I'm just calming down. I think I've just had a touch of the Victor Meldrew's. Matthew wanted to pay for his UCAS application online. When he did the last bit his debit card was rejected by his banks verification process and he had to phone his bank. Because he got confused (the man didn't speak clearly) and asked me what they meant they said they couldn't help him as someone else was providing the answers and put the phone down. He re-dialled had another go while I went out of the room and they wouldn't talk to him and said he had to go to a local branch.
Well he will go into a local branch and he is going to close the account and he has opened one up online with the bank we use. To be honest I was never really happy about how he'd signed up with his present lot (who when I had an account with them in the 1970s lost my account for 6 weeks), apparently some woman pursued him round the college at new student week last year until he signed. He was too polite to say no. I have told him it is perfectly polite to say "No, thank you " to people like that. My local bank branch are nice and their national call centre (out of hours) are helpful and pleasant even with financial nincompoops like me!
I did pay for Matthew's UCAS entry with my card!
I think a cup of tea is called for.
Tony