High Level Kits Posted July 13, 2021 Author Share Posted July 13, 2021 9 minutes ago, MJI said: Trying to get my Lowrider order in! The site gets confused AT this pint we don't have the sayment gateway in use, so you can't actually order. We're hoping to get the whole thing ready for the second of August 4 2 2 Link to post Share on other sites More sharing options...
Chuffer Davies Posted July 13, 2021 Share Posted July 13, 2021 2 hours ago, High Level Kits said: We're hoping to be trading from 2nd of August, with most products available from stock. It's been a while, but most things are in stock - how long they last will depend on demand, and how easy it is to re-stock remains to be seen. All being well, this website should be live so you can order on-line. Please bear with us as we work our way through the backlog of orders and get used to our new way of working. Hi Chris, this is good news indeed. Here’s wishing you a smooth and hassle free restart. Best wishes, Frank 2 Link to post Share on other sites More sharing options...
RMweb Premium D.Platt Posted July 13, 2021 RMweb Premium Share Posted July 13, 2021 Thanks for the update Chris , I have three chassis’s built and awaiting your gearboxes. On another note have you managed to find any suitable replacement for the 1628 flat can motors? Dennis Link to post Share on other sites More sharing options...
Winander Posted July 14, 2021 Share Posted July 14, 2021 On 13/07/2021 at 14:25, High Level Kits said: AT this pint we don't have the sayment gateway in use, so you can't actually order. We're hoping to get the whole thing ready for the second of August I am logged into my account and have a cart full and when I choose "View Cart" (from the sidebar view of the cart) I get a prompt to enter a password for a Guest account. Is this how you have disabled the payment option as it appears to be a bug - why ask me to log into guest when I'm logged into my account? It may help if you directed the user to a dedicated page to indicate the payment option is not available. Save you being deluged by emails and it might be something you may need in the future this being an ideal opportunity to test it Link to post Share on other sites More sharing options...
5050 Posted July 14, 2021 Share Posted July 14, 2021 I hope Master Card, Visa et al have got plenty of staff to handle all the transactions you will be sending them! 1 Link to post Share on other sites More sharing options...
4003 Posted July 18, 2021 Share Posted July 18, 2021 Definitely good news! But one question... Any chance you have a planner-style profile drawing or so for the quad drives? I'm trying to find out if one would fit that MU I'm currently working on..... Thank you so much! Best wishes! C,-w Link to post Share on other sites More sharing options...
Chuffer Davies Posted July 19, 2021 Share Posted July 19, 2021 Hi Chris, do you have an update on the J50 chassis please? Frank Link to post Share on other sites More sharing options...
High Level Kits Posted July 19, 2021 Author Share Posted July 19, 2021 3 hours ago, Chuffer Davies said: Hi Chris, do you have an update on the J50 chassis please? Frank Yes Frank, we have a nice batch of etches and hope to have it on sale soon. Not exactly sure when but maybe for the virtual ScaleFourum weekend. You can view the instructions now by going to our downloads section of the site www.highlevelkits.co.uk/downloads 1 1 1 Link to post Share on other sites More sharing options...
High Level Kits Posted July 19, 2021 Author Share Posted July 19, 2021 (edited) 17 hours ago, 4003 said: Definitely good news! But one question... Any chance you have a planner-style profile drawing or so for the quad drives? I'm trying to find out if one would fit that MU I'm currently working on..... Thank you so much! Best wishes! C,-w This isn't something we anticipated. Perhaps if you know the loco wheelbase and look at the shape of the kit for which they were originally designed, this might give you a good idea of feasibility. I've just updated this section of the site although I still have some work to do with prices etc... Remember though, they're all really slow, so may be no good for a normal DMU etc. Sorry I can't be more help here... Edited July 19, 2021 by High Level Kits Link to post Share on other sites More sharing options...
