Thats the diffrerence, i opted for the refund.
I was told "Returns have a huge cost implication for us, which inevitably are passed on to the customers"
Thats the exact wording from the email. Despite the fact that i returned the item at my own cost.
For context - out of 5 orders, 2 were returned. one the faulty 37 and the other a farish 31 which was ordered in error.
For that they banned my account basically implying i was costing them too much money.
After an official complaint to the director they did unban my account but i wont be using them again.