royaloak Posted November 28, 2017 Share Posted November 28, 2017 That's where the post went - on the ferry. But that then means it is at the wrong distribution centre. Always causes delays when that happens. Had a lot of supportive messages today from folk whose parcels were delayed but they understood, and three abusive ones, one in particular quite nasty. C'mon guys, it wasn't our fault, and they're toy trains.....not life and death is it? #Exhausted of Fraggle Rock# I am a firm believer that as soon as the 'customer' becomes abusive the staff should simply hang up the phone (if they are in the shop then the staff should be allowed to walk away), there is no reason or excuse for being abusive to staff members, especially for something outside their control. Some people seem to think it is their God given right to be abusive but dont like it when they are on the receiving end of it. I have stepped in when a man mountain was being exceedingly abusive to a young shop assistant, I waded in with both feet but when I asked how he would have reacted if somebody was being abusive and aggressive to his daughter (she wasnt my daughter) in the way he was he went bright red and shut up, after a few seconds he apologised to the young girl and walked off. 6 Link to post Share on other sites More sharing options...
RMweb Premium New Haven Neil Posted November 28, 2017 RMweb Premium Share Posted November 28, 2017 One of our staff had a customer on the phone today who was being deliberately awkward - there's no need for such behaviour. He wouldn't give his name - well if we're going to send you something we need to address it.....as well as your card needs the name for the transaction too........#sigh# I suspect these folk have no intention of making a purchase, just enjoy a bit of trolling. Oddly he didn't ask for Peco bullhead.........LOL Thankfully we have many, many wonderful and pleasant customers too! Link to post Share on other sites More sharing options...
Lady Jane Posted November 29, 2017 Share Posted November 29, 2017 One of our staff had a customer on the phone today who was being deliberately awkward - there's no need for such behaviour. He wouldn't give his name - well if we're going to send you something we need to address it.....as well as your card needs the name for the transaction too........#sigh# I suspect these folk have no intention of making a purchase, just enjoy a bit of trolling. Oddly he didn't ask for Peco bullhead.........LOL Thankfully we have many, many wonderful and pleasant customers too! Link to post Share on other sites More sharing options...
Lady Jane Posted November 29, 2017 Share Posted November 29, 2017 Today is a brand new day. Let’s hope the gentleman in question has a better day today than yesterday too. Onward and upwards. Link to post Share on other sites More sharing options...
royaloak Posted November 29, 2017 Share Posted November 29, 2017 Today is a brand new day. Let’s hope the gentleman in question has a better day today than yesterday too. Onward and upwards. Indeed the Sun is up, the sky is blue and its bloody freezing! 2 Link to post Share on other sites More sharing options...
PCW Posted November 29, 2017 Share Posted November 29, 2017 Today is a brand new day. Let’s hope the gentleman in question has a better day today than yesterday too. Onward and upwards. Welcome to the Forum Lady Jane, happy de-lurk! Link to post Share on other sites More sharing options...
Coldgunner Posted November 30, 2017 Share Posted November 30, 2017 I am a firm believer that as soon as the 'customer' becomes abusive the staff should simply hang up the phone (if they are in the shop then the staff should be allowed to walk away), there is no reason or excuse for being abusive to staff members, especially for something outside their control. Some people seem to think it is their God given right to be abusive but dont like it when they are on the receiving end of it. I have stepped in when a man mountain was being exceedingly abusive to a young shop assistant, I waded in with both feet but when I asked how he would have reacted if somebody was being abusive and aggressive to his daughter (she wasnt my daughter) in the way he was he went bright red and shut up, after a few seconds he apologised to the young girl and walked off. I work in a customer facing role. The amount of times I've had to hang up on a user I can count on one hand, but I do not accept abuse and the recipient is perfectly entitled to hang up. 1 Link to post Share on other sites More sharing options...
