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Model Rail no. 317 not received.


bubbles2

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I have not yet received my Model Rail no. 317 mail order copy, which is unusual as it normally drops though the letter box several days before it’s available over the counter and I see it’s in WH Smith’s today, has anyone else received their mail order copy yet or are they all late?

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29 minutes ago, bubbles2 said:

I have not yet received my Model Rail no. 317 mail order copy……has anyone else received their mail order copy yet or are they all late?


My subscription copy arrived earlier this week on Tuesday or Wednesday. 

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2 hours ago, bubbles2 said:

I have not yet received my Model Rail no. 317 mail order copy, which is unusual as it normally drops though the letter box several days before it’s available over the counter and I see it’s in WH Smith’s today, has anyone else received their mail order copy yet or are they all late?

They aren't late. Suggest you call 01858 438884 or e-mail bauer@subscription.co.uk (CJL)

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This can happen albeit rarely - some years ago I had one issue which never arrived. I knew it had reached the shelves on time but left it for about 10 days before phoning for a replacement, just in case it was 'stuck' in the system. The replacement turned up but the first one never did.

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  • 2 weeks later...

So I waited the 10 days that the Great magazines web site says to wait, tried to order a replacement subscription copy from my active subscription and it says unable to order a replacement so have now sent an email to bauer@subscription.co.uk and had an automated response saying they aim to get back to me within 2 working days.

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