RMweb Gold BoD Posted January 16, 2016 RMweb Gold Share Posted January 16, 2016 Like everyone else I'm blown away by the service. Ordered yesterday afternoon at a price with which I am more than happy. Great communication and parcel has just arrived. South Africa 51 - 7. Doesn't get much better really. 1 Link to post Share on other sites More sharing options...
Stevelewis Posted January 16, 2016 Share Posted January 16, 2016 Like everyone else I'm blown away by the service. Ordered yesterday afternoon at a price with which I am more than happy. Great communication and parcel has just arrived. South Africa 51 - 7. Doesn't get much better really. We won!! Link to post Share on other sites More sharing options...
RMweb Gold Ian Hargrave Posted January 16, 2016 RMweb Gold Share Posted January 16, 2016 We won!! Question....is Broad's delivery as quick as The Track Shack's ? Link to post Share on other sites More sharing options...
Stevelewis Posted January 16, 2016 Share Posted January 16, 2016 (edited) Question....is Broad's delivery as quick as The Track Shack's ? We are going off topic here, but trying to answer that question I think that in terms of consistency Broad's delivery is probably not as consistently as fast as Track-Shaks, Which when you consider that the company is not located on the mainland but on an island is pretty good Edited January 16, 2016 by Stevelewis Link to post Share on other sites More sharing options...
Keith George Posted January 16, 2016 Share Posted January 16, 2016 Excellent first class service.! Why cant all other model shops/suppliers be as good as this.? Keith. Link to post Share on other sites More sharing options...
RMweb Gold ruggedpeak Posted January 16, 2016 RMweb Gold Share Posted January 16, 2016 I think the Out if Stock message may prove a bit of a stumbling block. Unless that means you have just bought the last. It saved me from a fate worse than death had I bought it and TrackShack not camouflaged the package with Next or M&S labels and put it in a box shaped like a loco! I hope someone on here benefitted from the good price. Link to post Share on other sites More sharing options...
rob D2 Posted January 17, 2016 Share Posted January 17, 2016 Nice clear website and some good prices there. Next time I need anything I'll take a look Link to post Share on other sites More sharing options...
metroman Posted January 30, 2016 Share Posted January 30, 2016 I have recently ordered from Track-Shack, excellent service Martin Link to post Share on other sites More sharing options...
Stevelewis Posted January 30, 2016 Share Posted January 30, 2016 I received another delivery from Track-Shak this week PECO SM32 track work for the new project 2 big boxes, packed amongst the track was a bright yellow/Red box containing a Hornby J15 , In my opinion one of Hornby's best ever production in terms of performance and detail, cheapest price around. My order was placed around 1-00PM arrived next day at 8-00AM I was most impressed by the little green stickers on the outside of the parcels Manx Post Office 'Cleared to Fly' 1 Link to post Share on other sites More sharing options...
RMweb Premium New Haven Neil Posted January 30, 2016 RMweb Premium Share Posted January 30, 2016 I received another delivery from Track-Shak this week PECO SM32 track work for the new project 2 big boxes, packed amongst the track was a bright yellow/Red box containing a Hornby J15 , In my opinion one of Hornby's best ever production in terms of performance and detail, cheapest price around. My order was placed around 1-00PM arrived next day at 8-00AM I was most impressed by the little green stickers on the outside of the parcels Manx Post Office 'Cleared to Fly' Yes Steve, our mail flies! Our Isle of Man Post service flies mail into the Midlands hub early each evening, and it is generally the first mail in as the hub opens - hence the great postal links. If the mail went on the boat it would take another day to be delivered. All mail flying nowadays needs the little green dot. Or indeed a red one if it contains things that are banned from air mail packages - none of which we sell! Thanks again for your order, funny how those J15's slip in, the same thing happened here....the twin flywheel drive is indeed Hornby's best ever in my opinion too. 1 Link to post Share on other sites More sharing options...
Stevelewis Posted January 30, 2016 Share Posted January 30, 2016 Yes Steve, our mail flies! Our Isle of Man Post service flies mail into the Midlands hub early each evening, and it is generally the first mail in as the hub opens - hence the great postal links. If the mail went on the boat it would take another day to be delivered. All mail flying nowadays needs the little green dot. Or indeed a red one if it contains things that are banned from air mail packages - none of which we sell! Thanks again for your order, funny how those J15's slip in, the same thing happened here....the twin flywheel drive is indeed Hornby's best ever in my opinion too. Interesting to think that my orders from Track shak actually get within 4 or 5 miles of our address THE SAME DAY AS I ORDER as they pass overhead-ish at around 20.000 feet on their way to the hub in the Midlands I often observe the flights on www.planefinder.net Link to post Share on other sites More sharing options...
RMweb Premium New Haven Neil Posted January 30, 2016 RMweb Premium Share Posted January 30, 2016 Post flight leaves about 7pm! No idea who services it though, I must ask - new employee is ex-senior manager in IoM post - in fact 14 years ago he was my boss! Now the tables are turned!!! 1 Link to post Share on other sites More sharing options...
GWR8700 Posted February 4, 2016 Share Posted February 4, 2016 (edited) Ordered a Jubilee from them, £40 cheaper than anywhere else and it came the next day with first class post. The only problem was that one buffer fell off in the post but this was fixed pretty quickly with some glue. Very happy with them! Edited February 4, 2016 by GWR8700 Link to post Share on other sites More sharing options...
