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New Rails Website! - Account linking


PeterStiles
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On 23/02/2022 at 12:22, KymN said:

[The Rails Web site] showed me a pre-order basket that also included the Autocar that I had pre-ordered many months ago... and, [other pre-orders had] disappeared altogether...  

 

Heather at Rails sorted my concerns quickly, as she has done before.  Many thanks Heather.  Rails' records of my pre-orders are correct, but are not visible to customers (or at least to me) during transactions.  I deleted the random additions to the basket and placed the pre-order for the item I wanted. How earlier pre-orders come to be added randomly to the pre-order basket is still a mystery to me.

 

I do not like having to contact Rails unnecessarily - it is a waste of my time and theirs.  Unfortunately it appears that there are still bugs in the software that mean I cannot be assured that I am ordering what I intend to.  

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