 Posted July 2, 2019 Share Posted July 2, 2019 5 hours ago, cromptonnut said: Previously it was a bike shop. Most of their customers probably cycled to and/or from the shop. I think we are all well aware of that! A 50 mile round trip on a bike, would make me even less inclined to visit it, but yesterday I went to Guildford for another reason and the opportunity to find the shop was an easy diversion on my way home. I was lucky to find a convenient place to park, due to the time of day. Tod 1 Link to post Share on other sites More sharing options...
Moderators AY Mod Posted July 2, 2019 Moderators Share Posted July 2, 2019 1 minute ago, SweenyTod1 said: I was lucky to find a convenient place to park, due to the time of day. There's plenty of parking on side streets close by if you're visiting for less than two hours - just make sure it's not a permit holders only space. 2 Link to post Share on other sites More sharing options...
Steamport Southport Posted July 2, 2019 Share Posted July 2, 2019 The mail order works well. Ordered yesterday about 3.30 and it turned up at something like 9 this morning. That's from the SW to Oop North. Jason 1 Link to post Share on other sites More sharing options...
RJS1977 Posted July 7, 2019 Share Posted July 7, 2019 I called in yesterday on the way to the Guildford MES gala at Stoke Park. Not too difficult to find from the station, and having a layout in the window (which neither Alton nor Addlestone do) certainly helped! As I entered, there were three or four teenage girls sat in the doorway - no parents present so I guess they were probably connected to the shop somehow. As to the shop itself - it's a model shop. Apart from the window display, no worse or better than Alton or Addlestone. I picked up a couple of things I was after (a point and some rail joiners) but I don't buy much (new) rolling stock these days as current prices have all but ruled out impulse purchases for me. Nothing I particularly wanted in the scenics line either - I looked at some tufts of static grass (Gaugemaster/Noch £9.99 for 40 IIRC which I felt compared poorly for value with PECO's at £5 for 100 - not stocked). Some of the arrangement of the shop seemed strange - PECO items seemed to be spit between at least three different parts of the shop. (I had a look in the loco cabinet at the back and saw the Bachmann (£147) and Hornby 66s (£69) side by side and quite frankly couldn't see any difference visually). The guy behind the counter told me business had been steady but not spectacular and I do wonder if its relative proximity to Alton and Addlestone is working against it. Would I go again? I wouldn't make a special trip from Reading but I would probably call in if I happened to be over that side of Guildford again. 1 1 Link to post Share on other sites More sharing options...
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