coachmann Posted November 30, 2017 Share Posted November 30, 2017 (edited) I work in a customer facing role. The amount of times I've had to hang up on a user I can count on one hand, but I do not accept abuse and the recipient is perfectly entitled to hang up. Having been a bus conductor in the early 1960's, don't talk to me about the public, especially those who believe you are a public servant and so you are fair game. They came unstuck with me because I didn't give a fukc, afterall, I chose the job because I liked being around buses, not because I had an overwhelming desire to take sh*t from no-marks. As for Track-Shack, one of the best businesses around. Phone today ~ arrive tomorrow. Edited November 30, 2017 by coachmann 3 Link to post Share on other sites More sharing options...
RMweb Gold Happy Hippo Posted November 30, 2017 RMweb Gold Share Posted November 30, 2017 Having been a bus conductor in the early 1960's, don't talk to me about the public, especially those who believe you are a public servant and so you are fair game. They came unstuck with me because I didn't give a fukc, afterall, I chose the job because I liked being around buses, not because I had an overwhelming desire to take sh*t from no-marks. As for Track-Shack, one of the best businesses around. Phone today ~ arrive tomorrow. But you live near enough for Neil to stick your order in his giant catapult Link to post Share on other sites More sharing options...
coachmann Posted November 30, 2017 Share Posted November 30, 2017 But you live near enough for Neil to stick your order in his giant catapult True, and I do shop a lot at Rhuddlan. Link to post Share on other sites More sharing options...
Stevelewis Posted November 30, 2017 Share Posted November 30, 2017 But you live near enough for Neil to stick your order in his giant catapult I believe that most of our orders pass us at around 15,000', sometimes nearly overhead, on their way to Royal Mail's Hub!! Link to post Share on other sites More sharing options...
Lady Jane Posted November 30, 2017 Share Posted November 30, 2017 Welcome to the Forum Lady Jane, happy de-lurk! Thanking you muchly, kind Sir Link to post Share on other sites More sharing options...
Stevelewis Posted December 8, 2017 Share Posted December 8, 2017 Ordered Wednesday 3-00PM Neil took my order............. Gale force winds overnight but the plane made it to the UK safely ( ferries were cancelled though) 4" of snow Here this morning, but 9-30 AM postman ( or should I say SNOWMAN) Delivered my order Exceptional service PS that's our front garden before the latest snowfall we have just had! Link to post Share on other sites More sharing options...
Stevelewis Posted December 8, 2017 Share Posted December 8, 2017 I should have added to my previous post that my order ( N Gauge this time) consisted of 1 loco & 8 wagons which saved my around 15% when the free postage is taken in to consideration, compared with other retailers Link to post Share on other sites More sharing options...
woodenhead Posted December 8, 2017 Share Posted December 8, 2017 I should have added to my previous post that my order ( N Gauge this time) consisted of 1 loco & 8 wagons which saved my around 15% when the free postage is taken in to consideration, compared with other retailers Well when you are snowed in like the picture, what else is there to do but model or order more models Link to post Share on other sites More sharing options...
Stevelewis Posted December 8, 2017 Share Posted December 8, 2017 Well when you are snowed in like the picture, what else is there to do but model or order more models Snow no problem, been out drove to the town centre, trudged thro' the car park, all slushy and like Siberia biting cold wind ( it was -1.0'C on car) bought a few grocery items from Iceland ( good name fits the weather) as per SWMBO instructions filled up with petrol came home! What gets me is that they closed the schools locally, I cannot understand why, the roads are fine our local Airport is open for business when I was out a Beluga took off with another load of wings for the Bae factory in Toulouse, yet they close the schools, I can say that in my school days I never recall a closure for snow, we just got there somehow and there were some bad winters. May get some modelling time this afternoon! Link to post Share on other sites More sharing options...
woodenhead Posted December 8, 2017 Share Posted December 8, 2017 The only time they closed the schools in my day was when the heating failed, now it seems like a general precaution, but what do all the parents do when their little (and not so little) ones are unexpectedly home and they are meant to be at work. Link to post Share on other sites More sharing options...
