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Rails Announce OO 18000 Gas Turbine Locomotive


Oliver Rails
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And my black & silver version has just arrived as promised via Parcelforce . Beautiful,heavy and intact. It will be a little while hence ere it tales to the metals as I have another matter to attend to soon. Never mind that…I’d like to pay tribute here to the sympathetic and understanding  manner in which they and their staff responded to my situation ensuring that the model was sent when I was eventually at home to receive it. Thanks to them and to you all for your kind wishes. It is much appreciated.    Ian.

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I've had to send mine back for repairs. I don't see why I should take it apart to fix it!

 

The pick ups are so bad it will not run on sound and is too jerky off sound to pull coaches without derailing them

 

I can only assume only 1 wheel has a working contact!

 

My only other item this bad is my 5-BEL and it only has 2 wheel pick ups and has run for ages without cleaning!

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Thats unfortunate reddragon, it always leaves a bitter taste if your model is one of the very few that has a problem. When it is running properly it runs very well, and the sound is superb. I am sure Rails will sort it out for you and you will be enjoying 18000 quite soon.

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1 hour ago, reddragon said:

I've had to send mine back for repairs. I don't see why I should take it apart to fix it!

 

Mine also had one pickup that had been fitted so badly that one of the pickup's  'wipers' had ridden over the wheel flange instead of contacting the back of it! 

 

A very quick visual inspection by whoever fitted the sound chip (at Rails) should have spotted this as it was so obvious and it could have been fixed before sending resulting in a happier customer.

 

After some umming and ahing I decided to strip the offending bogie down and fix it myself as everything else on the model was intact. Whistles, lamp brackets etc. I reasoned that knowing my luck, it may come back worse than I'd received it if it went back.

 

Having made my decision, I completely understand yours reddragon. I hope they fix it for you! 

 

 

 

 

  

 

 

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6 hours ago, boxbrownie said:

Do you not have to have an account with them now?

 

And I never said they were a bad retailer….at all.

I have had an account from the very start. Why wouldn't I? Without an account I can't pre-order items and then I miss out.

 

I took your "long winded and not easy" to be a criticism of them and their website / process.

 

Sorry if I misunderstood.

 

Lukr

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30 minutes ago, luke_stevens said:

I have had an account from the very start. Why wouldn't I? Without an account I can't pre-order items and then I miss out.

 

I took your "long winded and not easy" to be a criticism of them and their website / process.

 

Sorry if I misunderstood.

 

Lukr

No problem, I seem to remember way back when I tried starting an account meant they wanted your credit/bank card details to keep on record, which is what put me off TBH……I have an “account” with both RoS and Hattons and they require nothing more than your address and details on record.

 

If they have changed I might take another look.

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2 hours ago, boxbrownie said:

No problem, I seem to remember way back when I tried starting an account meant they wanted your credit/bank card details to keep on record, which is what put me off TBH……I have an “account” with both RoS and Hattons and they require nothing more than your address and details on record.

 

If they have changed I might take another look.

 

I don't remember. My first purchase was several years ago and I think I would have ordered something in stock so they would have had my payment details. I think I've done payment via PayPal recently so they wouldn't have access to recent payment info...

 

Luke

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:(

 

Well, not good news. I received my 18000 today, but one of the screws to hold the underside tank moulding has had the head broken off and left the stub in situ. It's tight enough that I can't budge it and don't have a suitable tool (not even sure what I'd need) to try and get a bite on the stub to turn it to remove it, or to drill it out. So it looks like it's going to have to go back.

 

Annoyingly it runs quite well (albeit I could only test on DC as I don't have my PC set up with JMRI at the moment), once I'd eased the contacts out to get better contact with the wheels.

 

Bummer.

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Well I got mine today. Looks beautiful but already one of the lamp irons has pinged off to make friends with the floor. It runs fine in DC but in DCC no lights or sounds apart from the brake squeal. Anyone else have the same problem? It came with the factory fitted sound card. 

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I've been thinking (dangerous, I know :crazy: )

 

As it's a good runner I am of a mind to keep my current loco rather than send it back. My reasoning is that the other screw for the bottom moulding is loose in its thread, and I remember reading someone else here had the same issue. If that's the case then it's not impossible that any replacement will also have loose screws so I'll need to remedy them anyway. I think I should be able to drill out the existing stub. I'm not sure whether it will leave any thread behind, but I will need to find another way to keep the moulding attached anyway so that's arguably a non-issue.

 

However, all this demonstrates that quality control is at issue again.

