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B17 Hornby QA problems


Flowers

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Locos:

R2920 Class B17/1 Sandringham 4-6-0 2800 'Sandringham' in LNER livery DCC Ready.

R2922 Class B17/6 Sandringham 4-6-0 61650 'Grimsby Town' in BR late crest livery DCC Ready.

& R2921 Thorpe Hall

 

I have looked forward to these locos and their appearance and running is excellent. I always liked the original locos but these for a number of reasons are a lot better.

I received them all in the last week in excellent outer packing but with all three I recieved them faulty. R2920 cab roof vent was loose in the box. I notice Hornby Jan2013 magazine thought it was modelled in open position - no missing.

I then opened R2921 and soon noticed one of the tender water filler lids was missing. Fortunately I noticed it in the bottom of the box and as it was outside of the bubble wrap inner which implied it had been put in the box separately.

Then with R2922 I noticed before removing loco from packaging was a foriegn item attached to the boiler top which looked like a handrail but did not come from the loco.

Fortunately I always unpack in a tray to catch loose bits.

I contacted Hornby but they say it is not their fault.

 

So is anyone else having the problem?

 

Now 3 out of three problems is very unlucky but I this week have had similar problems with Bachmann's MR Compunds which again are excellent locos. One had a whistle missing, the other incorrectly fitted pipework on boiler side.

3 Comments


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The blog area is not really the best place to voice such issues. Your first course of action should be to take the issues up with the retailer from which you made the purchases.

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  • RMweb Gold

In terms of general retail rules your contract is between you and the retailer, not the manufactorer. Have you contacted them at all about this?

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