Lord_Woody Posted August 16, 2021 Share Posted August 16, 2021 A few weeks ago I attempted to buy a wagon from the Minerva website but each time I got an error message. I sent an email, which went unanswered, and when I use the contact us form on their website I get an 'Error establishing a database connection' message. I'm on a Mac and have tried using 4 different browsers, each time I'm unable to get anywhere, I just wondered if anyone else is having problems or is it just me? Link to post Share on other sites More sharing options...
Administrators Phil Parker Posted August 16, 2021 Administrators Share Posted August 16, 2021 I think the answer to the earlier e-mail not being answered might lie in the top news story on the website: Closing for a well earned break 17th July to 8th August Like many of our smaller traders, holiday time means the firm shuts down - they aren't a Amazon size operation - and it is clearly mentioned on the site. If there in-Box is anything like mine, even after a week, there is still catching up to do! Link to post Share on other sites More sharing options...
Administrators Phil Parker Posted August 16, 2021 Administrators Share Posted August 16, 2021 However, I've just tried the from and it seems to be hanging rather than processing - I'd suspect some IT issues. Just what you need after a holiday! Link to post Share on other sites More sharing options...
Lord_Woody Posted August 16, 2021 Author Share Posted August 16, 2021 To be fair I did see the notification of the holiday, I just assumed the website would still be available to take orders. Link to post Share on other sites More sharing options...
Moderators AY Mod Posted August 16, 2021 Moderators Share Posted August 16, 2021 39 minutes ago, Lord_Woody said: To be fair I did see the notification of the holiday, But didn't bother to tell those who you are asking a question of that you had; but you did say that your email had gone unanswered. The clues are all there. Link to post Share on other sites More sharing options...
Lord_Woody Posted August 16, 2021 Author Share Posted August 16, 2021 (edited) I emailed them on the 4th of August in the expectation that they would respond on their return, which was on the 8th. A working week later I have had no reply. I run my own business and respond to emails when I'm away, let alone a week after I've come back, but hey, let's make it all my fault shall we? What I was actually asking was whether anyone had any issues with the website or whether the problems was at my end, this has now been turned around to make a stick to beat me with, ironically. Edited August 16, 2021 by Lord_Woody clarity 2 Link to post Share on other sites More sharing options...
RMweb Gold Oldddudders Posted August 16, 2021 RMweb Gold Share Posted August 16, 2021 5 minutes ago, Lord_Woody said: I emailed them on the 4th of August in the expectation that they would respond on their return, which was on the 8th. A working week later I have had no reply. I run my own business and respond to emails when I'm away, let alone a week after I've come back, but hey, let's make it all my fault shall we? It's August, in the middle of a pandemic. Deal with it. 4 1 Link to post Share on other sites More sharing options...
Lord_Woody Posted August 16, 2021 Author Share Posted August 16, 2021 The whole of France may close down for August but it's not like that here, and, had you bothered to read the initial question it was in no way a complaint about Minerva, it was a question about whether anyone else was having an issue with the website, or was it just me. Jeez. 2 3 Link to post Share on other sites More sharing options...
RMweb Gold Oldddudders Posted August 16, 2021 RMweb Gold Share Posted August 16, 2021 18 minutes ago, Lord_Woody said: I emailed them on the 4th of August in the expectation that they would respond on their return, which was on the 8th. A working week later I have had no reply. I run my own business and respond to emails when I'm away, let alone a week after I've come back, but hey, let's make it all my fault shall we? So now you've modified your post, too. As I'm sure you are aware, not very long ago Minerva, who do not manufacture in my scale or gauge, but whose products I have much admired, lost one of its key mover and shakers, with the unexpected death of Chris Klein, who was a regular and popular poster on RMweb. Many small creative businesses would have just folded their tent and given up when a founder member was suddenly gone. Let's all be grateful for their continuing existence and cut them some slack? 5 2 Link to post Share on other sites More sharing options...
Lord_Woody Posted August 16, 2021 Author Share Posted August 16, 2021 I modified my 3rd post for clarity, as I explained when I modified it. My OP asked if anyone was having problems with the website ( answer, yes), that's all I was asking, it's just that some people feel the need to butt in and make more of it than I was, for whatever reason. I accept some people just get pleasure from being awkward and argumentative, which is being amply demonstrated here, so I'll leave the thread now and ignore your passive/aggressive nature and get on with running my own small creative business whist being sure to learn my lesson go never bothering to ask a simple question here, because there's always going to be some grumpy person who's spoiling for a fight. 2 1 1 1 1 Link to post Share on other sites More sharing options...
Moderators AY Mod Posted August 16, 2021 Moderators Share Posted August 16, 2021 Thanks to @Gilbert for the following from Facebook. Quote Just a quick 'heads up' to advise that our website server is experiencing problems on a world wide basis, so access to the site is occasionally not working. Hopefully this will be a short hiccup, but it is never a good time to have these issues. In the meantime, if you want something quickly, just ring on our landline 02920 531246. 3 hours ago, Lord_Woody said: there's always going to be some grumpy person who's spoiling for a fight. If the cap fits. 6 1 3 Link to post Share on other sites More sharing options...
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