11B Posted April 20, 2022 Share Posted April 20, 2022 Hi. Is anyone else have issues accessing the UK Prototype discussions threads? For the last few weeks the menu page for this tread will not load on either my phone (Android), or my laptop (Windows 11), yet every other area seem to load ok! Please see the attached screenshot shot. Many thanks Ian Link to post Share on other sites More sharing options...
Gareth 73 Posted April 20, 2022 Share Posted April 20, 2022 Hi I have the same problem unfortunately. I've deleted history etc but it's made no difference. Any help would be greatly appreciated Link to post Share on other sites More sharing options...
RMweb Gold RedgateModels Posted April 20, 2022 RMweb Gold Share Posted April 20, 2022 (edited) fine for me Win 10, chrome Edited April 20, 2022 by RedgateModels Link to post Share on other sites More sharing options...
Moderators AY Mod Posted April 20, 2022 Moderators Share Posted April 20, 2022 38 minutes ago, Gareth 73 said: I've deleted history etc but it's made no difference. Have you deleted RMweb cookies too? Link to post Share on other sites More sharing options...
Gareth 73 Posted April 20, 2022 Share Posted April 20, 2022 39 minutes ago, AY Mod said: Have you deleted RMweb cookies too? Yes I deleted all cookies Link to post Share on other sites More sharing options...
Moderators AY Mod Posted April 20, 2022 Moderators Share Posted April 20, 2022 19 minutes ago, Gareth 73 said: Yes I deleted all cookies Could you also try in an incognito window or an alternative browser please? Link to post Share on other sites More sharing options...
RMweb Gold Jonboy Posted April 20, 2022 RMweb Gold Share Posted April 20, 2022 Might be worth rebooting your router as well, just in case that has cached something. Link to post Share on other sites More sharing options...
11B Posted April 20, 2022 Author Share Posted April 20, 2022 47 minutes ago, AY Mod said: Could you also try in an incognito window or an alternative browser please? Hi Andy, I have tried incognito on Chrome, I have tried normal Chrome and I have tried Windows Edge. All of them with me signed into RMWed and without being signed in. None of which work, I still get the same message. Likewise I have tried deleting cookies and retried all the above. The confusing bit is it is only the one group of threads that I am having trouble accessing! Kind regards Ian 1 Link to post Share on other sites More sharing options...
RMweb Gold Jonboy Posted April 20, 2022 RMweb Gold Share Posted April 20, 2022 Does your mobile reach it if you turn WiFi off (or go out of its range) and use mobile data? Link to post Share on other sites More sharing options...
11B Posted April 20, 2022 Author Share Posted April 20, 2022 (edited) 36 minutes ago, Jonboy said: Does your mobile reach it if you turn WiFi off (or go out of its range) and use mobile data? Hi. No. Still gives the same error HTTP 500 message... But thanks for all the ideas so far Edited April 20, 2022 by 11B Link to post Share on other sites More sharing options...
Gareth 73 Posted April 20, 2022 Share Posted April 20, 2022 Using android on phone just in case that makes a difference. Tried on incognito window and signed in on the main forum list still got the unable to message. Signed out on incognito and normal browser cleared everything. Then tried to go to the prototype forum and got in straight away. Then logged in on the prototype forum and after pressing sign in it came up straight away saying unable to..... So works fine not logged in. Sorry if it's something stupid I'm doing /not doing and thanks for your time 1 1 Link to post Share on other sites More sharing options...
Robin Brasher Posted April 20, 2022 Share Posted April 20, 2022 I cannot access anything on the RM site on Google and a big advertisement is blocking access to the subjects. There is no ''x' on the advertisement so I cannot delete it. I can access the site on Avast but I have to delete a small advertisement which obscures some topics. Link to post Share on other sites More sharing options...
Moderators AY Mod Posted April 20, 2022 Moderators Share Posted April 20, 2022 53 minutes ago, Robin Brasher said: I cannot access anything on the RM site on Google and a big advertisement is blocking access to the subjects. There is no ''x' on the advertisement so I cannot delete it. I can access the site on Avast but I have to delete a small advertisement which obscures some topics. You may be using old URLs if via Google. The adverts have been well-covered in other topics. Please keep this topic for the specific problem only. Link to post Share on other sites More sharing options...
Moderators AY Mod Posted April 20, 2022 Moderators Share Posted April 20, 2022 56 minutes ago, Gareth 73 said: Sorry if it's something stupid I'm doing /not doing It's not you, there's obviously something buried deeper for which I'll have to consult with Invision. Useful clarifications have been made in the responses Link to post Share on other sites More sharing options...
