RMweb Gold Re6/6 Posted May 6, 2015 RMweb Gold Share Posted May 6, 2015 http://www.dailymail.co.uk/money/news/article-3069278/How-eBay-left-pocket-Goods-never-arrive-buyers-turn-fraudsters-customer-disputes-settled-computers.html Link to post Share on other sites More sharing options...
RMweb Gold Enterprisingwestern Posted May 6, 2015 RMweb Gold Share Posted May 6, 2015 Crikey, Daily Mail and eBay, what a combination. Mike. Link to post Share on other sites More sharing options...
hayfield Posted May 6, 2015 Share Posted May 6, 2015 John I think every company has its own issues, from shops to utility companies to banks etc. None escape the odd hassle Whilst I have never been a victim of fraud on eBay I have had a few problems and all but one was sorted out extremely well, the other was but they omitted to tell me and gave me a £25 credit even though I never had a financial loss. Perfectly happy buying low value items from the model railway section and after a quick check on the seller happy to buy higher value items. But model railway items except at the top end I feel is quite safe. However there are plenty of things I would not buy from eBay, electronic items, golf clubs, perfumes, trainers etc. There are a couple of golf retailers I also buy from but keep away from products that are easily copied or tampered with. If I have a buyer I am unsure about, then its recorded or special delivery. Ebay/Paypal do protect sellers as well as buyers Link to post Share on other sites More sharing options...
hayfield Posted May 6, 2015 Share Posted May 6, 2015 Crikey, Daily Mail and eBay, what a combination. Mike. Could be worse, Daily Mirror or Star and eBay would be even worse. Do give the Mail some credit, they got his money back !! Link to post Share on other sites More sharing options...
MarkC Posted May 6, 2015 Share Posted May 6, 2015 Didn't they run a similar story not so long ago? Link to post Share on other sites More sharing options...
RMweb Gold big jim Posted May 6, 2015 RMweb Gold Share Posted May 6, 2015 No, that story was about a romanian attempting to sell princess diana's cancer cure on ebay to a gay immigrant Link to post Share on other sites More sharing options...
RMweb Gold big jim Posted May 6, 2015 RMweb Gold Share Posted May 6, 2015 On a more serious note someone tried to claim back from me a few months back through the 'money back' policy for a £130 sound chipped loco, luckily i was water tight with my paperwork (ie special delivery form, emails etc) and he was blocked from getting a refund and keeping my loco I sell very little on there now Link to post Share on other sites More sharing options...
RMweb Gold Re6/6 Posted May 7, 2015 Author RMweb Gold Share Posted May 7, 2015 I do sell/buy on there from time to time and haven't (not yet!) had any issues with anybody I think that it's been said on here before, but by and large 'our' hobby is pretty 'kosher' with the exception of a few chancers that we spot on 'madness' from time to time. Nothing wrong with our 'usual suspects' who just sell at exorbitant prices, but we know all about that. I do agree about electronics being products to avoid. Though I recently bought a digibox from one firm which didn't work properly and have sent me the postage to return it. So can't be fairer than that in this case. Link to post Share on other sites More sharing options...
Horsetan Posted November 10, 2015 Share Posted November 10, 2015 On a more serious note someone tried to claim back from me a few months back through the 'money back' policy for a £130 sound chipped loco, luckily i was water tight with my paperwork (ie special delivery form, emails etc) and he was blocked from getting a refund and keeping my loco I sell very little on there now Coming back to this topic, I currently have a buyer trying to claim that a railcar set from the huge Swiss collection described as "DCC-ready" (which it is, since it has the 8-pin connector and circuit board) should either have had a decoder fitted or be supplied with parts to fit a decoder. He now wants me to pay for that work to be carried out. It's an interesting, if cheeky attempt to claim what I believe is a freebie. Link to post Share on other sites More sharing options...
RMweb Gold Metr0Land Posted November 10, 2015 RMweb Gold Share Posted November 10, 2015 Coming back to this topic, I currently have a buyer trying to claim that a railcar set from the huge Swiss collection described as "DCC-ready" (which it is, since it has the 8-pin connector and circuit board) should either have had a decoder fitted or be supplied with parts to fit a decoder. He now wants me to pay for that work to be carried out. It's an interesting, if cheeky attempt to claim what I believe is a freebie. Do you know any good solicitors who could put the frighteners on him? Link to post Share on other sites More sharing options...
Horsetan Posted November 10, 2015 Share Posted November 10, 2015 Do you know any good solicitors who could put the frighteners on him? I could think of a couple.... Link to post Share on other sites More sharing options...
hayfield Posted November 10, 2015 Share Posted November 10, 2015 Send a letter of complaint to eBay about a buyer trying to scam you Link to post Share on other sites More sharing options...
RMweb Gold Re6/6 Posted November 11, 2015 Author RMweb Gold Share Posted November 11, 2015 Would a letter even be acknowledged? The company's obstacles (deliberate?) to direct communication seems inbuilt into their business systems. Replies that appear to be 'automated' don't help. For example, the recent loss of a 'finescale' category and the lack any satisfactory response to our complaints and suggestions. Link to post Share on other sites More sharing options...
