Dynamis waste of money grrrrrr

[cpt_jack_sparrow]

 

So I have had my Dynamis for about 14 months. As I am still in the build stage it has been used very little, infact total hours usage must be about 10 hours.

 

Any way last night it suddenly started scrolling through locos uncontrollably and had to be switched of to stop it, and now does every time it is switched on after about 2 mins.

 

Checked the joy stick, no jamming of bits stuck in it.

 

So I just Rang Bachmanns service desk for help and advice to be told... " Nothing we can do it's pretty much scrap "

 

Really I only had about 10 hours use out of it......

 

" you've just been unlucky sir "

 

" you could send it back to us for a charge of £20 we will have a look at it, but there is nothing in there we can fix"

 

What a total waste of money

 

Rant over

Paul

[Leicester Thumper]

save the pennies and go for a better control unit im afraid

 

i know people bang one about them, but my friends always tell me how good the NCE powercab is, for the money they say its a user friendly system and its simple and straightforward to use and is very reliable.

 

however, shop around first, different systems suit different people.

[Brian]

Hi

Have you tried a completely new and fresh set of batteries - Use new AAA dry cells for a start.

Also you could try a factory reset, as per Page 27 of the manual. Doing this you will lose all details stored, but it is defective at the moment anyway!

 

Worth a try and nothing lost!

[Leicester Thumper]

Hi

Have you tried a completely new and fresh set of batteries - Use new AAA dry cells for a start.

Also you could try a factory reset, as per Page 27 of the manual. Doing this you will lose all details stored, but it is defective at the moment anyway!

 

Worth a try and nothing lost!

 

better than forking out 20 greens to send it back to them! or spending more money on a new system...

 

while your at it, some stuff dont like rechargeable batteries, so if you have some in it atm then it might not like them.

[StaffsOatcake]

Before you junk it

 

disconnected the unit from the track and complete a factory reset. Once this is done, add your locos one at a time to the list. scrolling between them as add them until your whole fleet is added make sure you count how many you add into the list before it begins been a pain

 

If it does complete listing without problems connect it to the track and see if it functions properly. If it does all well and good if it doesn't then plan B

 

Take it into the garden and start the ceremonial burning.

 

Then invest in a another DCC system from a different supplier.

 

Not wanting to blow the trumpet of NCE too much, but they really are a superb piece of kit with many functions that you will be pushed to find on some high end systems. eg macros are available on the Powercab system. These allow for a number of accessories to be programmed into routes. A very useful addition indeed.

[gwrman]

Hi, I've got a NCE Powercab and I've just sold a Dynamis there is no comparison between the two, the Dynamis was a nightmare, but the Powercab just like plug-in and go. Easy for programming, controlling sound locos and accessories with the addition of a booster. Now I've got a Procab Handset to be my second cab.

Nigel

[StaffsOatcake]

Hi, I've got a NCE Powercab and I've just sold a Dynamis there is no comparison between the two, the Dynamis was a nightmare, but the Powercab just like plug-in and go. Easy for programming, controlling sound locos and accessories with the addition of a booster. Now I've got a Procab Handset to be my second cab.

Nigel

 

You don't need the booster for any of the features you list.

[Guest 009matt]

I got rid of a dynamis a while back and exchanged it and some cash for a gm prodigy. I wonder why I even bought the dynamis in the first place!

[prime586]

My Dynamis went back in its box last night after a year in semi-frequent use. The only reason I persevered with it was due to a dodgy cable connection with my Lenz 90 handset. Bit the bullet and ordered a new 90 yesterday (getting the old one fixed was met with no email response from the UK distributor).

 

It's been said by others on here, but the major issue I faced was with the infra-red connection. No flourescent lights or anything obviously other which might have disturbed it in the garage, but very often unable to connect with the handset even when right next to the command station.

[bertiedog]

A small point, but initially the unit should be returned to the seller and your rights under the sale of goods act invoked, the G/tee has nothing to do with it, it is plainly not usable, and the current limit is up to seven years for some goods, with electrical goods usually being treated as at least 36 months of use.

 

You have a right backed in law to have goods that function as described by the maker. The goods may be repaired to satisfy the law, no refund is promised.

 

Why did you contact Bachmann direct, they are not the people to contact, it is the seller, the shop, you contact, never the maker, unless in utter desperation!

 

Ask for service from the shop, it is what you pay for as part of the contract with them.

 

Stephen.

[Ron Ron Ron]

....(getting the old one fixed was met with no email response from the UK distributor).....

Hi

I trust you were trying to contact the new distributor and not the old one, who went out of business a little while back?

 

Email responses from UK model shops are notoriously haphazard, depending on who you are dealing with. No response appears to be all too common, according to the stories on RMweb and some other forums.

Did you try telephoning instead?

 

 

.

[prime586]

Hi

I trust you were trying to contact the new distributor and not the old one, who went out of business a little while back?

 

Email responses from UK model shops are notoriously haphazard, depending on who you are dealing with. No response appears to be all too common, according to the stories on RMweb and some other forums.

Did you try telephoning instead?

 

 

.