Popular Post High Level Kits Posted July 20, 2021 Author Popular Post Share Posted July 20, 2021 Just a quick update about where we're at now, and where we hope to be in the very near future: Giulia and myself are working away here, with a view to firing up the swanky new website and opening for business on the 2nd of next month (August). Because of the furlough/parts situation, we've been sitting on many orders, some of which date right back to January 2021. We're sorting through these first and, to avoid debiting anyone's account out of the blue, we're trying to contact our customers in advance, in order to confirm they still want to go ahead. So, if this is you and by, say, two weeks into August, you haven't heard from us, drop us an email, at mail@highlevelkits.co.uk because it's likely there's been some mix-up amidst all the chaos. One final point - we've been amazed how, even after all this time, almost all of our customers still want to go ahead with their orders. We’ve had some fantastic, supportive messages over the last few months, and would like to say a massive thanks to everyone for being so patient and understanding. Look after yourselves, Chris 17 1 3 23 Link to post Share on other sites More sharing options...
Popular Post Middlepeak Posted July 20, 2021 Popular Post Share Posted July 20, 2021 Chris, The supportive messages are confirmation of just how much you mean to this hobby and the helpful way in which you have listened to and discussed matters of interest with us all, either on the phone or in person at exhibitions. Keep up the good work - we are depending on you! Geraint Hughes 4 18 Link to post Share on other sites More sharing options...
RMweb Premium Chas Levin Posted July 21, 2021 RMweb Premium Share Posted July 21, 2021 (edited) Totally agree with your comment Geraint: pretty much unique products these days, certainy with greater versatility and flexibility in use than anything else I've seen - I don't find it at all surprising that anyone awaiting an order (as I am) would still be very keen to go ahead . Hope the return to trading goes smoothly, Chris and Giulia Edited July 21, 2021 by Chas Levin 5 Link to post Share on other sites More sharing options...
EHertsGER Posted July 28, 2021 Share Posted July 28, 2021 Chris Don’t even think of that idyllic little hideaway by the seaside to while away peaceful hours in your rose garden. We will find you! Much encouragement and best wishes, Marcus 1 Link to post Share on other sites More sharing options...
Popular Post High Level Kits Posted July 28, 2021 Author Popular Post Share Posted July 28, 2021 Thanks to all for the positive messages. Things are still on track for getting up and running on 2nd August, with most items in stock. It'll be the first time working with the new site doing the legwork for us, but hopefully it'll save time and effort. We can start processing the old orders we've been sitting on for the last six months and then work through the new ones. 18 2 1 1 3 Link to post Share on other sites More sharing options...
RMweb Premium Barry O Posted August 4, 2021 RMweb Premium Share Posted August 4, 2021 A little package arrived this morning. Great to have you back Chris! Baz 5 1 Link to post Share on other sites More sharing options...
Popular Post High Level Kits Posted August 5, 2021 Author Popular Post Share Posted August 5, 2021 17 hours ago, Barry O said: A little package arrived this morning. Great to have you back Chris! Baz Thank you Barry. I'm just getting to grips with using the new site from our end and it is going to make life easier but it's also quite a steep learning curve. Covid has had a real go at our household recently so I've had to fly solo. I'm working through the orders sitting on the site now, so if you haven;'t had yours yet I will get around to it. We didsalso have a slight glitch - when I say slight, I may be understating it... and when I say glitch I actually mean that some orders may have gone astray when we changed e mail providers. These would be orders from either before the furlough, or during it, so say, the last six months. If this might be you, give us a week or so and then drop us a line.... and apologies for the shocking service - you just can't get the staff, or the parts, or anything else... When I get the chance, I;m going to put the new motor profiles on the site and will try and get some spares listed so you can also order those online. Again, thanks so much for your patience and support. 8 24 Link to post Share on other sites More sharing options...
RMweb Premium Izzy Posted August 8, 2021 RMweb Premium Share Posted August 8, 2021 Well, I ordered some Roadrunner+ ‘s on Monday thinking it would be a few weeks, given the backlog Chris must have with orders, and blow me they popped through the door yesterday. So thank you Chris, a few locos in 7mm & 4mm I can sort out now. You really do want silent runners when sound fitted which using High Level gearboxes provides. Link to post Share on other sites More sharing options...
