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Parcelforce: taking the joy out of online shopping.
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Brilliant! that really sums them up in the most pithy way. My best effort has just been to rename them Parcelfarce! I totally agree that in a field of high competition they are the most awful of all parcel companies, although local variations do cause different experiences for different people. Yodel are also banned in my house, but the local Hermes crew are top notch.