Sorry that you've not received a response. I can only imagine that in regards to the phone it is a coincidence that the phone was unmanned at the time of your calls, however I will investigate the voicemails.
When were you emails sent please? I will check this with my team and revert once I know more.
In answer to your questions, yes we are open, yes we have a very small amount of Stirling's available and I'm sure we can post one to your hotel.
Please PM me your details and we'll be in touch.
Kind regards, Rich