Graham Walters Posted February 6, 2016 Share Posted February 6, 2016 Yes Steve, our mail flies! Our Isle of Man Post service flies mail into the Midlands hub early each evening, and it is generally the first mail in as the hub opens - hence the great postal links. If the mail went on the boat it would take another day to be delivered. All mail flying nowadays needs the little green dot. Or indeed a red one if it contains things that are banned from air mail packages - none of which we sell! Thanks again for your order, funny how those J15's slip in, the same thing happened here....the twin flywheel drive is indeed Hornby's best ever in my opinion too. Getting into the hub fiirst has nothing to do with it, it still has to be sorted and then put on another lorry to be flown or driven to the onward mail centre, where it is again sorted and taken to the local delivery office. Royal Mail has gradually moved all it's hubs away from rail and nearer to airports, so in theory this should happen to all First Class parcels, a lot also depends on whether you get it to your local Post Office before the last parcel collection, which is around 5pm, but depending on the route could be 5:30pm. A lot also depends on the type of service, if it is sent 24hr Tracked, then those parcels get accelerated through the service to arrive next day. These days when people get delays in the post, I'm sorry to say but 9/10 times it's not down to the way RM deal with the parcels. Link to post Share on other sites More sharing options...
RMweb Premium New Haven Neil Posted February 6, 2016 RMweb Premium Share Posted February 6, 2016 (edited) A little correction, if I may. It's not Royal Mail collection here, Graham - Isle of Man Post is a separate organisation. We aren't part of the UK or in the EU. Our packets (not parcels) and Special Deliveries are collected from TrackShack just before 5pm by IoM Post vans, sorted in Douglas and then and go direct to the airport, leaving about 1830 hrs I think. Therefore I'm sure they are sorted in the Midlands quite early in the evening's processes there. Regardless of the process, our first class packets (no second class post exists here either) manage next day delivery 99% of the time without resorting to SD. IoM Post is an efficient organisation, and so is TrackShack! If there are delays, it is usually because our mail plane hasn't flown, either because of mechanical issues or very occasionally severe weather. Not a frequent issue, but occasionally it does happen. Edit to add I agree strongly with your last sentence! Edited February 6, 2016 by New Haven Neil 4 Link to post Share on other sites More sharing options...
RMweb Gold BoD Posted February 6, 2016 RMweb Gold Share Posted February 6, 2016 Well, whoever's fault it is, to place an order on an afternoon and not get it until just before noon the next day is an appalling service. Link to post Share on other sites More sharing options...
DWS Posted February 6, 2016 Share Posted February 6, 2016 Once again, order item just after lunch and it arrived just before lunch the next day. Can't ask for more. Link to post Share on other sites More sharing options...
RMweb Gold Andy7 Posted February 6, 2016 RMweb Gold Share Posted February 6, 2016 4 or 5 orders placed with track shack now and by far the quickest, well packed and slickest transactions to be had. Also generally really great prices. Many thanks. Andy Link to post Share on other sites More sharing options...
bill badger Posted February 18, 2016 Share Posted February 18, 2016 Another satisfied customer. First order with with the Track Shack: a Farish Blue 31; ordered on Tuesday evening, delivered today and at the best price by far. Lovely model and great service. Link to post Share on other sites More sharing options...
MikeTrice Posted February 18, 2016 Share Posted February 18, 2016 I can only agree with all the comments. Brilliant service and in my case postage costs extremely reasonable. Link to post Share on other sites More sharing options...
sdw7300 Posted February 28, 2016 Share Posted February 28, 2016 Ordered some track and points Friday lunch time. Email to say it was dispatched that afternoon and a knock on the door from the postman Saturday morning. Brilliant service at a very competitive price. Will be returning, thanks Link to post Share on other sites More sharing options...
Stevelewis Posted February 28, 2016 Share Posted February 28, 2016 (edited) Ordered some track and points Friday lunch time. Email to say it was dispatched that afternoon and a knock on the door from the postman Saturday morning. Brilliant service at a very competitive price. Will be returning, thanks And sometimes we forget that TRACK SHAK's location is not even part of the UK!!! I have had a few deliveries of large scale stuff recently, very big boxes but always arrive next day, Edited February 28, 2016 by Stevelewis Link to post Share on other sites More sharing options...
DWS Posted March 4, 2016 Share Posted March 4, 2016 (edited) Ordered another item from Track-Shack's On-Line Shop yesterday at 13.21pm and the package arrived today (in spite of the snow in West Yorkshire) at 11.30am. First Class Quality Service from John once again. Dave Edited March 4, 2016 by DWS Link to post Share on other sites More sharing options...
RMweb Premium Mallard60022 Posted March 18, 2016 RMweb Premium Share Posted March 18, 2016 I 'tested' TS yesterday morning with a random and quite challenging order for quite substantial numbers of point motor equipment and fittings (and a couple more points). This morning everything on that list arrived first thing. That is just amazing service. I suspected somethings would be 'to follow', but nope, here they are. Well done that offshore Company. Phil 2 Link to post Share on other sites More sharing options...
RMweb Premium Tim Dubya Posted March 18, 2016 RMweb Premium Share Posted March 18, 2016 They're fast 'cos they got three legs each... 2 Link to post Share on other sites More sharing options...
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