High Level Kits Posted August 7, 2014 Share Posted August 7, 2014 We've discovered an error among a batch of 1/8in hornblocks bearings, sold either separately, or in our chassis kits. This will only effect 1/8in Bore, Standard and SpaceSaver hornblocks, purchased from us between February and July of this year (2014). The problem concerns the bore of the brass bearing, which is oversize. To determine if you have bearings from this rouge batch, use a round needle file to remove the parting-off burr from the end of the bore, then try the bearing on an axle. Our bearings are intentionally manufactured to be a tight fit, which allows for variations in axle size. A correct-size bearing will require light reaming to achieve a good fit, or it may slide onto the axle, but with no perceivable play or slop. If the bearings feel slack, contact us for replacements. Up to now, only one person has got back to us about this, but we want our product to be spot on and so we're keen to put this right. The faulty bearings have been withdrawn from stock. If you think you may have oversize bearings, please return them, or contact us, and we will send new ones at our expense. Contact: bearings@highlevelkits.co.uk TEL 0191 3882112 Link to post Share on other sites More sharing options...
PGC Posted August 7, 2014 Share Posted August 7, 2014 Brilliant example of top quality customer service - just what we expect from High Level. Thanks Phil Link to post Share on other sites More sharing options...
RMweb Premium Nile Posted August 7, 2014 RMweb Premium Share Posted August 7, 2014 Prepare for the flood! (or not). I've checked mine and they are oversize, so that's 6 so far. There is a visible gap around the axle when viewed under a magnifier, if in doubt compare it to a correct bearing. Link to post Share on other sites More sharing options...
Kenton Posted August 7, 2014 Share Posted August 7, 2014 Good QC is an expensive pastime but is it ever as expensive as the remedial action. It is times like these that you are glad you joined an informative forum like RMWeb and didn't only live in the dark rooms of old with no way of finding this out. Link to post Share on other sites More sharing options...
Paul Cram Posted August 7, 2014 Share Posted August 7, 2014 I have checked the ones I got in the J72 chassis and they are OK which is a relief cos they would be difficult to get out now it's built and awaiting final painting. Link to post Share on other sites More sharing options...
High Level Kits Posted August 20, 2014 Author Share Posted August 20, 2014 A few people have now contacted me about this, but far less than expected, considering the number sold over the period above - perhaps I'll see a few more at the shows this autumn. If customers do want to exchange, they’ll be taken on trust and so there’s no need to send the old ones back to me as this would cost them a large stamp; just give me a ring... Link to post Share on other sites More sharing options...
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