forest2807 Posted May 16, 2016 Share Posted May 16, 2016 Can anyone offer any advice regarding the above situation? The purchaser contacted me within a couple of hours (he paid with Paypal) and said that he would like me to cancel the sale and refund his payment. Do distance selling regulations (14 day cooling off/changing mind) apply to private sellers/transactions? Should I be magnanimous and give the refund, and just assume he is genuine? Or would you advise a 'tough luck mate' approach? If I send the item and adopt a harder approach he could claim it was lost/not received and Ebay would automatically refund him, and then I lose out on the item and the payment! Link to post Share on other sites More sharing options...
RMweb Premium Kris Posted May 16, 2016 RMweb Premium Share Posted May 16, 2016 Distance selling regs do not apply to private sales, only to businesses. Personally i would save yourself the hassle and cancel the sale. Link to post Share on other sites More sharing options...
RMweb Premium Barry O Posted May 16, 2016 RMweb Premium Share Posted May 16, 2016 It's easier to cancel the sale as it saves a lot of mucking about later. Link to post Share on other sites More sharing options...
muddys-blues Posted May 16, 2016 Share Posted May 16, 2016 Hi Adrian, was it an auction sale or buy it now ? If it is an auction sale you can cancel it and use the second chance offer to the next bidder. But as others have said, it's easier all round just to cancel the sale, relist it. Best regards Craig Link to post Share on other sites More sharing options...
Andrew P Posted May 16, 2016 Share Posted May 16, 2016 Yes I agree with all the guys above, cancel it and move on, he would also probably give you a NEGATIVE FEED BACK as well as other hassle as you have described. Link to post Share on other sites More sharing options...
forest2807 Posted May 16, 2016 Author Share Posted May 16, 2016 Thanks for the advice everyone. It was a buy it now sale so no second chance offers I'm afraid Craig. You have all confirmed my initial instinct which was to refund and relist. This way is annoying but it avoids any needless aggro or hassle. Thanks for your input chaps. Link to post Share on other sites More sharing options...
RMweb Gold RFS Posted May 16, 2016 RMweb Gold Share Posted May 16, 2016 Did you offer returns in the listing? In which case he could just send it back anyway if you posted it. Link to post Share on other sites More sharing options...
'CHARD Posted May 16, 2016 Share Posted May 16, 2016 Did you offer returns in the listing? In which case he could just send it back anyway if you posted it. And the point of this would be...... Link to post Share on other sites More sharing options...
RMweb Premium kevinlms Posted May 16, 2016 RMweb Premium Share Posted May 16, 2016 And the point of this would be...... Keeps a postman employed? Link to post Share on other sites More sharing options...
Talltim Posted May 16, 2016 Share Posted May 16, 2016 And the point of this would be...... The point is that if you took the hard line and insisted on completing the transaction then you would be in the same position as having cancelled the transaction but out of pocket the postage too. Link to post Share on other sites More sharing options...
yelrow Posted May 16, 2016 Share Posted May 16, 2016 Paypal will refund him, if he asks. They always take side of purchaser. Easier, to bite the bullet. john Link to post Share on other sites More sharing options...
davefrk Posted May 16, 2016 Share Posted May 16, 2016 Yes easier to refund if you haven't posted the item and he may give you good feedback for being a decent chap. Happened to me once. Dave. Link to post Share on other sites More sharing options...
RMweb Premium MJI Posted May 16, 2016 RMweb Premium Share Posted May 16, 2016 And Paypal also takes 20p off you each time. I had one moron keep buying and I kept cancelling, ended up short refunding to cover the fees he was building up for me. Blocked bidders is so good. Link to post Share on other sites More sharing options...
RMweb Premium polybear Posted May 16, 2016 RMweb Premium Share Posted May 16, 2016 And his reason for wanting to cancel is? I've just had a non-bidder/timewaster/t*sser that I had to use ebay to strike the seller fees. At which point I lost the ability to post negative feedback. So his feedback is still 100% squeaky clean..... I re-listed the same item (non-railway, collection only) and got a message (not from the original "buyer") asking if I'd accept a tenner less. I ignored it, as I smell a rat somewhere.... Link to post Share on other sites More sharing options...
Lady_Ava_Hay Posted May 16, 2016 Share Posted May 16, 2016 I re-listed the same item (non-railway, collection only) and got a message (not from the original "buyer") asking if I'd accept a tenner less. I ignored it, as I smell a rat somewhere.... You could be right or more likely one of the previous watchers noticed it had been re-listed. If you wait a while before relisting that will usually bring a crop of newbies to watch. BIN offers are always a lot slower than auction listings. I have listed an expensive item for two months and then seen a buyer offer a fair price on the last day and agree to pay cash and a bit extra for me to deliver it after a few weeks of being contacted to ask if I would accept a bid that amounted to half what I was asking from another bidder. Always remember that the current EBay is populated by either traders or experienced sellers/bidders. Link to post Share on other sites More sharing options...
Horsetan Posted May 16, 2016 Share Posted May 16, 2016 Some eejit in Streatham bid on my spare Yamaha portable piano, and is now keeping radio silence in the hope that I'll forget about it. eBay case duly opened. Link to post Share on other sites More sharing options...
RMweb Premium letterspider Posted May 16, 2016 RMweb Premium Share Posted May 16, 2016 What you don't want is to send it out and then they demand a return, claiming there is some fault - or they may deliberately damage it - which has happened to me. In these cases eBay will side with the buyer as you have no way to prove it wasn't damaged / faulty when you sent it out If only we had the old RMWeb classifieds - which was brilliant. Link to post Share on other sites More sharing options...
jaym481 Posted May 16, 2016 Share Posted May 16, 2016 I hit BiN on an item listed in the N Gauge section, and when the seller contacted me about post arrangements asked if I wanted to buy another, complimentary, item also listed. When I looked at the second item, it was listed in OO, so i asked the question. Of course, that was a seller's error, but the seller was good about it, and as long as both parties agree to the cancellation I think no additional fees acrue to the seller. Force the issue, and as already mentioned, the 'buyer" returns it for a refund, which includes postage both ways. Link to post Share on other sites More sharing options...
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