 

I tried to contact A&H, who are listed by Lenz as the UK distributor. Yeah - should have rung, but I tend to rely heavily on email at work and make the (dubious?) assumption that businesses will take an interest in replying where there's money to be made. It was a frustrating week last week trying to order a replacement Lenz 90 and LDT RS8s - no email response from A&H, and numerous phonecalls to another business resulted in "you are first in the queue" messages without anyone ever picking up the phone. Digitrains had what I wanted - ordered at 2pm on Tuesday by phone, arrived yesterday morning. Order worth £223.

[BromsMods]

To be fair to A & H they were at the Hobby & Model Show in Coventry from Sunday - Tuesday last week. One of the problems for a small business of being away from the home base is catching up on all the correspondence afterwards, whether it be electronic, voice or snail mail. The other problem is that in this electronic age of "everything must happen immediately" everyone expects immediate responses. Unfortunately the real world isn't quite like that (unless we could have 36 hour days)!!

[RedgateModels]

(unless we could have 36 hour days)!!

 

 

So that's how you do it John

 

 

 

 

 

[BromsMods]

So that's how you do it John

 

 

 

 

 

 

It feels like it sometimes, especially after shows!!

[prime586]

Well, the email was sent on Sunday March 7th, so I wasn't expecting an immediate response for obvious reasons....

 

As above, I've gone elsewhere. I didn't intend the postings above to bash them, or by implication reflect on other online traders who don't sell Lenz product. It was merely a reflection of the frustrations of trying to get the most basic of communications with two traders for product that - over the coming year - will probably cost me something in the region of £600.

[Lady_Ava_Hay]

I will throw in two pennorth here. I help my local trader with E Bay. I go less than once a week and he has frequently replied to any E Mails he gets through E Bay and quite a few besides in other areas of the business and I have noticed that his Inbox is crammed full of what might be called Spam.

 

It is quite noticeable that E Mail enquiries, even replied to ones and on E Bay as well, are rarely the winning bidder or result in sales. Most of the E mails that do result in business are from abroad and not model railway related.

 

I too order online and from E Bay privately but only for items that my local trader does not want to obtain or does not stock. I never communicate with my vendors mainly because I know what I want and I have done my research.

 

I think what I want to say is that, from my observations of trading, E mail enquiries about model railway standard items are a somewhat lesser priority to those who run retail operations with online trading as a sideline.

 

I would be interested in learning whether those traders who have a larger online presence would concur.

[Piemanlarger]

I had a dynamis go down with constant scrolling. Just took it back to my "local" model shop and it was replaced no probs.

 

Dynamis is outstanding controller, cheap, works under all conditionts, apart from a low energy bulb withing a foot of reciever, even with my back to controller.

Best sound chipped loco controller by far, and mobile!

[hollywoodfoundry]

<SNIP>

I think what I want to say is that, from my observations of trading, E mail enquiries about model railway standard items are a somewhat lesser priority to those who run retail operations with online trading as a sideline.

 

I would be interested in learning whether those traders who have a larger online presence would concur.

 

My entire operation is Internet based, and I answer emails as soon as they come in, or if overnight, first thing the following morning. I devote about 1.5 hours to this each morning. The thing is, I regard an email as just like a written letter, it requires an answer, and promptly, and if you do not know the answer, then at least acknowledge that you have received the email and say you will reply when you have the information.

[Red Fox]

My Dynamis handset has just given up the ghost, won't switch on. Changed the batteries and all that with no joy. About 4 months out of warranty, bother!

[Gallows Close]

Sorry to hear about your Dynamis. To me it's greatest asset is also it's biggest problem, that being the ability to roam about wirelessly - go for a Lenz or a Powercab and you'll soon forget you were ever in possession of a Dynamis.

 

E mail enquiries about model railway standard items are a somewhat lesser priority to those who run retail operations with online trading as a sideline.

 

 

To me it is simple. If you do not intend to reply promptly and courteously to an e-mail sent in good faith to your business, then do not advertise your e-mail address. As other posters have pointed out, there are retailers who will reply and will of course be happy to have the business.

 

Just my opinion,

Chris.

[Brian]

My Dynamis handset has just given up the ghost, won't switch on. Changed the batteries and all that with no joy. About 4 months out of warranty, bother!

Hi

If the Dynamis base unit and power supply are ok? There is a second-hand Dynamis handset only for sale here Dynamis handset, if its any help?

[Red Fox]

Sorry to hear about your Dynamis. To me it's greatest asset is also it's biggest problem, that being the ability to roam about wirelessly - go for a Lenz or a Powercab and you'll soon forget you were ever in possession of a Dynamis.

 

I have a Lenz Set 100 which is now being wired in replacing the Dymanis, back to an annoyingly restrictive wire.....

 

Hi

If the Dynamis base unit and power supply are ok? There is a second-hand Dynamis handset only for sale here Dynamis handset, if its any help?

 

I'll have a look, though I am abit wary of buying stuff from sites I don't know.

[Ron Ron Ron]

I have a Lenz Set 100 which is now being wired in replacing the Dymanis, back to an annoyingly restrictive wire.....

Keep an eye open for developments regarding TouchCab for the Lenz system.

AFAIK, the Lenz project has stalled at the moment (TouchCab news), but who knows?

 

 

 

 

.

[Tony_S]

I have a Lenz Set 100 which is now being wired in replacing the Dymanis, back to an annoyingly restrictive wire.....

 

 

You could wire in a few extra Xpressnet sockets, unplug the handset and walk to a more convenient one as the train arrives at its destination.

 

Tony