rue_d_etropal Posted August 1, 2020 Share Posted August 1, 2020 (edited) Not sure what to make of this. Maybe it is just me, but since last night(in effect start of monh),I have noticed UK prices on my items have dollar/pound conversion wrong. looks like it is wrong way round with pound price being higher than dollar price. It might not actually affect price changed but it probabably would put some off buying, thinking price has gone up. My suspicians are that the file or software being accessed to calculate exchange rate has an error in it, but it might be outside control of Shapeways control, and as it has happened at start of a weekend, there might be fewer support staff to look at problem. Just had a look at prices in euros and the euro price converts properly from dollars Edited August 1, 2020 by rue_d_etropal 2 Link to post Share on other sites More sharing options...
Knuckles Posted August 1, 2020 Share Posted August 1, 2020 Hope it's a bug. If not good luck us selling anything through there. I tweeted this... https://mobile.twitter.com/i/timeline Hope it isn't 'real' and gets fixed. I checked items on my Shapeways basket that been there for a while and their price has mooned too. Link to post Share on other sites More sharing options...
rue_d_etropal Posted August 1, 2020 Author Share Posted August 1, 2020 (edited) looks like a classic bug, I hope, someone just entered field incorrectly. It was certainly working OK yesterday, and I only noticed I think after midnight when date changed. Having said that, there have been some Y2K bugs resurfacing this year, because temporary fixes were simply adding 20 to some dates. I don't do twitter(simply because I never have done, not because Idon't want to), and can't see that message. I have put something on SW forum, so hopefully someone might notice. Edited August 1, 2020 by rue_d_etropal 1 Link to post Share on other sites More sharing options...
Knuckles Posted August 1, 2020 Share Posted August 1, 2020 I didn't know people needed a twitter account to see them. Guess posting tweets has been pointless all this time then. Link to post Share on other sites More sharing options...
Talltim Posted August 1, 2020 Share Posted August 1, 2020 Just now, Knuckles said: I didn't know people needed a twitter account to see them. Guess posting tweets has been pointless all this time then. Normally you don't need an account to see public tweets, but I get the logon page too. (I have an account but I'm not logged in in this phone ) Wonder if it's that link? 1 Link to post Share on other sites More sharing options...
rue_d_etropal Posted August 1, 2020 Author Share Posted August 1, 2020 (edited) 17 minutes ago, Talltim said: Normally you don't need an account to see public tweets, but I get the logon page too. (I have an account but I'm not logged in in this phone ) Wonder if it's that link? Possibly been 'Trumped' I have sent a meessage to SW customer services, hopefully someone is on duty. just received an auto reply so at least it has reached them Edited August 1, 2020 by rue_d_etropal Link to post Share on other sites More sharing options...
RMweb Premium Jeremy Cumberland Posted August 1, 2020 RMweb Premium Share Posted August 1, 2020 (edited) You are quite right. A basic $5 print I paid £5.18 (inc VAT) for in July is now being quoted as £8.04 (£6.70 + 20% VAT), representing an exchange rate of $0.74 to the pound, when it is presumably meant to be the reciprical of this ($1.34). This is one of my own models, but the same error applies to public prices. Edited August 1, 2020 by Jeremy C Link to post Share on other sites More sharing options...
RMweb Gold chuffinghell Posted August 1, 2020 RMweb Gold Share Posted August 1, 2020 I’ve just uploaded a revised drawing and the prices are 40% higher than they were yesterday Lets hope it’s an error Link to post Share on other sites More sharing options...
rue_d_etropal Posted August 1, 2020 Author Share Posted August 1, 2020 my calculation is that it is an error. the dollar prices have not gone up, just the pound conversion. Link to post Share on other sites More sharing options...
RMweb Gold chuffinghell Posted August 1, 2020 RMweb Gold Share Posted August 1, 2020 Do any of their competitors do the same material as their Smooth Detail Plastic? Link to post Share on other sites More sharing options...
rue_d_etropal Posted August 2, 2020 Author Share Posted August 2, 2020 Quote looks like problem has been fixed,but no message from SW to say what happened. It may have been out of their control, ie software they were linking to which was the problem. 2 Link to post Share on other sites More sharing options...
RMweb Gold chuffinghell Posted August 2, 2020 RMweb Gold Share Posted August 2, 2020 (edited) I can confirm the prices are back to normal* *as in as extortionate as they were before the 1st August Edited August 3, 2020 by chuffinghell Link to post Share on other sites More sharing options...
Knuckles Posted August 2, 2020 Share Posted August 2, 2020 Yay. Now we just back to high prices, not hyper inflation. Panic over. 1 Link to post Share on other sites More sharing options...
rue_d_etropal Posted August 2, 2020 Author Share Posted August 2, 2020 suspect it was software not under SW control, as I would not be surprised they used a global exchange rate conversion piece of software. Link to post Share on other sites More sharing options...
SpoorObjecten Posted August 3, 2020 Share Posted August 3, 2020 (edited) Sorry for the inconvenience guys! It looks like the finance team accidentally swapped the values for the conversion from Dollar to Pounds. I've filed a report on this to make sure it won't happen again and gets double checked before publishing. Edit: sorry also nobody on duty during the weekends at Customer Service (i like to be off during the weekends) Edited August 3, 2020 by SpoorObjecten 3 1 1 Link to post Share on other sites More sharing options...
Dazzler Fan Posted September 7, 2020 Share Posted September 7, 2020 Always seen Shapeways front-end Staff as "Artsy Fartsy" Business Approach; you have to dig deep to get definative answers. The problem of Conversion rates and how they present Invoices has always been a problem to understand the build-up, and how VAT features. It appears muddled to me. US Dollars are a good Currency to stick with and follow through to Charging. It is how most International Trade is conducted. N. Link to post Share on other sites More sharing options...
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