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Timz01

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Posts posted by Timz01

  1. I am fairly sure the consumer contracts regulation (for the UK) would protect customers  and would require a replace / refund if the package gets lost / stolen, regardless of choosing / or not the "upsell" of "innsurance"

     

    It would be interesting to see if the attach rate Navidium has sold them on will be worth it.

  2. Hi Barry

     

    That has been covered in our regular newsletters and in our FAQs: http://www.revolutiontrains.com/faqs/ - the website has no way of knowing whether you want orders delivering to different addresses or if you have moved house, so as noted in the FAQ please drop us an email asking us to update the shipping address on certain orders (please tell us which orders).

     

    Thanks

     

    Mike

    Hi Mike,

     

    I have also moved and sent a message through your website (around a week ago) mentioning the order numbers and my new address, I have not heard anything back and the site still shows my old address on the individual orders, do you plan to confirm these changes? (i appreciate you are only 2 people but it would be good to know it is going to ship to the correct address)

     

    Many thanks

    Tim

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