Can't log on to broadband

[Ohmisterporter]

I am a broadband Orange customer. For the last week or so when I try to log on in the evening I get a message to the effect "do not recognise your user name and password". This despite the fact that I have been on earlier in the day with no problems. If I type in my username and password it makes no difference. Is it because they have the maximum number of users, like RMWeb-3 etc? After ten at night I get on OK as well. If it is just a capacity problem I wish they would say so.

 

Geoff.

[David Rickard]

Are you using wireless broadband? It does sound like a capacity problem, but generally speaking things just go slow, rather than bin you entirely.

 

I'd be inclined to phone and complain.

[DonB]

Yes complain.... LOUDLY!

I'm in the middle of a long ongoing complaint with AOL (Grrrrr). Several goes at their expensive "help" desk without success, as we are not getting continuous connection during the evening. Eventually due to several others in a neighbouring area complaining to our MP of the connection being virtually unusable at peak demand times, he (the MP) asked via a local message for other views. I contacted him with a resume of my problems, and he has asked the "Head of Parliamentary Affairs" at BT to investigate my complaint.

Eventually AOL took notice when I asked for my MAC code so that I could Migrate to another supplier. I immediately got a new router in the post, but had to chase them for the password to set it up. That took a week! In the meantime I lost all connection with the "wrong password or name" message. Back to "help" desk who took 28 minutes of my telephone time to sort it out. ("Thank you for ring AOL") Grrrrr again!

The MP's input seems to have livened things up in the last 24 hours, I had a senior customer liason guy ring me for details of my system set-up last night, and promised to contact BT to check the line. Then he rang again at an agreed time today to say that BT had found a fault at the local exchange, and that he had asked them for the timeframe to fix it, Promised to ring again tomorrow afternoon, and every day with updates until it is fixed. We will see !!!

[Ohmisterporter]

Are you using wireless broadband? It does sound like a capacity problem, but generally speaking things just go slow, rather than bin you entirely.

 

I'd be inclined to phone and complain.

 

Not on wireless. Previous experience of phoning to complain meant talking to a bloke in India who denied it was anything to do with Orange. Just logged on at 20:45 with no problems. I wouldn't mind if it's a capacity problem if they would just say so.

 

Geoff.

[QWILPEN]

used to get this all the time with "donttalk,donttalk" along with an intermitant phone line which ment spending hours on the phone again (mobile) to India or South Africa getting no where. got so fed up started writing to them recorded delivery to the chief exec still no joy couldn't even get a mac number from them, compalined to ottello they helped a bit but in the end the only way we could get away from them was by cancelling the direct debit and wait to get cut off which they did,

 

Good old BT then came to the rescue for the phone and plusnet for adsl

 

steve

[spongebob]

I tend to find with orange that the main problem is with losing the connection. It can go weeks without problems and then all of a sudden it'll drop the connection quite a lot. It's a real pain having to run down 2 flights of stairs, switch off the alarm, unplug their archaic looking router (so old it's actually got wanadoo under the outer surface) then go back up and wait for the thing to reboot itself. I did find their call centre staff helpful though as I inadvertently put it into paired mode (for wireless i believe) once and having lost the destruction leaflet and internet completely was stuck as to a solution. Maybe it's their way of slowing you down if they think your useage is excessive.