11B Posted April 20, 2022 Author Share Posted April 20, 2022 Ok, so one little update to this issue... I have briefly managed to access the page I am wanting to using Google chrome on my laptop running on windows 11. This was without my being signed into the site. Here ends the good news... I stupidly signed in, then tried to get back on the page an it wouldn't let me, also signed out to try to get back on and it still won't let me... The only other thing that II have not previously mentioned is that I am using Norton 365 on both my phone and laptop. But I am still at a loss as to why it is only the one area that I can not get into. Many thanks Ian Link to post Share on other sites More sharing options...
Moderators AY Mod Posted April 20, 2022 Moderators Share Posted April 20, 2022 4 minutes ago, 11B said: I am using Norton 365 A couple of weeks ago a McAfee user reported a similar problem and that he could access the page after an update. Interesting. Anyone else affected using Norton or McAfee? Link to post Share on other sites More sharing options...
RMweb Premium DIW Posted April 20, 2022 RMweb Premium Share Posted April 20, 2022 No trouble in access to UK Prototype discussions on this laptop Win 8.1, Norton 360, Firefox 99.0.1; also OK in Opera 85.0.4341.60. 1 Link to post Share on other sites More sharing options...
Invicta Informant Posted April 21, 2022 Share Posted April 21, 2022 Sometimes having a VPN (Virtual Private Network) switched on can stop a user accessing certain websites or web pages. It turns out that certain IP addresses used by VPNs are blocked by certain websites as they can be, and indeed have been, used for nefarious purposes (such hacking, fraud, etc.). Link to post Share on other sites More sharing options...
Gareth 73 Posted April 21, 2022 Share Posted April 21, 2022 Well I'm not sure what has been changed but I can now access the prototype forum while signed in. So now for a backlog of unread contents lol. Thank you for the help in this matter 1 Link to post Share on other sites More sharing options...
11B Posted April 21, 2022 Author Share Posted April 21, 2022 5 hours ago, Gareth 73 said: Well I'm not sure what has been changed but I can now access the prototype forum while signed in. So now for a backlog of unread contents lol. Thank you for the help in this matter I hope it keeps working for you Gareth Well... Having cleared all my browsing history and cookies again, it let me in so long as I wasn't signed in, then as soon as I sign in it kicked me out... Also tried the wi-fi at work with my phone and no joy there either... The issue seems to be when I'm signed in... Ian Link to post Share on other sites More sharing options...
11B Posted April 23, 2022 Author Share Posted April 23, 2022 So... A little update I have tried to access the UK Prototype discussion from the works computer (NHS) during my break today. It makes no difference, without logging in it's fine, but as soon as I login, it kicks me out! I have tried everything that everyone on here has said to try, but nothing seems to help. I seems to be when I log in an issue is created... So thanks for the help so far, and fingers crossed that Andy and the IT guy's can find a fix. Many thanks Ian 1 Link to post Share on other sites More sharing options...
RMweb Premium 5944 Posted April 27, 2022 RMweb Premium Share Posted April 27, 2022 On 20/04/2022 at 21:23, AY Mod said: It's not you, there's obviously something buried deeper for which I'll have to consult with Invision. Useful clarifications have been made in the responses I'm getting the same thing, also in Prototype Discussions. It's doing the same thing in Layout Topics too. Like @11B, all other sections and sub-forums are working fine. I've tried the same work arounds as well, and get the same results. Only tried on Android phone, but I'll try on a Windows laptop later. 1 Link to post Share on other sites More sharing options...
RMweb Premium GW Jim Posted April 27, 2022 RMweb Premium Share Posted April 27, 2022 Hello. I am, sadly having a similar issue with ‘Layout Topics’ both in Firefox, just blank page with no error report and Edge which loads up until I login then gives an error! I know this will get sorted in time so only adding in my issues which I hope will not give any member of your hard working team any sleepless nights? Many thanks to all for getting it back to here. James. 1 Link to post Share on other sites More sharing options...
ess1uk Posted May 1, 2022 Share Posted May 1, 2022 I just get a blank white screen Link to post Share on other sites More sharing options...
RMweb Premium 5944 Posted May 10, 2022 RMweb Premium Share Posted May 10, 2022 On 27/04/2022 at 12:37, 5944 said: I'm getting the same thing, also in Prototype Discussions. It's doing the same thing in Layout Topics too. Like @11B, all other sections and sub-forums are working fine. I've tried the same work arounds as well, and get the same results. Only tried on Android phone, but I'll try on a Windows laptop later. Just had a chance to try it on a laptop, and it's still the same if I'm logged in but fine if not logged in. That's on both Chrome and Edge. I also tried Incognito browsing and got the same error. Layout Topics, Prototype Discussions and M, M & M seem to be the only ones that it affects for me, though I haven't tried all the various sub-forums. Link to post Share on other sites More sharing options...
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