RMweb Gold Derails Models Posted September 28, 2018 RMweb Gold Share Posted September 28, 2018 D Dan - best of luck sorting it! I won't bother you about DFR matters knowing you've got issues! To everyone reading this thread, I can also vouch that the Derails guys are top notch, and very supportive of their local heritage railway. Alastair Thanks Alastair. Just as an update to you all, we're now back up and running! Kind of. We have now got orders and customer account creation back online and working so you can place orders again now. The contact us page and the returns page are out of use completely now, so please use the email address on our homepage for both of these actions. We have had a new website on it's way for the past couple of months now and on the back of this we're pulling our schedule forward and hope it'll be up and running within the next week or so. Thanks for your understanding. 2 Link to post Share on other sites More sharing options...
Hroth Posted September 29, 2018 Share Posted September 29, 2018 Peckett 560 arrived this morning. Excellent service, as usual from Derails. Thanks! Link to post Share on other sites More sharing options...
D400 Posted November 1, 2018 Share Posted November 1, 2018 First time customer, ordered items on Monday at 11:30, arrived Tuesday 10:42 ! Less than 24hrs later! Very impressed will shop with you again! Bruce Link to post Share on other sites More sharing options...
Fenway Park Posted November 8, 2018 Share Posted November 8, 2018 (edited) Dropped in today and had a chat with Little Dan. 560 Peckett on test. Came away with Hornby LNER Toad in BR grey, an Oxford Rail 6 wheel van and a Wills Chapel kit for the Welsh layout project. The new Hornby brake van is superb. It will be company for the J36 when it arrives. Edited November 8, 2018 by Fenway Park 1 Link to post Share on other sites More sharing options...
Crocodile414 Posted November 8, 2018 Share Posted November 8, 2018 Recently had 9 coaches from Little Dan - first class service throughout. Would thoroughly recommend. 1 Link to post Share on other sites More sharing options...
classy52 Posted November 29, 2018 Share Posted November 29, 2018 (edited) Once again like to extend my special thanks to Danny for his 1st class customer service in regards my Colas 67 pre-order, got an email and a phone call to finalize the sale and was great chatting to him as well...sorry I took up so much of your time Edit: Had to mention super speed delivery, it's 8:50am and just had it delivered...thanks for waking me up Derails!!! Edited November 30, 2018 by classy52 1 Link to post Share on other sites More sharing options...
Fenway Park Posted December 11, 2018 Share Posted December 11, 2018 Popped into Derails today fora PECO track rubber but came out with two Hornby Cattle Wagons instead!! They are the BR versions of the SR wagon. Good chat with Little Dan. Link to post Share on other sites More sharing options...
RMweb Gold adb968008 Posted December 12, 2018 RMweb Gold Share Posted December 12, 2018 I think that Dan clones himself, there’s no way he can talk to so many people for so long everyday and still do some work. Link to post Share on other sites More sharing options...
RMweb Gold Tim Hall Posted December 12, 2018 RMweb Gold Share Posted December 12, 2018 I think that Dan clones himself, there’s no way he can talk to so many people for so long everyday and still do some work. Yes, I often have a chat when he's extracting money from me 1 Link to post Share on other sites More sharing options...
RMweb Gold tarifa Posted December 12, 2018 RMweb Gold Share Posted December 12, 2018 Great organisation to deal with, nothing is too much trouble. A very satisfied customer. I would recommend to all and their prices are competitive. Mike Link to post Share on other sites More sharing options...
RMweb Gold Derails Models Posted December 12, 2018 RMweb Gold Share Posted December 12, 2018 I think that Dan clones himself, there’s no way he can talk to so many people for so long everyday and still do some work. Yes, I often have a chat when he's extracting money from me Just ring and speak to one of the other guys, they'll tell you that I spend my day talking and doing no work at all.... So yep, no clones... Link to post Share on other sites More sharing options...
RMweb Gold Tim Hall Posted December 12, 2018 RMweb Gold Share Posted December 12, 2018 Just ring and speak to one of the other guys, they'll tell you that I spend my day talking and doing no work at all.... So yep, no clones... Well everyone should stick to things they are suited to Link to post Share on other sites More sharing options...
locoholic Posted December 26, 2018 Share Posted December 26, 2018 Hello! Anyone know if Derails in Coleford is open tomorrow (Thursday 27th)? 1 Link to post Share on other sites More sharing options...
RMweb Gold Derails Models Posted December 27, 2018 RMweb Gold Share Posted December 27, 2018 Hello! Anyone know if Derails in Coleford is open tomorrow (Thursday 27th)? Sorry for the late reply! We are indeed, the shop itself is open until around 3pm! If you have an enquiry or order outstanding from the Christmas period our aim is to sort it today, we do have quite a backlog though so please bear with us. Link to post Share on other sites More sharing options...