Coldgunner Posted December 8, 2017 Share Posted December 8, 2017 The only time they closed the schools in my day was when the heating failed, now it seems like a general precaution, but what do all the parents do when their little (and not so little) ones are unexpectedly home and they are meant to be at work. They go home and leave us to pick up the slack lol, at least at my place it happens. Link to post Share on other sites More sharing options...
RMweb Premium New Haven Neil Posted December 8, 2017 RMweb Premium Share Posted December 8, 2017 Well the schools certainly are closed here today Steve! Roads in chaos, busses all off, had to turn back from taking Mrs NHN to work this morning, a car had spun off and taken down a power line across the road, blocked in both directions, mountain road closed with snow, police saying don't travel, usual stuff..... Airport functioning OK, but whether the mail can get there in the vans is a different matter entirely today. I'm not at work anyway today so I don't know what is happening in that regard. Link to post Share on other sites More sharing options...
woodenhead Posted December 8, 2017 Share Posted December 8, 2017 Well the schools certainly are closed here today Steve! Roads in chaos, busses all off, had to turn back from taking Mrs NHN to work this morning, a car had spun off and taken down a power line across the road, blocked in both directions, mountain road closed with snow, police saying don't travel, usual stuff..... Airport functioning OK, but whether the mail can get there in the vans is a different matter entirely today. I'm not at work anyway today so I don't know what is happening in that regard. Where are Eskimo couriers when you need them? Link to post Share on other sites More sharing options...
RMweb Premium New Haven Neil Posted December 8, 2017 RMweb Premium Share Posted December 8, 2017 Where are Eskimo couriers when you need them? Playing on their sledges down Snaefell! Link to post Share on other sites More sharing options...
Lady Jane Posted December 8, 2017 Share Posted December 8, 2017 I should have added to my previous post that my order ( N Gauge this time) consisted of 1 loco & 8 wagons which saved my around 15% when the free postage is taken in to consideration, compared with other retailers Glad they arrived in good time Link to post Share on other sites More sharing options...
RMweb Premium Mallard60022 Posted December 8, 2017 RMweb Premium Share Posted December 8, 2017 The schools closing thing is a really thorny issue. However, the decision is not made lightly as schools are penalised if they shut and it is deemed unnecessary. It is more about the litigious society we now find ourselves in, risk adverse mangement teams and also the uncertainty that staff may be absent and conditions may worsen making it very difficult for children to be collected. Difficult situation for the parent/guardians though, as stated. Phil Link to post Share on other sites More sharing options...
Stevelewis Posted December 9, 2017 Share Posted December 9, 2017 The schools closing thing is a really thorny issue. However, the decision is not made lightly as schools are penalised if they shut and it is deemed unnecessary. It is more about the litigious society we now find ourselves in, risk adverse mangement teams and also the uncertainty that staff may be absent and conditions may worsen making it very difficult for children to be collected. Difficult situation for the parent/guardians though, as stated. Phil We had some bad winters in the late 50s/early 60s but the Grammar School I attended never closed even when the supply of solid fuel for the heating system was late delivered! I used to cycle around 2.5 miles with a group of friends in all weathers and no one seemed to 'bat an eyelid' The attendance rate was always high and it was very rare for a Master not to be in attendance (dressed in Cap & Gown), OK the school was very strict, but we actually learnt a great deal, things that serve me well today still ( unlike some of the contestants on todays quiz shows who don't seem to have been taught very much!) And we had a Model Railway Club as well!! 2 Link to post Share on other sites More sharing options...
RMweb Premium Kris Posted January 9, 2018 Author RMweb Premium Share Posted January 9, 2018 Good service once again from Track-Shack. Ordered on Sunday and delivered just after 9:30 today. Link to post Share on other sites More sharing options...
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