Horsetan Posted November 11, 2015 Share Posted November 11, 2015 Frankly it's not worth the bother. I'll get him to send the set back and give him a refund. Link to post Share on other sites More sharing options...
hayfield Posted November 11, 2015 Share Posted November 11, 2015 Would a letter even be acknowledged? The company's obstacles (deliberate?) to direct communication seems inbuilt into their business systems. Replies that appear to be 'automated' don't help. For example, the recent loss of a 'finescale' category and the lack any satisfactory response to our complaints and suggestions. You can have a dialogue with them, they need buyers just as much sellers. As a seller if you have done everything correctly they can be very helpfull Link to post Share on other sites More sharing options...
peter220950 Posted November 11, 2015 Share Posted November 11, 2015 Particularly relevant, I have just had a problem, with an Ebay seller, with the purchase of a TV that didn't arrive, I reported a problem a week or so ago and they told me to wait until the 11th for a response from the seller, at 12.01 this morning they asked me if the seller had responded, I replied that I had no communication. At 12.06 an e-mail arrived stating the Customer Service had considered the case and refunded my account. I know a lot of this is probably automated but to have the matter resolved within 10 minutes of the date due was pretty impressive. For most transactions the Ebay/Paypal combination seems pretty robust and I have never had any issues with them. I'm still waiting for the monkeys at Currys to sort out the damaged fridge freezer they delivered a fortnight ago, far more trouble and wasted time trying to sort it out. I should have let them unwrap it, but they seemed to think it would be a good idea to unwrap it in the the back of the van before carting it through the pouring rain into the house, what could possibly go wrong with that? Peter Link to post Share on other sites More sharing options...
Jenny Emily Posted November 14, 2015 Share Posted November 14, 2015 I stopped selling on Ebay a long time ago because it was too much hassle with people trying it on. Whilst I still occasionally buy stuff without issue, a few years ago my partner bought a video camera that turned out to be very faulty (looked like it had been rolled over with a JCB, then put back into packaging and posted out). Paypal ruled against her for some reason and refused to consider the matter further, so she took out a claim in the small claims court against both the seller AND Paypal. They took notice of that and promptly refunded. Most internet based companies are cavalier and arrogant when dealing with buyers and sellers. Amazon can be pretty bad if you are a seller or business, and Google are in a league of their own for considering themselves to be not bound by the laws of various countries. Google I have sued, and I eventually. It took a lot of effort, but eventually we made them take notice of UK law. Link to post Share on other sites More sharing options...
hayfield Posted November 14, 2015 Share Posted November 14, 2015 I think you will find eBay had to comply with distant selling rules to protect buyers, on the other hand if a seller can prove they have complied with eBay's rules they also get some form of protection There are more dodgy buyers than sellers on eBay and they have to protect sellers as much as buyers. I guess they cannot always get it right all the time Link to post Share on other sites More sharing options...
RMweb Gold Re6/6 Posted November 14, 2015 Author RMweb Gold Share Posted November 14, 2015 I've been fortunate selling now and again without problems, mind you I've only ever sold model railway stuff and occasionally other 'toys'. Bye and large railway modellers are a decent bunch. Link to post Share on other sites More sharing options...
Crosland Posted November 15, 2015 Share Posted November 15, 2015 I've never had a problem, in almost 15 years, that wasn't easily solved to the satisfaction of all parties. Link to post Share on other sites More sharing options...
hayfield Posted November 15, 2015 Share Posted November 15, 2015 I like it when folk say they are stopping using eBay, less competition for me Link to post Share on other sites More sharing options...
RMweb Premium polybear Posted November 22, 2015 RMweb Premium Share Posted November 22, 2015 I won a non-railway related item for 99p incl. p&p several weeks ago - I was the only bidder. After a couple of days I receive a message: "I've tried to get your item to the post office in the last two days. On Monday I couldn't make it in time due to being struck in traffic. Today I made it but their post had already gone and they refused to accept the item. I am finishing earlier to take it tomorrow." I then receive another automated message that my item had been posted. After more than a week - no item; I ask for confirmation that it's been posted. Another message: "Hi, got your message saying not received. I posted recorded but foolishly didn't keep the receipt so my fault entirely, and I will issue a full refund. PayPal shows the payment as "pending" so doesn't have an option for me to refund it, so I will need to figure this out. Please bear with me. Sorry." Whilst I have received the refund, I preferred to have the item. Am I correct in suspecting the Seller is feeding me a load of Rollox <sp> ? Brian Link to post Share on other sites More sharing options...
hayfield Posted November 22, 2015 Share Posted November 22, 2015 Brian I think you are probably correct, shame but just open a dispute through eBay that will get your money back under eBay's buyer protection program. Then leave the appropriate feedback. 1 star feedbacks normally do the trick Link to post Share on other sites More sharing options...
RMweb Premium Grovenor Posted November 22, 2015 RMweb Premium Share Posted November 22, 2015 No need of a dispute, he already has his money back! Whilst I have received the refund, Regards Link to post Share on other sites More sharing options...
hayfield Posted November 22, 2015 Share Posted November 22, 2015 Sorry, I was looking at payment pending part of the reply, overlooked the last part of the reply !! Link to post Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.