RMweb Gold Derails Models Posted January 7, 2019 RMweb Gold Share Posted January 7, 2019 (edited) Just a quick service update - we had some website teething troubles earlier due to a failing of our rewards points system, which coincided with the Hornby 2019 range launch at 10am. In fact because we're now giving away 1000 points per loco in most of the range announced today, the site couldn't cope with the amount of points it was registering to accounts (it's usually allocating 130 a time, not 13,000...) and this caused some errors. This lead to a few hiccups at the checkout for some customers, but after an extensive upgrade and some testing it looks the system is now working as it should be. So for anyone that did try to pre-order earlier - apologies - please try again and you should be able to get through (and you will get your points!). Thanks for your patience! If you still can't get through, please get in touch! Edited January 7, 2019 by Derails Models 1 Link to post Share on other sites More sharing options...
SDJR7F88 Posted January 7, 2019 Share Posted January 7, 2019 Just a quick service update - we had some website teething troubles earlier due to a failing of our rewards points system, which coincided with the Hornby 2019 range launch at 10am. In fact because we're now giving away 1000 points per loco in most of the range announced today, the site couldn't cope with the amount of points it was registering to accounts (it's usually allocating 130 a time, not 13,000...) and this caused some errors. This lead to a few hiccups at the checkout for some customers, but after an extensive upgrade and some testing it looks the system is now working as it should be. So for anyone that did try to pre-order earlier - apologies - please try again and you should be able to get through (and you will get your points!). Thanks for your patience! Thanks for the update Dan, hope it all works out. Link to post Share on other sites More sharing options...
Paul.Uni Posted January 10, 2019 Share Posted January 10, 2019 (edited) I've placed some pre-orders on Monday for Terriers via the website, how long does it usually take for the points to be added? Edited January 10, 2019 by Paul.Uni Link to post Share on other sites More sharing options...
RMweb Gold Derails Models Posted January 10, 2019 RMweb Gold Share Posted January 10, 2019 I've placed some pre-orders on Monday for Terriers via the website, how long does it usually take for the points to be added? PM Sent. Link to post Share on other sites More sharing options...
County of Yorkshire Posted January 10, 2019 Share Posted January 10, 2019 Hi Dan, I am wanting to place an order for a rake of the GWR bow-ended suburbans but I think you have duplicated the listing for one of the brake thirds in GWR livery - the 'A' numbered one seems to be listed twice, and the one without the 'A' number does not seem to appear at all? Please could you check this and let me know if I can order a matching four car rake (BT-C-C-BT) please? Many thanks. Jon Link to post Share on other sites More sharing options...
RMweb Gold Derails Models Posted January 10, 2019 RMweb Gold Share Posted January 10, 2019 (edited) Hi Dan, I am wanting to place an order for a rake of the GWR bow-ended suburbans but I think you have duplicated the listing for one of the brake thirds in GWR livery - the 'A' numbered one seems to be listed twice, and the one without the 'A' number does not seem to appear at all? Please could you check this and let me know if I can order a matching four car rake (BT-C-C-BT) please? Many thanks. Jon Hi Jon, Which code in particular is duplicated on your end? You can indeed order that rake, feel free to call and pre-order over the phone if you'd prefer. Cheers, Dan Edited January 10, 2019 by Derails Models Link to post Share on other sites More sharing options...
RMweb Gold Garry D100 Posted January 10, 2019 RMweb Gold Share Posted January 10, 2019 PM Sent. PM Sent. PM Sent. Hi, My points have not appeared either. Ordered A peckett on 5th, have emailed but not appeared yet :-) Garry Link to post Share on other sites More sharing options...
40F Posted January 10, 2019 Share Posted January 10, 2019 Hi, My points have not appeared either. Ordered A peckett on 5th, have emailed but not appeared yet :-) Garry It is only the 10th for goodness sake the 5th was Saturday SUNDAY 6th {no post ] Link to post Share on other sites More sharing options...
RMweb Gold Garry D100 Posted January 10, 2019 RMweb Gold Share Posted January 10, 2019 It is only the 10th for goodness sake the 5th was Saturday SUNDAY 6th {no post ]They were quoted as going on immediately and as ive had points problems before which Dan has sorted out.No harm asking, so in future furnish yourself with the facts before making unhelpful uneducated comments.....for goodness sake !! Link to post Share on other sites More sharing options...
RMweb Gold Garry D100 Posted January 10, 2019 RMweb Gold Share Posted January 10, 2019 Hi Dan, Got your message. Thanks very much for sorting it out, great service as always. :-) Link to post Share on other sites More sharing options...
RMweb Gold Derails Models Posted January 10, 2019 RMweb Gold Share Posted January 10, 2019 I've overridden the system this evening and hopefully all that hadn't had points yet now have them to spend. The points are garnered only on items with the red '1000' sticker on the listing and the corresponding offer text in the description, and there are a few lower value items in the 2019 loco range (Terrier, W4 Peckett, Pug, etc) that we've been unable to offer this on so please note that you won't receive points for these items. To find out how to use your points, click here and scroll down to 'Reward Points'. If anyone does still have any further issues, please don't hesitate to get in touch via PM or directly and I'll sort any issues straight away - it's the first time we've done this and we're constantly making upgrades to make the whole thing a little slicker! Your patience and co-operation is appreciated. Many thanks guys! Link to post Share on other sites More sharing options...
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