leighcollett80

Thank you for all your support guys i work very hard to make my customers happy and some times i make mistakes and i will always hold my hands up i am only human after all very impressed by the people who jumped in and stuck up for me when that person started a huge rant on the first post once again many thanks all regards Leigh Collett 

MMMMM looks like I a have just been unlucky with my experience with this shop. Ordered a couple of Bachmann FNA's (39-345A & 383-47A on a Sunday morning and paid £6.95 for next day delivery (if ordered before 3pm online) but they didn't turn up until midday Tuesday. Ok I thought never mind so checked the order and was sent 2 of the same Item (38-347A) not what I had ordered even though the despatch note was correct for my order. Ah well we all make mistakes I'll call the shop, and get an answerphone message asking to leave name an number. Still waiting for call back a week later. Tried emailing using the email provided in the despatch email where it says "any queries contact us here" still waiting response a week later.

 

Shame really as there seems to be nothing but positive remarks about this shop which really does have some very good prices but its really put me off any further purchases.

 

Not angry just disappointed at the lack of response I've had.

 

Cheers Trailrage

Good morning my friend my name is leigh the owner of Colletts Models sorry to hear you have had a bad experience i have recieved no messages and this is the first i have heard about this.The shop is closed on a Sunday's and Monday's but i went in especially on the Monday just to pack & post your parcel as stated on the website delivery is Monday-Friday only with interlink i will get another 38-345a sent to you if you can return the duplicated one to me i will refund the postage cost i do apologise it was my error i will give you a quick ring this morning regards Leigh