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Midland compound 1000

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Posts posted by Midland compound 1000

  1. An update as such is that the problems with the UK delivery only affected half of the batch of Silent models, which I know is not what we wanted to happen at all and I do apologise for the delay in getting back to all customers affected and this has understandably caused me to postpone sending out international ones until later this week, which I aim to start sending out from Wednesday. Tom will be on site with me at Locomotion tomorrow and I know he has been in constant contact with the couriers in sorting out the error that occurred.

    Regards

    Stuart

     

    Great to hear :).

  2. Likewise. Last Monday, I received the letter with the new replacement chains to go with my model that has still not arrived. At the moment I don't know whether it is lost in the "post" or whether it has been dispatched or not. It is this aspect that I find frustrating and the complete lack of customer contact (other than via messages on this forum). However, waiting for an excellent model is not an issue (nor is the possible loss of my name and address which some seemed very concerned about). And before someone says that the models were sent out with tracking, I also know from personal experience that things can get lost or delivered to wrong addresses even with tracking.

    JK

    Yeah I received my Chains on Friday, still heard nothing as it needs to be here before Thursday or after Sunday as I'm off to a festival.
  3. Lovely bit of film – thank you for posting it. That’s the late John Bellwood, CME of the NRM, driving. He also drove the Single in an episode entitled The Quest for Speed in the series Steam Days with the late, great, Miles Kington. Sadly, that episode isn’t currently available on the BBC.

     Oh right, didn't know that thanks!

  4. Hello everyone, just had a look on the locomotion website and a new section has popped up on the stirling.



    "Firstly we would like to thank everyone for their patience & understanding in the fulfilment of orders for Stirling Single. We are fully aware of the issues experienced with some of our loyal customers receiving duplicate orders which has been caused during upload of all details into the fulfilment system.

    We are working tirelessly with them to rectify this issue and have all information on which customers have been sent or received duplicate orders and if needed we will be contact them in due course, we can only apologise for this error happening with what we think is our best model yet!

    Due to the high number of calls we are receiving you may see a delay in these been answered but we have added extra staff in to support us during this busy period for Locomotion Models.

    Please be rest assured we have enough models to fulfil all pre orders and we will have further info overnight from our fulfilment provider once POD for models have come through the system and we can identify which customers haven’t received there order.

    We do hope that once you receive your order you will be very impressed and happy with the final model.

    Any customer who has received extra models will be contacted by APC/YDL to arrange collection as we have full tracking information for them."

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