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No changes have been made Tony. Perhaps clear your cache / cookies? Once you tick the box it remains active for your session.

Hi Tony The voluntary customer option is a checkbox on the cart page. Don’t click it and it won’t be added. Thats the default. Regardless of customers choosing to contribute we make one for every order regardless. Hope that helps clarify.

Paying £35 to gain DCC control with a Stay Alive, as much requested by customers.

As both Fran and I have suggested, if you contact our support team, they can evaluate your case, and best advise. Please log in at https://accurascale.com and click on 'support' or use any of the methods listed here https://www.accurascale.com/pages/contact

lol. Language does indeed move forward and evolve and is driven by modern technology (zoom and google and such like) but as a nearly 50 year old I’ll take the compliment lol.

Have you reached out to support?

If it’s the same person we would love to know his current location.

Not entirely sure how you are measuring but the sockets perfectly match the NEM guidelines. The magnet couplers are set to couple the coaches as close together as possible to make sure there are no issues on R2 track. They are not related to the NEM standard. The short couplers are also set at a similar distance and are also designed to avoid issues on typical layout curves. Both options are a significant improvement, we feel, on both NEM compliance and radius 2 compatible close coupling. Feel free to drop our support team a note.

Absolutely. We plan to maintain stock availability as much as possible and the next run is already mapped out (and a few more after that, and more versions and variants etc). We will share more once decorated samples are in hand

Funnily enough the biggest challenge, we face nowadays is not in achieving accuracy of body shape, detailing, variations, bogie position and wheelbase or color matching, but rather that the customer will not compare to the prototype, but to models that have gone before, which are in many cases, quite wrong and part of our motivation to bring out corrections 😀

For the sake of accuracy our warranty team have a dedicated stock allocated and can exchange models from that. Repair is an absolute last resort in any case. HTH.

https://accurascale.customerdesk.io/#rp-customer-widget-faq-7aa8b592-1544-4f39-8f30-7cf93d005fde There is also a hard copy included with your Class 37 Booklet pack.

Hi Mike All of the plastic including the foam is PET (Polyethylene terephthalate) which is type or class 1 for recycling. In theory it should be supported by all schemes.

The sound fitted model is exactly 785g. The DCC ready version is about 8g less.

Absolutely, all of our packaging is fully recyclable, including the black foam inserts, clamshells and all documentation (and indeed pretty much all of the models themselves) and we're now moving / have moved to a card end cap and matching card box for customer shipping, which negates the need for any infill. We're exploring other measures to further improve the efficiency in these areas. We work closely with our factory partners, most of whom carry a lot more ISO certifications and climate credentials than we do (yet) and do our upmost to minimise our impact where we can. It's a constant battle of small wins but eventually, like saving those pennies, or getting your cash back points on purchases, those little wins add up to something meaningful over time. It's worth the reiteration that this is not any kind of 'offset' scheme or greenwash, rather we are pooling with other shopify powered providers, to directly invest into carbon capture tech and solutions in a meaningful way (as a first step) and that the investments will grow over time into other relevant areas. From a customers point of view there is ZERO impact, no prices have moved, we still don't charge you for delivery at all (in the UK, other limits apply :) ) and everything is and was as before, just we're taking a % of our margin and trying to use it to negate the carbon / energy used in getting you those parcels of joy.

Yes, we're actively working on a spares website.

Lets just say we ran out of wagons on our test track 👍

At the moment there is a slight queue but we would hope to be back to same day by Monday.

Hi there Have you dropped a line to support? Ideally including a video. We can then advise if there is a fault 👍

Oh very soon. Our ‘launch later’ mantra means that things will be much much closer to delivery before revealed 👍👍

That specific issue is a DPD documentation glitch and our team and our DPd account manager are on the case. All orders will definitely be fulfilled 👍 Hope that helps reassure and our apologies for the screwup.

Total Coincidence (and we don't have a view of the running lines from the lab) :) (Ok, well actually we do :)

Https://accurascale.com/status

If you’re having cut outs do please reach out to support and we can provide a solution without you having to spend any money.

If your manor doesn’t start smoothly (assuming a good dcc controller) Try increasing the voltage to the recommended 14v ?