RMweb Premium MJI Posted August 8, 2021 RMweb Premium Share Posted August 8, 2021 I am currently waiting on them to contact me for three low rider power bogies. Chris said he would reserve 3 for me and contact as soon as open. Link to post Share on other sites More sharing options...
RMweb Premium MJI Posted August 8, 2021 RMweb Premium Share Posted August 8, 2021 Went via web site £180 just spent! 2 Link to post Share on other sites More sharing options...
RMweb Premium MJI Posted August 8, 2021 RMweb Premium Share Posted August 8, 2021 Just read on the other thread. Best wishes to Chris's family and get well soon. Link to post Share on other sites More sharing options...
High Level Kits Posted August 10, 2021 Author Share Posted August 10, 2021 The Covid's gone now (luckily my jabs saved me) so we're now back in full swing and working through the orders. I'm intending to list spares on the site when I get the chance. Thank you all for your support. Martin, I hope to get your bogies off to you, or at least to the post office, this week. 4 8 Link to post Share on other sites More sharing options...
RMweb Premium Daddyman Posted August 10, 2021 RMweb Premium Share Posted August 10, 2021 On 08/08/2021 at 13:42, Izzy said: Well, I ordered some Roadrunner+ ‘s on Monday thinking it would be a few weeks, given the backlog Chris must have with orders, and blow me they popped through the door yesterday. So thank you Chris, a few locos in 7mm & 4mm I can sort out now. You really do want silent runners when sound fitted which using High Level gearboxes provides. Seconded - thank you, Chris. I was mightily impressed by how quickly things arrived - a week. Link to post Share on other sites More sharing options...
SuperD Posted August 10, 2021 Share Posted August 10, 2021 I too received a small package of 3 gearboxes today. A first order from me. Thank you Chris. Link to post Share on other sites More sharing options...
JamieR4489 Posted August 11, 2021 Share Posted August 11, 2021 I ordered a gearbox on the 2nd and it turned up today. Like others, I was expecting a longer wait than that due to the backlog of orders so I was pleasantly surprised when Chris phoned on Friday to confirm my order. However, I have, unfortunately, got a problem with the gearbox in that the final drive and stage 1 gears don't mesh. I can spin one without the other turning. The gearbox is a 60:1 roadrunner. It doesn't look like a case of simply elongating the holes in the gearbox a bit as I can see that to get the gears to mesh properly, the larger gear on the first stage will touch the boss of the final drive gear, preventing them from being close enough together. Chris, if you're reading this, what should I do? Regards, Jamie Link to post Share on other sites More sharing options...
RMweb Premium Daddyman Posted August 11, 2021 RMweb Premium Share Posted August 11, 2021 39 minutes ago, JamieR4489 said: I ordered a gearbox on the 2nd and it turned up today. Like others, I was expecting a longer wait than that due to the backlog of orders so I was pleasantly surprised when Chris phoned on Friday to confirm my order. However, I have, unfortunately, got a problem with the gearbox in that the final drive and stage 1 gears don't mesh. I can spin one without the other turning. The gearbox is a 60:1 roadrunner. It doesn't look like a case of simply elongating the holes in the gearbox a bit as I can see that to get the gears to mesh properly, the larger gear on the first stage will touch the boss of the final drive gear, preventing them from being close enough together. Chris, if you're reading this, what should I do? Regards, Jamie Never elongate any holes in a HL gearbox! (Or in anything else for that matter.) It's hard to see what's going on from your description, but it sounds like you might have the gears the wrong way around on the axles. Are they the same way round as shown here? https://b7a49983-e761-43c1-ba2b-2bfa1bd083c3.filesusr.com/ugd/27e471_1532540cfc82469786092557474ed514.pdf The problems you describe should never happen with a HL gearbox - they fall together. You might get a faster answer direct from Chris at: mail@highlevelkits.co.uk 1 Link to post Share on other sites More sharing options...
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