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2 hours ago, 70E said:

Having spoken to Rails they are fitting the sound decoders themselves in order of placement of order hence any delay in getting them out to customers. Hopefully, mine will arrive soon.

 

If that's the case a large number of people must have ordered on the  first day that Rails announced on here that they were doing the model.

 

They made the announcement on November 12, 2019 and I placed my order on that day.....and I'm still waiting..... 

 

Not that I'm particularly worried, my credit card clicks over tomorrow so I won't have to pay for the model until December at the earliest :D.

 

Keith

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29 minutes ago, tetsudofan said:

 

If that's the case a large number of people must have ordered on the  first day that Rails announced on here that they were doing the model.

 

They made the announcement on November 12, 2019 and I placed my order on that day.....and I'm still waiting..... 

 

Not that I'm particularly worried, my credit card clicks over tomorrow so I won't have to pay for the model until December at the earliest :D.

 

Keith

 

I ordered mine 30th July 20, so no doubt I'll have a loooong wait. I requested the sound up-grade on 5th June 21 which I believe was the day of announcement...

 

Luke

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2 hours ago, 70E said:

Having spoken to Rails they are fitting the sound decoders themselves in order of placement of order hence any delay in getting them out to customers. Hopefully, mine will arrive soon.

Did they mention whether the order placement order was based on the date of the original DCC ready orders or on the date the sound option was added (announcement of the option 5/6/21 I think).

 

34 minutes ago, tetsudofan said:

 

If that's the case a large number of people must have ordered on the  first day that Rails announced on here that they were doing the model.

 

They made the announcement on November 12, 2019 and I placed my order on that day.....and I'm still waiting..... 

 

Not that I'm particularly worried, my credit card clicks over tomorrow so I won't have to pay for the model until December at the earliest :D.

 

Keith

I was charged for the DCC ready and sound upgrade more than 2 weeks ago, before then models were in stock or just after, but no sign of anything arriving yet. So it might be worth checking your credit card account as you may have to pay the bill sooner.

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18 minutes ago, Bob83a said:

Did they mention whether the order placement order was based on the date of the original DCC ready orders or on the date the sound option was added (announcement of the option 5/6/21 I think).

 

I was charged for the DCC ready and sound upgrade more than 2 weeks ago, before then models were in stock or just after, but no sign of anything arriving yet. So it might be worth checking your credit card account as you may have to pay the bill sooner.

 

Hi Bob,

 

Just checked my diary and see that I accepted the sound upgrade on June 5th, the day that it was announced. So both orders for the DCC ready and sound upgrade were placed on the announcement dates.

 

Have just checked my credit card accounts (which I do on a regular basis) and no sign of any recent charges by Rails - apart from for some Accurascale JSAs and deposits for the 18100 and E1000.

 

Keith

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If my records are correct I ordered mine on 13-11-2019, I ordered the sound upgrade (14-6-2021 i think)

My card was debited a week or 2 ago & 18000 was posted yesterday & the tracking shows it on its way to Heathrow

My last parcel from Rails took 13 days so hopefully it will be here early November, although a parcel from another retailed took 32 days to get to me, so I guess I'll get it when I get it 

John

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2 hours ago, John ks said:

............................................................

My last parcel from Rails took 13 days so hopefully it will be here early November, although a parcel from another retailed took 32 days to get to me, so I guess I'll get it when I get it 

John

 

I received the dispatch email on the 14th.  Given that several other packages have taken over three weeks so far from another retailer and not yet received,  I am not hopeful of seeing the 18000 for another three or four weeks minimum.

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Mine was despatched on 13th. Given that most UK to Victoria Australia parcels are taking 3 to 4 weeks its just another short wait. Hopefully less restrictions in Brisbane John KS should get his before me.

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1 hour ago, reddragon said:

What on a brand new model?

Yes. Straight from the factory they often have some form of plating or coating that inhibits conduction. Don't just clean the treads either - make sure you do whichever part the pickups work on too.

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13 hours ago, tetsudofan said:

 

Hi Bob,

 

Just checked my diary and see that I accepted the sound upgrade on June 5th, the day that it was announced. So both orders for the DCC ready and sound upgrade were placed on the announcement dates.

 

Have just checked my credit card accounts (which I do on a regular basis) and no sign of any recent charges by Rails - apart from for some Accurascale JSAs and deposits for the 18100 and E1000.

 

Keith

I ordered the sound option on the day of announcement also, and my card/account was debited two weeks ago.

 

Not had any notification at all so far.

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