At the beginning of this year I completed some kit built coaches which I wanted to fit Bachmann short couplings to. I can't fit NEM pockets because the bogie design wont allow it. I looked for the 36-025 short screw on couplings and all the usual stockists said 'out of stock/on order'. I ordered with one of the bigger dealers after looking at the Bachmann website which said 'arriving April/May', expecting that by June I should be in possession of some couplings. Around the beginning of June the Bachmann website changed to saying 'arrived' for the couplings so I foolishly thought they might arrive soon. No, still no sign at end of June, so emailed Bachmann at the beginning of July and received what can only be described as a rather useless reply as follows.
"Thank you for taking the time to contact us. This item is currently out of stock however we do have further supplies on order with our supplier. Once we have a projected date for these to be released our website will be updated to reflect this. "
I went back saying their website said they had arrived and received the following
"Sorry for any confusion regarding this. Our website has actually been showing this item as Arrived for some time, which is correct as the item has indeed ‘Arrived’, however it has been out of stock in our warehouse for a while now too. Once we have a projected date for these to be released our website will be updated to reflect this."
Can anyone explain how they can have arrived and yet be out of stock in their warehouse and no stocks have reached any dealers.