Placed a substantial order with Hattons. Despatched by 24 Dpd tracked. Never arrived. Contacted Hattons who say the tracking says it’s still in Liverpool but it’s lost. Asked Hattons for a replacement or a refund. Won’t give me either until 20 days have passed. Seems unfair to me. I’ve got neither the money or the goods. Used Hattons for years will think twice about using them again.   Anyone had similar problems and how was it resolved?